Cygnus Business Media Case Study
Through its NEC Sphericall software-based solution, NEC helped unify Cygnus’ nationwide office communications, which ran on disparate and difficult-to-manage phone systems. With NEC’s solution, Cygnus and its 550 employees transitioned to a software-based platform and an easy-to-use set of unified communications features, including click-to-dial and conferencing. The solution also enabled Cygnus to transition to a single telecom service provider with only one in-office operator for its 12 offices. This in turn allowed administrative staff at various locations to be reassigned to focus on more productive activities.
“Since deploying NEC’s solution, we’ve seen significant productivity improvements. Call volume on our network has increased tenfold, largely because more people are using the click-to-call and conferencing capabilities rather than relying on cellular or third-party conference lines,” said Eric Kammerzelt, IT manager, Cygnus. “We were looking for a cost-effective and easy-to-manage solution, and NEC’s software solution has truly integrated our communications so we now spend less time managing the system and more time concentrating on our business.”