The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Triton Technologies is a team of direct response professionals specializing in soft-offer conversion, campaign analysis, and revenue optimization. Triton’s goal is to provide their customers with higher close rates, larger average tickets, and a superior return on investment. The staff at Triton is rigorously trained and is widely regarded as some of the best in the business. Headquartered in South Easton, MA, Triton has sales agents in their main office and Phoenix, AZ.
If you have ever called a toll-free number to order a product from either a TV, print or on-line advertisement, you very well may have ended up talking to a Triton Technologies agent to complete your order.
Managing this inbound call volume is the state-of-the-art SIP-based contact center based on Interactive Intelligence Customer Interaction Center (CIC). The contact center plays an important role in routing each caller to a trained agent who is knowledgeable about that product or service. Determining which product the caller is interested in is often based on the number the caller dials – Triton handles calls from thousands of toll-free numbers, each representing different products or campaigns.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?