©2008 Unifed View and UCStrategies.com

Introduction to User UC Profiling Survey 

As part of the planning process for your organization's migration to new unified communication technologies, your management requires information about your current individual use of communication facilities and needs in doing your job. This survey will take 5-15 minutes of your time and will help your organization plan new and better communication services for your individual job responsibilities and business contact requirements.

The questions will help identify key factors for your individual business communication needs, including:

• Your job responsibilities,

• Your different work environments

• Your different modes of business communications, when you usually use them, and how satisfactory they are as a contact initiator and as a contact recipient/respondent. These include communication features that are supplied by a service you use rather than company-owned technology.

• The specific types of communication endpoint devices (desktop or mobile) you now use for business contacts and frequency of use.

Give your best estimates for every question.

Enter the Group Identifier Code provided by your organization in the notification inviting your participation in this survey:

 

   1. About your Job

Enter your business email address
What is your job title?
What is your immediate manager's job title?
How many people report to you?
Do you deal regularly and directly with customers?	Select One Yes No

   2. About Your Work Environments

A. On average, how many hours a week do you typically work?
B. How many hours do you work from home during your average work week?
C. How many hours are you away from office or home desktop communications (PC and desktop phone) in an average work week?
D. What percent of your work time per week are you driving locally in your car on business(not including commute time)?
E. How many days per month (on average) are you traveling out-of-town on business trips?

   3. Your Business Contacts (All Types)

A. Percentage of your Contacts which are:		B. Do you initiate most of these contacts?
Internal to the organization	%	Internal	Choose YES or NO or Varies Yes No Varies
External to the organization (NOT Customers)	%	External but NOT Customer related	Choose YES or NO or Varies Yes No Varies
Customer	%	Customer	Choose YES or NO or Varies Yes No Varies
Should total	100%

   4.  About Communications Applications Usage

A. Your estimated business usage of different communication applications
Communication Application Type	Estimate Overal Frequency of Use	Useage when Mobile?	Usage Effectiveness: Efficient and Satisfactory
Person-to-person Phone Calls	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Multi-party Conference Calls	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Video Calls	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Video Conferencing	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Instant Messaging	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Mobile SMS	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Email	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
"Push" Email	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Voice Mail	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
"Visual" Voice Mail	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Fax	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Presence Management	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Unified Messaging	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
"Click-to-Call" telephony	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent
Social Networking Services	1=Never Use 2 3 4 5=Use Constantly	1=Never Use 2 3 4 5=Use Constantly	1= Poor or Unknown 2 3 4 5=Excellent

   5. Endpoint Communcatin Devics YouUse for Business Contacts

	Location of Device	Usage Frequency:	Device Provider:
A. Desktop PC	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
B. Laptop	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
C. Desk Phones	Location of Device:	Usage Frequency:	Device Supplied by:
1. PBX Phone	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
2. Screen Phone	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
3. PC "Softphone"	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
D. Wireless Handheld Devices	Location of Device:	Usage Frequency:	Device Provider:
1. Cell Phone	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
2. PDA	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
3. "Smart"phone	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service Provider
E. Specialized Handheld Device	Location of Device:	Usage Frequency:	Device Supplied by:
Describe Application	Office Home Mobile Portable Choose all that Apply	Daily Weekly Monthly Occasionally Never	Self Company Service provider