The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
The 2011 Gartner Magic Quadrant for Unified Communications is now published. Gartner offers the report as part of their advisory services, but vendors can license access via their web sites; Microsoft seems to be the first to offer access this year (click here).
The key Gartner finding for 2011 is that “the unified communications portfolios have begun to mature with the emergence of integrated UC suites.” This differs from prior years when most vendors had broad portfolios that were not seamlessly integrated.
Microsoft and Cisco remain in the clear leadership positions in the leaders quadrant, with Microsoft slightly in the overall lead. Both Microsoft and Cisco seem to have small gains versus the competition since 2010. Avaya remains in the leaders quadrant; Siemens Enterprise Networks and Alcatel-Lucent return to the leaders quadrant from 2009.
The Gartner perspective is very consistent with the reviews and perspectives we have provided here at UCStrategies and at Enterprise Connect (nee VoiceCon) and Interop over the past several years:
However, there are some key points about UC choices for enterprises that may be hidden in this year’s UC Magic Quadrant.
Finally, it is worth noting the entrance of Huawei into this year’s UC Magic Quadrant. As noted, Huawei is primarily serving the Asia/Pacific region and primarily the carriers and larger enterprises, but Huawei is a highly effective company based in China and has the financial strength to expand their role in UC. Their choice to compete in the IP Telephony and UC marketplaces is a sign that they see growth opportunities for the UC sector.
Again, our appreciation to the Gartner team for producing a UC industry scorecard every year since 2003. It’s been a very interesting market evolution. Based on this year’s report, there is a lot of opportunity still on the table for both enterprises and vendors in the UC marketplace and the next few years should be very exciting for the industry.
Also on UCStrategies.com on this topic:
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?