Industry Buzz Podcasts - Page 2

Industry Buzz Podcasts

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Read and hear about the latest and greatest in the UC world. Industry Buzz podcasts feature vendor interviews and exciting industry news that goes beyond the headlines to what the leading vendors are doing in the UC market. Industry Buzz helps you understand the new products, alliances, and technologies that vendors are announcing and introducing.

Did you know Industry Buzz podcasts are also available via iTunes? Search on "UCStrategies" to find them.

Enterprise Connect 2017 Review

By UCStrategies April 10, 2017

In this Industry Buzz podcast, Michael Finneran hosts a conversation about Enterprise Connect 2017, with Experts Jim BurtonBlair Pleasant, Melissa SwartzSteve LeadenDon Van DorenPhil Edholm, JR Simmons, Nicolas De KouchkovskyDave MichelsKevin Kieller, Roberta J. Fox, Dave Stein, David Smith and Peter Bernstein.

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Ryan Nichols on Zendesk’s Integration with AWS Connect

By Blair Pleasant April 10, 2017

Zendesk is one of Amazon Web Services’ (AWS) partners that is integrating with the new AWS Connect contact center solution. In this video interview, Ryan Nichols, GM of Zendesk Talk, discusses the Zendesk integration and relationship with AWS Connect, the future of phone support, and how this integration benefits Zendesk customers.

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The Future of Collaboration

By UCStrategies March 17, 2017

In this Industry Buzz podcast, the topic is the future of collaboration and what business collaboration will look like in 2-3 years. Blair Pleasant moderates the conversation, with Experts Marty ParkerPhil Edholm, Dave Stein, Michael Finneran, Don Van Doren, Kevin Kieller, Roberta J. Fox, Steve Leaden, and Dave Smith.

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Focus on the Customer Experience

By David Smith March 15, 2017

The focus on business outcomes is driving the push for communications and collaboration capabilities to be embedded into business applications and workflows, as discussed in this video. Ripe for this is customer support scenarios as all business strategies are pivoting towards the customer experience. The focus has to be on the customer experience as the ultimate goal to impact the bottom line.

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Related UC Vendors: CaféX, Microsoft

Engaging the UCStrategies Experts

By UCStrategies February 24, 2017

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent Avaya International Users Group event, Avaya ENGAGE 2017. Also included is a conversation about the Avaya bankruptcy announcement, beginning at 14:36. Experts include Steve Leaden, Roberta J. Fox, and Marty Parker.

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Related UC Vendors: Avaya

Avaya’s Mo Nezarati on Zang

By Blair Pleasant February 24, 2017

At the Avaya Engage event in Las Vegas, Zang General Manager Mo Nezarati met with Blair Pleasant to provide an update on Zang, and the new Zang CPaaS offering, Zang Workflows, Zang Office, and Zang Spaces.

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Related UC Vendors: Avaya

UCaaS vs. CPaaS

By UCStrategies February 10, 2017

In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave Michels moderates the conversation which includes Experts Roberta J. Fox, Don Van DorenBlair Pleasant, Steve LeadenPhil Edholm, Dave Smith, and Evan Kirstel.

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Cisco Sparks a Conversation Among the UCStrategies Experts

By UCStrategies Staff February 1, 2017

Cisco hosted recent events in San Francisco and regional centers to announce Cisco Spark 2.0 and Cisco Spark Board. Cisco Spark Board is an all-in-one collaboration screen-sharing presentation tool, a digital whiteboard and a videoconferencing display. Several UCStrategies Experts were in attendance and had the opportunity to see it in action. Dave Michels moderates a conversation which includes Experts Jon Arnold, Dave Stein, Michael Finneran, Roberta J. Fox , Blair Pleasant, Kevin Kieller, Phil Edholm, and Marty Parker.

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Related UC Vendors: Cisco

UCStrategies' Reaction to Avaya Chapter 11 Announcement

By UCStrategies Staff January 23, 2017

In this Industry Buzz podcast, the UCStrategies Experts react to the news that Avaya filed for Chapter 11 bankruptcy protection. Dave Michels moderates the conversation, with Experts Nicolas De Kouchkovsky, Roberta Fox, Dr. Joseph Williams, JR SimmonsJon ArnoldSteve Leaden, Dave Stein, Marty Parker, and Phil Edholm weighing in.

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Related UC Vendors: Avaya, Aspect

Thoughts on Recent News & Announcements

By UCStrategies January 19, 2017

In this Industry Buzz podcast, UCStrategies' Blair Pleasant hosts a conversation on a range of recent news topics. Experts include Dr. Joseph Williams, Phil EdholmDave MichelsJon Arnold, and Michael Finneran.

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Related UC Vendors: Avaya, Unify, Modality Systems

UCStrategies' Predictions, Expectations and Hopes for 2017

By UCStrategies January 17, 2017

In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen in 2017. The panel includes Dave Michels, Marty ParkerJon Arnold, Evan Kirstel, Michael Finneran, Phil Edholm, Steve Leaden, Dave Smith, JR Simmons, Roberta J. Fox and Kevin Kieller.

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Related UC Vendors: Avaya, Genesys, Interactive Intelligence, Tata Communications

2016 Year in Review

By UCStrategies January 6, 2017

In this Industry Buzz podcast, UCStrategies' Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management capabilities (BCOM). Marty is joined by Experts Phil EdholmBlair PleasantDave Michels, Michael Finneran, Evan Kirstel, Jon Arnold, Dave Stein, Dave SmithSteve LeadenRoberta J. Fox and Kevin Kieller.

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UC Management - Why It Is So Important

By UCStrategies December 27, 2016

The topic of this Industry Buzz podcast is UC Management, both Monitoring and Assurance, and Operations/Configuration (BCOM). UCStrategies invites Robin Gareiss, President of Nemertes Research, to discuss the new Nemertes report, Take Action to Reduce UCC Costs. Phil Edholm moderates the conversation, with UCStrategies Experts Steve Leaden, Marty Parker, Joseph Williams, Evan KirstelDon Van Doren, Blair Pleasant and Roberta J. Fox.

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Related UC Vendors: Business Communications Operations Management (BCOM)

Nidal Abou-Itaif, President of Avaya International on Global Innovation

By Blair Pleasant December 15, 2016

At Avaya Engage in Dubai, I spoke with Nidal Abou-Itaif, President of Avaya International, about innovation in his region, and Avaya’s success in various countries around the globe, including customers such as the world’s tallest building, Burj Khalifa. As Abou-Itaif notes, part of their success is based on focusing on the customer and delivering the right outcomes.

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Related UC Vendors: Avaya

Morag Lucey, Avaya CMO, on Investments and Innovation

By Blair Pleasant December 15, 2016

Avaya CMO Morag Lucey talks about key messages from Avaya Engage in Dubai, including investments in innovations, including several new Avaya offerings, such as Oceana, Equinox, and network offering. Lucey also discusses the role of partners as part of Avaya’s ecosystem, and the future of Avaya and its capital structure.

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Related UC Vendors: Avaya

UCStrategies Reports on NextCon16 and BroadSoft Connections

By Blair Pleasant November 30, 2016

UCStrategies Experts were in attendance at two recent overlapping events: BroadSoft Connections, and Nextiva NextCon16, which is the topic of this week's Industry Buzz podcast. Blair Pleasant, who attended the Nextiva event, moderates the conversation, with Experts Dave SmithJon ArnoldMelissa SwartzDave Michels and Michael Finneran.

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Digital Disruption & Transformation

By UCStrategies November 23, 2016

In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry. Blair Pleasant moderates the discussion, and is joined by Experts Marty Parker, Roberta J. Fox, David SmithJon Arnold, Steve Leaden and Melissa Swartz.

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Reviewing the Latest (and Greatest) BC Summit

By Jim Burton November 15, 2016

In this Industry Buzz podcast, the UCStrategies Experts review the recently concluded BC Summit 2016, held November 1-3 in Palm Springs, California. Discussion topics include overall impressions and takeaways, trends seen in this year's agenda, the new venue (La Quinta Resort & Club), and sponsors that shaped the event. Jim Burton moderates the conversation, with Michael FinneranMarty Parker, Blair Pleasant, Dr. Joseph Williams, Jon ArnoldDave Michels, Kevin Kieller, and Steve Leaden.

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What You May Not Know About Digital Transformation

By Peter Santeusanio November 9, 2016

Peter Santeusanio interviews Justin Stevens, VP Business Development and Marketing at Modality Systems about Digital Transformation. This will be the focus of a series of upcoming Webinars Justin will be hosting.

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Related UC Vendors: Modality Systems

Vonage’s Jeff Savage Discusses Migrating to the Cloud

By Blair Pleasant November 7, 2016

Jeff Savage, Vice President of Enterprise, Vonage Business, talks about what customers are looking for when moving to the cloud, the need for mobility, application integration, and more.

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Related UC Vendors: Vonage Business

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