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Every discussion of UC involves presence. Presence is free. I have multiple presence accounts - Skype, AIM, Yahoo, Google, and our own ICQ server internally. What's the big deal - companies like Avaya, Cisco, Mitel all think they invented presence. Is there any benefit I am missing to a totally proprietary...
11 Apr 2010
Actionable Intelligence through UC Analytics
On the UCStrategies.com site a few of us have posted articles or opinions on how UC came from the contact center because so many UC functions, such as reporting, presence, etc. have been used for decades in contact centers. This concept is getting even more interesting as vendors are beginning to combine...
1 Apr 2010
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