In real-estate its location, location, location, in the UC world I believe it’s process, process process! First I went to Wikipedia to see if they had a reasonable definition. The Wikipedia definition is “Unified Communications (UC) is a commonly used term for the integration of disparate communications systems, media, devices and applications.

Independent consultants (IC) symbiotically aid both the customer and the vendor. We help the customer better understand the vendors, and we help the vendors better understand the customer. So why then do some vendors have such a negative reaction to ICs?

What is business intelligence (BI)? What wraps around it? What makes or breaks it and what are the logical steps to having good data to get to business intelligence? And what does it have in common with

Having once played extensively on the vendor side of the field, I have empathy for the vendors’ perspective on where consultants fit in their go-to-market equation.  After all, we’re not as easily categorized as the end-user or reseller audiences.  And quantifying our impact on vendor revenues has never proved straightforward.

Every project, every story, every article you read has a beginning, middle and an end. Every article you read about UC talks about business process. However few have stated where and how to get start.