Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more

Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more

By Blair Pleasant July 15, 2016 1 Comments
Blair Pleasant JPG
Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more by Blair Pleasant

At Verint Engage 2016, Verint’s annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key themes of the event, and Verint’s role in these areas. He explained that actionable intelligence is all about being able to respond and take action by using recordings, speech and text analytics, and other technologies to extract tangible value from customer interactions in order to get real business outcomes.

Customer engagement optimization brings together various customer engagement technologies to form a purpose-built solution to help customers better engage with customers and find ways to improve processes around customer engagement.

Ryan also discusses Verint’s move to the cloud in order to “do what’s right for the customer.”

 

1 Responses to "Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more" - Add Yours

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Tahir Yasin 8/1/2016 11:08:54 AM

Right on , this is where I see the future of technology in the space of customer experience.


Thanks

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