Aspect Software

Aspect Software delivers all-in-one, IT-ready solutions that reduce complexity, lower costs and increase business agility by consolidating all contact center functionality into standards-based software that is easy to deploy, manage and propagate throughout the enterprise – giving both business and IT optimal choice and control.

Our leadership gives us unparalleled industry insight – and we build this insight into all our contact center offerings. Our unified architecture radically reduces complexity and paves the way for unified communications in the contact center – which can be extended throughout the enterprise. This approach can transform customer-company interactions by streamlining and enhancing customer-facing business processes.

Aspect Software is the largest and most experienced company focused solely on the contact center.

Our difference brings customers value. Only Aspect Software is:

Proven – Our technology powers more than 1.2 million agents at over 5,000 customer sites worldwide – and these sites manage more than 125 million customer-company interactions every day.
Reliable – Our solutions perform in some of the most rigorous environments, providing up to 99.999 percent contact delivery reliability.
Focused – We are backed by more than 2,100 dedicated individuals focused solely on developing unified solutions for the contact center.
Experienced – We bring a 35-year history of knowledge, skills, innovation and experience in the contact center.

Aspect Software powers:

1.2 million agents worldwide
125 million daily interactions
86 percent of the Fortune 50 contact centers
81 percent of the Fortune 100 contact centers
5,000 sites in 50 countries

For more information about Aspect Software:

www.aspectcometogether.com

www.aspect.com

Aspect Software
829 Parkview Blvd
Lombard, IL
USA
630-277-7969
Aleassa.Schambers@aspect.com

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What Contact Centers Can Teach The Rest of the Organization

The business world is on a quest to break down information silos, and for good reason: when more people have access to critical knowledge, they can collaborate, work smarter, and react faster to market and business changes.But what if the silos aren’t just around the information – what if they are around the people themselves? What if the entire communications infrastructure, instead of connecting people, creates a fractured, inefficient environment for getting things done?

The Contact Center: The Logical Starting

Your contact center can benefit from UC just as much, if not more than, the other departments across your enterprise. Your agents are on the frontline communicating directly with customers but, for 10.3 percent of the calls1 handled by your contact center, your agents also serve as conduits between your customers and subject matter experts across your enterprise. Incorporating your contact center as part of your company’s overall UC strategy can help you drastically increase your agents’ efficiency.

An Evaluative Report of the Knowledge Worker’s Role in the Contact Center

This report assesses the opportunities available for enterprises to improve customer satisfaction through unified communications (UC). Many companies are currently deploying UC capabilities, such as presence, voice integration, and collaboration in an effort to increase employee productivity. And, contact centers are already leveraging enterprise workers as knowledge agents. The UC concept can be extended to encompass contact centers and customer-facing support functions across the enterprise to enhance communications between organizations and their customers.