UCStrategies Reviews Gartner Magic Quadrant for UCaaS 2015

UCStrategies Reviews Gartner Magic Quadrant for UCaaS 2015

By Marty Parker October 16, 2015 2 Comments
AA_Industry Buzz Group 15
UCStrategies Reviews Gartner Magic Quadrant for UCaaS 2015 by Marty Parker

In this Industry Buzz podcast, the UCStrategies Experts review the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. Marty Parker moderates the discussion, with Dave Michels, Evan KirstelPhil Edholm, Simon DudleySteve Leaden, and Dr. Joseph Williams. Complimentary copies of the report are available from many of the vendors in this year’s Magic Quadrant: 8x8, Microsoft (registration not required), RingCentral, and West.

Refer to the time codes below for each speaker:

  • Marty Parker
  • Dave Michels (3:54)
  • Marty Parker (10:48)
  • Evan Kirstel (11:19)
  • Marty Parker (14:10)
  • Phil Edholm (15:32)
  • Marty Parker (19:50)
  • Simon Dudley (20:15)
  • Marty Parker (23:28)
  •  
  • Steve Leaden (24:25)
  • Marty Parker (29:20)
  • Dave Michels (30:42)
  • Simon Dudley (34:02)
  • Phil Edholm (34:54)
  • Marty Parker (37:39)
  • Joseph Williams (38:00)
  • Marty Parker (42:09)
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    2 Responses to "UCStrategies Reviews Gartner Magic Quadrant for UCaaS 2015" - Add Yours

    Gravatar
    Art Rosenberg 10/17/2015 10:16:53 AM

    Guys,

    Sorry that I couldn't join you for the podcast, but agree with most of your comments, especially about dealing with customers through a multimodal contact center.. In that last context, I would add that UC should not be limited to person-to-person contact via CEBP, but must now also include automated business process applications that can send personalized notifications to mobile end users, along with a choice of response options. This complements self-service online apps that allow mobile customers to flexibly "click for live assistance," as well as options to manually place a phone call from within an application.
    Gravatar
    Michael Dury 11/19/2015 12:26:23 PM

    Team,
    Always a great deal of candid industry views from all of you
    Great points!

    D3UC Team

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