The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Drawing on decades of insight gained from working with the world’s leading companies on mission-critical customer contact, Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft® Active Directory™, Microsoft® Exchange and Microsoft® Office Communications Server 2007.
Unified communications applications for the contact center are a new way to use the power of software to target operational objectives with specific capabilities. Aspect provides a host of best-in-class services that provide you with the in-depth expertise you need to identify the right opportunities, navigate implementation obstacles and get the best possible results from your unified communications strategies.
Aspect delivers software and services that turn the potential of UC into real business results. Aspect is:
And, Aspect’s unified communications (UC) applications for the contact center offer a brand new way to target particular customer-interaction issues by delivering a specific combination of capabilities to improve contact center performance.
These capabilities include:
Software-powered UC applications are the next generation technology required to meet the operational goals of contact centers. These applications directly address the challenges and expense associated with the previous generation of proprietary, soiled and hardware-intensive computer telephony integration (CTI) architectures.
Aspect’s unified communications applications for the contact center helps your organization enhance your customer service, collections and sales and telemarketing business processes.
All Content Copyright © 2013 UCStrategies.com. All rights reserved.
Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?