Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more
At Verint Engage 2016, Verint’s annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key themes of the event, and Verint’s role in these areas. He explained that actionable intelligence is all about being able to respond and take action by using recordings, speech and text analytics, and other technologies to extract tangible value from customer interactions in order to get real business outcomes.
Customer engagement optimization brings together various customer engagement technologies to form a purpose-built solution to help customers better engage with customers and find ways to improve processes around customer engagement.
Ryan also discusses Verint’s move to the cloud in order to “do what’s right for the customer.”