SWBC Case Study – Financial Industry Branch Office Survivability with Avaya
Headquartered in San Antonio, Texas, SWBC has served financial institutions and businesses across the country and individuals in the San Antonio area for more than three decades. Co-owners, Chairman Charlie Amato, and President Gary Dudley, began SWBC in 1976 to provide insurance to financial institutions. The company has since diversified to include a wide range of insurance and financial services.
Today, SWBC is a multi-faceted company with more than 1,400 employees, offices across the country, total annual premium of approximately $1 billion, and gross revenues exceeding $300 million in 2009. SWBC is licensed to market and service a variety of financial products in all 50 states, and their products are offered through several wholly owned subsidiary corporations. Although the firm is privately held, a public accounting firm audits the company’s operations and financials on an annual basis.