Industry Buzz Podcasts

Industry Buzz Podcasts

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Read and hear about the latest and greatest in the UC world. Industry Buzz podcasts feature vendor interviews and exciting industry news that goes beyond the headlines to what the leading vendors are doing in the UC market. Industry Buzz helps you understand the new products, alliances, and technologies that vendors are announcing and introducing.

Did you know Industry Buzz podcasts are also available via iTunes? Search on "UCStrategies" to find them.

Alexa, What's Amazon Up To?

By UCStrategies June 23, 2017

In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave Michels moderates the conversation, with Experts Michael Finneran, Blair PleasantPeter Bernstein, JR Simmons, Jon Arnold and Dr. Joseph Williams.

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Teleworking Changes: New Trend or an Overreaction?

By UCStrategies June 15, 2017

The UCStrategies experts discuss teleworking, where it does and doesn't fit, and why some companies are changing their policies for at-home workers. UCStrategies' Dave Michels moderates the conversation, with Experts Kevin Kieller, Blair Pleasant, Dave Stein, Marty Parker, Dr. Joseph Williams, Roberta J. Fox, Phil Edholm and David Smith.

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Related UC Vendors: IBM, HP

Reviewing Mitel and the Elite Experience

By UCStrategies June 9, 2017

The topic of this Industry Buzz podcast is Mitel, in the wake of the company's Mitel Elite Experience event held last week in San Antonio. UCStrategies' Blair Pleasant moderates a discussion among the UCStrategies Experts, which includes Steve Leaden, Dave Stein, Dave Michels, Roberta J. Fox, Dr. Joseph Williams, and Phil Edholm.

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Related UC Vendors: Mitel

CPaaS Perspectives

By UCStrategies May 19, 2017

In this Industry Buzz podcast, the UCStrategies Experts discuss Communications Platform-as-a-Service (CPaaS). Topics include how CPaaS is changing, why organizations should choose certain CPaaS offers, and where the industry will evolve over the next 12-24 months. Phil Edholm, moderates a discussion, with Experts Peter Bernstein, Michael FinneranSteve Leaden, Dave Smith, and Jon Arnold.

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Related UC Vendors: Tata Communications, Cisco, Vonage Business

Movers and Shakers

By UCStrategies May 5, 2017

In this Industry Buzz podcast, the UCStrategies Experts discuss "movers and shakers" in the UC industry. Definition: companies, initiatives, and happenings in the industry that may or may not be in the headlines but are worth watching. Dave Michels moderates the conversation, with Experts Phil Edholm, Jon Arnold, Blair PleasantMichael Finneran, Dr. Joseph Williams, and Kevin Kieller.

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Related UC Vendors: Mitel, Vonage Business, Jive, Unify, IBM, CaféX, Polycom, Alcatel-Lucent Enterprise, Avaya, Microsoft

The Role of AI in UC&C

By UCStrategies May 2, 2017

In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a discussion about how artificial intelligence (AI), bots, machine learning and natural language processing are being used in unified communications and collaboration. The Experts participating this week include Phil Edholm, Marty Parker, Dave SmithKevin Kieller, Evan Kirstel, Peter BernsteinSteve Leaden, Don Van DorenDave Michels, Roberta J. Fox, Dr. Joseph Williams and JR Simmons.

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Related UC Vendors: Avaya, Cisco, IBM, Microsoft

Enterprise Connect 2017 Review

By UCStrategies April 10, 2017

In this Industry Buzz podcast, Michael Finneran hosts a conversation about Enterprise Connect 2017, with Experts Jim BurtonBlair Pleasant, Melissa SwartzSteve LeadenDon Van DorenPhil Edholm, JR Simmons, Nicolas De KouchkovskyDave MichelsKevin Kieller, Roberta J. Fox, Dave Stein, David Smith and Peter Bernstein.

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Ryan Nichols on Zendesk’s Integration with AWS Connect

By Blair Pleasant April 10, 2017

Zendesk is one of Amazon Web Services’ (AWS) partners that is integrating with the new AWS Connect contact center solution. In this video interview, Ryan Nichols, GM of Zendesk Talk, discusses the Zendesk integration and relationship with AWS Connect, the future of phone support, and how this integration benefits Zendesk customers.

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The Future of Collaboration

By UCStrategies March 17, 2017

In this Industry Buzz podcast, the topic is the future of collaboration and what business collaboration will look like in 2-3 years. Blair Pleasant moderates the conversation, with Experts Marty ParkerPhil Edholm, Dave Stein, Michael Finneran, Don Van Doren, Kevin Kieller, Roberta J. Fox, Steve Leaden, and Dave Smith.

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Focus on the Customer Experience

By David Smith March 15, 2017

The focus on business outcomes is driving the push for communications and collaboration capabilities to be embedded into business applications and workflows, as discussed in this video. Ripe for this is customer support scenarios as all business strategies are pivoting towards the customer experience. The focus has to be on the customer experience as the ultimate goal to impact the bottom line.

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Related UC Vendors: CaféX, Microsoft

Engaging the UCStrategies Experts

By UCStrategies February 24, 2017

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent Avaya International Users Group event, Avaya ENGAGE 2017. Also included is a conversation about the Avaya bankruptcy announcement, beginning at 14:36. Experts include Steve Leaden, Roberta J. Fox, and Marty Parker.

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Related UC Vendors: Avaya

Avaya’s Mo Nezarati on Zang

By Blair Pleasant February 24, 2017

At the Avaya Engage event in Las Vegas, Zang General Manager Mo Nezarati met with Blair Pleasant to provide an update on Zang, and the new Zang CPaaS offering, Zang Workflows, Zang Office, and Zang Spaces.

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Related UC Vendors: Avaya

UCaaS vs. CPaaS

By UCStrategies February 10, 2017

In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave Michels moderates the conversation which includes Experts Roberta J. Fox, Don Van DorenBlair Pleasant, Steve LeadenPhil Edholm, Dave Smith, and Evan Kirstel.

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Cisco Sparks a Conversation Among the UCStrategies Experts

By UCStrategies Staff February 1, 2017

Cisco hosted recent events in San Francisco and regional centers to announce Cisco Spark 2.0 and Cisco Spark Board. Cisco Spark Board is an all-in-one collaboration screen-sharing presentation tool, a digital whiteboard and a videoconferencing display. Several UCStrategies Experts were in attendance and had the opportunity to see it in action. Dave Michels moderates a conversation which includes Experts Jon Arnold, Dave Stein, Michael Finneran, Roberta J. Fox , Blair Pleasant, Kevin Kieller, Phil Edholm, and Marty Parker.

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Related UC Vendors: Cisco

UCStrategies' Reaction to Avaya Chapter 11 Announcement

By UCStrategies Staff January 23, 2017

In this Industry Buzz podcast, the UCStrategies Experts react to the news that Avaya filed for Chapter 11 bankruptcy protection. Dave Michels moderates the conversation, with Experts Nicolas De Kouchkovsky, Roberta Fox, Dr. Joseph Williams, JR SimmonsJon ArnoldSteve Leaden, Dave Stein, Marty Parker, and Phil Edholm weighing in.

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Related UC Vendors: Avaya, Aspect

Thoughts on Recent News & Announcements

By UCStrategies January 19, 2017

In this Industry Buzz podcast, UCStrategies' Blair Pleasant hosts a conversation on a range of recent news topics. Experts include Dr. Joseph Williams, Phil EdholmDave MichelsJon Arnold, and Michael Finneran.

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Related UC Vendors: Avaya, Unify, Modality Systems

UCStrategies' Predictions, Expectations and Hopes for 2017

By UCStrategies January 17, 2017

In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen in 2017. The panel includes Dave Michels, Marty ParkerJon Arnold, Evan Kirstel, Michael Finneran, Phil Edholm, Steve Leaden, Dave Smith, JR Simmons, Roberta J. Fox and Kevin Kieller.

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Related UC Vendors: Avaya, Genesys, Interactive Intelligence, Tata Communications

2016 Year in Review

By UCStrategies January 6, 2017

In this Industry Buzz podcast, UCStrategies' Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management capabilities (BCOM). Marty is joined by Experts Phil EdholmBlair PleasantDave Michels, Michael Finneran, Evan Kirstel, Jon Arnold, Dave Stein, Dave SmithSteve LeadenRoberta J. Fox and Kevin Kieller.

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UC Management - Why It Is So Important

By UCStrategies December 27, 2016

The topic of this Industry Buzz podcast is UC Management, both Monitoring and Assurance, and Operations/Configuration (BCOM). UCStrategies invites Robin Gareiss, President of Nemertes Research, to discuss the new Nemertes report, Take Action to Reduce UCC Costs. Phil Edholm moderates the conversation, with UCStrategies Experts Steve Leaden, Marty Parker, Joseph Williams, Evan KirstelDon Van Doren, Blair Pleasant and Roberta J. Fox.

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Related UC Vendors: Business Communications Operations Management (BCOM)

Nidal Abou-Itaif, President of Avaya International on Global Innovation

By Blair Pleasant December 15, 2016

At Avaya Engage in Dubai, I spoke with Nidal Abou-Itaif, President of Avaya International, about innovation in his region, and Avaya’s success in various countries around the globe, including customers such as the world’s tallest building, Burj Khalifa. As Abou-Itaif notes, part of their success is based on focusing on the customer and delivering the right outcomes.

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Related UC Vendors: Avaya

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