The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. Today, more than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint technology to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text, enabling organizations to make timely and effective decisions.
Verint in the Enterprise Workforce Optimization Market
In the enterprise market, our next-generation workforce optimization (WFO) software and services help organizations enhance customer service operations—from the customer-facing contact center, to branch and remote offices, to back-office operations environments—to increase customer satisfaction, reduce operating costs, identify revenue opportunities and improve profitability.
Verint® Witness Actionable Solutions® helps organizations extract and analyze valuable information from customer interactions and related operational data to make more effective decisions for optimizing the performance of their customer service operations, improving the customer experience and facilitating compliance. Marketed under the Impact 360® brand, the unified enterprise WFO software suite includes voice recording and quality monitoring, customer interaction analytics (including speech, data and customer feedback survey analytics), workforce management, eLearning and coaching, performance management and desktop application analysis. Verint solutions are designed to enhance visibility across the customer service delivery chain, helping enable more efficient operations, create more loyal customers and drive more profitable business outcomes.
Verint in the Security Intelligence Market
In the security intelligence market, our video intelligence, public safety and communications intelligence and investigative solutions help government and commercial organizations protect people and property, and neutralize terrorism and crime.
Verint® Video Intelligence Solutions™ provides a single source for virtually every facet of video surveillance operations, from IP video management software, intelligent edge devices, video analytics, and network video recorders to expert services and support. Marketed under the Nextiva® brand, Verint solutions simplify management of large, geographically distributed video operations and can significantly improve situational awareness, emergency management and operational efficiency. Designed to facilitate interoperability with its customers’ business and security systems and complementary third-party products, Nextiva enables organizations to migrate to networked IP video without discarding their existing analog investments.
Also in the security intelligence market, Verint® Communications Intelligence and Investigative Solutions™ helps law enforcement, national security, intelligence and other government agencies detect, investigate, and neutralize criminal and terrorist threats. Verint solutions collect, integrate and analyze information from voice, video, and data communications, as well as from other sources, to help these agencies generate evidence and intelligence and conduct more productive investigations. Our comprehensive portfolio includes solutions for communications interception, service provider compliance, mobile location tracking, fusion and data management, financial crime investigation, web intelligence, integrated video monitoring and tactical communications intelligence.
Founded in 1994, Verint is headquartered in Melville, N.Y., with 2,500 dedicated professionals, offices worldwide, and an extensive global network of selling and support partners.
For more information:
Call: 1-800-4-VERINT or +1-631-962-9600Email: email@example.comVisit: www.verint.com
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?