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Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service
Beyond the Customer Satisfaction Horizon - Fostering Loyalty through Customer Service
Acme Packet Session Border Controllers in the Contact Center
Texas A&M University Plans for the Future with Clearspan®
Benefits of Using a Demarcation Device When Integrating Legacy Voice, SIP Trunks and Microsoft OCS R2
Your Voice is Your Key
UC Summit 2010 La Jolla, CA
Posted by Blair Pleasant, on November 18, 2008
NET Delivers Valuable SIP Phone Options for Microsoft OCS
Actionable Intelligence Through UC
Our Views on the Avaya-Nortel Roadmap
“No, It’s More!” - NEC UNIVERGE® Sphericall® for IBM Lotus Foundations: A different approach to Unified Communications
The Five Key Questions About Session Border Controllers
Interactive Intelligence Moves Toward CaaS for Contact Center Automation
Large Enterprise Deployments Full of Challenges
Mitel Sues ShoreTel (Again)
Added Security for Microsoft Hosted Services
NET Acquires SmartSIP – Simplifies Full Use of SIP Phones with OCS
Cisco’s 2QFY10 UC Results Shine – Indicating Strong UC Market Recovery
Voxeo Acquires ClackPoint to Build on Unified Communication and Unified Self Service Strategy
UCStrategies Joins Twitter
Plantronics Becomes Preferred Avaya UC Headset Provider
Avaya Completes Acquisition of Nortel Enterprise Solutions