Company deploys UCB at Amityville, NY, headquarters
IRVING, TX, February 13, 2007 — NEC Unified Solutions, Inc., a global leader in enterprise business communications, today announced that Black Box Network Services, one of NEC Unified’s largest associates, is now using and selling UC for Business (UCB), a single-server unified communications application for small and mid-sized businesses.
“UCB allows us to consolidate several different unified communications applications down to a single-server solution and benefit from a robust set of features that normally are reserved for a large enterprise UC solution,” said Paul Anthony, vice president of Black Box Network Services. “In addition, because we like to use the solutions we sell, our sales force is now armed with UCB expertise based on first-hand knowledge.”
Black Box, which has achieved elite Triple Diamond Associate status in the NEC Alliance Performance Program, is utilizing multiple UCB features for maximum value. These include unified messaging for voicemail and e-mail in a single inbox; rich presence for the ability to view detailed status information for employees; a host of contact center management applications, such as faxing, auto attendant, SMS and chat, auto call distributor (ACD), call monitoring and call recording; and mobility features to allow employees working remotely to remain connected to vital resources.
“NEC applauds Black Box Network Services approach to arming their sales force with UCB”, said Larry Levenberg, vice president and general manager of NEC Unified Solutions. “We agree that UCB will allow businesses to streamline their communications and improve productivity, so demonstrating that with your own organization is a powerful sales tool.”
The UCB solution at Black Box also includes an integrated, customized IVR application that allows Black Box technicians to call in to a toll-free line and log billable hours spent in the field. The automated process can help save valuable time and resources.
UCB offers scalability and enhanced communication functionality by combining NEC’s world-class call center features with unified messaging, mobility and desktop telephony applications. With these features, UCB can help improve the management of SMB communications through a customizable desktop application that can seamlessly integrate with Microsoft® Outlook®. Whether used as a stand-alone application or integrated with Outlook, the user interface can enable increased productivity and enhanced collaboration across the entire organization.
For information about NEC’s unified communications, IP voice, mobility solutions, managed and professional services and more, visit www.necunified.com.
About Black Box
Black Box is the world's largest technical services company dedicated to designing, building and maintaining today's complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 187 offices throughout the world. To learn more, visit the Black Box Web site at www.blackbox.com.
About NEC Unified Solutions, Inc.
NEC Unified Solutions helps companies unify their business through innovative software, applications, development tools, and services. NEC offers a complete portfolio for unified communications, wireless, voice, data and managed services, as well as systems integration and application development. NEC Unified Solutions, a wholly owned subsidiary of NEC Corporation of America, serves Fortune 1000, as well as small to mid-sized businesses across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com.
Contact:
John Wise
Manager, Media / Analyst Relations
NEC Unified Solutions
214.262.6384 office
972.413.9176 mobile
jwise@necunified.com
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