News Analysis

News Analysis

UCStrategies UC Experts provide their take on the UC news of the day.



bigtincan Unveils Next Generation Enterprise Content Solution for Mobile Devices

By Paul Robinson November 20, 2012

Today, the very definition of “corporate content” today has changed – it’s no longer just a list of .xls and .pdf files in a folder called “Marketing Materials.” Content for real knowledge workers is varied. In addition to files, it includes HTML5 mini apps, cached web links, AJAX forms, animated PowerPoint files, RSS feeds, Twitter #tags, corporate Facebook pages, and lots more. At the beginning of November bigtincan (BTC) unveiled BTC hub – an enterprise content and productivity solution for mobile devices that links with advanced server side control with built in content intelligence that users leverage to get the highest value content at the right time and in the correct context, unlocking the value of the social enterprise while helping the content author to understand its use and be able to improve it in real time.

 

 

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Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

By Paul Robinson November 19, 2012

Zeacom, a provider of multimedia contact center and business process automation software has just announced the release of the version 6.2 of its Zeacom Communications Center (ZCC 6.2). A mature and feature-rich software-only product, ZCC 6.2 continues Zeacom’s investment in Microsoft Lync integration while also including a hybrid environment that lets organizations trial Lync while maintaining their existing telephony infrastructure.

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Related UC Vendors: Zeacom, Microsoft

Acme Packet E-SBCs Become First Certified To Work with Verizon SIP Trunking Services and Microsoft Lync Server 2010

By Paul Robinson November 14, 2012

Acme Packet (APKT) just reported that its Net Net Enterprise Session Director (ESD) enterprise session border controllers (E SBC) have been certified as the first to work with Verizon’s IP Trunking Services and Microsoft Lync Server 2010.

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Related UC Vendors: Acme Packet, Microsoft, Cisco

eZuce and NextPlane Partnership Delivers Seamless UC Federation

By Paul Robinson November 14, 2012

NextPlane has just announced that eZuce openUC has been added to NextPlane UC Exchange as a Certified UC Platform. eZuce openUC has demonstrated full IM/P federation with Microsoft Lync during initial Phase I certification in which users are able to share not only standard presence on UC clients, but also custom status messages and enhanced presence states with federated colleagues.

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Related UC Vendors: Microsoft

Enterasys Drives Next-Generation Mobility, Wi-Fi and BYOD Innovation with IdentiFi

By Paul Robinson November 13, 2012

Mobile users require high bandwidth network access and a consistent user experience wherever they are located within the enterprise, including complete accessibility to all applications that increasingly have real-time traffic and Quality of Service (QoS) requirements. While just about every networking device has a wireless interface, many of them still have a wired interface that users can access when working from their desk. This presents the IT staff with the challenge of creating a fully integrated, easily managed and secure access layer network that provides mobile, transparent and always-on wired-to-wireless edge services. The Enterasys OneFabric Edge provides a unified application delivery architecture that extends the network fabric from the datacenter to the network edge.

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Sonus Networks Positioned in the “Leaders” Quadrant in the Magic Quadrant for Session Border Controllers

By Paul Robinson November 12, 2012

Gartner has recently designated Sonus as a market “Leader” in its Magic Quadrant for SBCs (October 9, 2012). This Magic Quadrant focuses on incumbent SBC vendors and those that have developed competing products for communications service providers in the past two years.

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Related UC Vendors: Sonus

Empirix xCentrix Transforms Service Assurance with Actionable Insight

By Paul Robinson November 12, 2012

Useful business analytics tools must provide the ability to quickly, intelligently and automatically create integrated analysis reports as often as needed, regardless of the employee’s background. Having the ability to present this kind of information through a single view can give an organization a distinct advantage. If this intelligence is available from mobile devices, it can speed decision-making even further, giving the organization an increased competitive edge. In support of this business need, Empirix has announced an enhanced version of Empirix xCentrix for detecting issues in mobile, fixed line and VoIP networks as they emerge and automatically triggers advanced analytics to immediately scope and diagnose problems.

 

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Related UC Vendors: Empirix

LifeSize Delivers Ultimate Flexibility for Video Infrastructure with UVC Platform Updates

By Paul Robinson November 7, 2012

For the past two years LifeSize has been focused on moving away from the more traditional video collaboration infrastructure consisting primarily of fixed configuration hardware appliances or fixed configuration software towards a configuration that offers the customer a flexible, simple

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BroadSoft Introduces BroadCloud RCS

By Paul Robinson November 7, 2012

Following on the heels of its UC One press release BroadSoft announced the addition of Rich Communications Services (RCS) to its BroadCloud Software as a Service (SaaS) platform. BroadCloud is a white label component of UC One – a core

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Acme Packet Named a Leader in Magic Quadrant for Session Border Controller

By Paul Robinson November 6, 2012

Gartner’s Magic Quadrant for SBCs (October 9, 2012) focuses on incumbent SBC vendors and those that have developed competing products for communications service providers in the past two years. According to that report Acme Packet’s Net-Net Session Director was recognized in the Leaders Quadrant, and arguably the top player there, based on the company’s ability to execute and completeness of vision in the SBC market.

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Related UC Vendors: Acme Packet

BT One Cloud for Microsoft Lync: A New BT Unified Communications Platform as a Service (UCaaS)

By Paul Robinson November 2, 2012

BT just announced the availability of BT One Cloud for Microsoft Lync (BT One Lync), a cloud service based on Microsoft Lync 2010, providing instant messaging, presence, audio, video and web conferencing, and enterprise voice. The new BT One Lync has 100 percent feature parity with a Microsoft Lync on-premise deployment, but packaged as a cloud-based service offered on a monthly "pay-per-user" basis.

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Related UC Vendors: Microsoft, Cisco, Avaya

NEC Cloud Simplifies Business Transformation to the Cloud

By Paul Robinson November 1, 2012

NEC recently announced launch of its NEC Cloud solutions for enterprise applications that are hosted, monitored and managed in the cloud, leveraging NEC infrastructure and managed professional services. This portfolio includes four core solutions Private Infrastructure as a Service (IaaS)

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Related UC Vendors: NEC

Cisco Captures Lead in Enterprise SBC Market According to New Infonetics 2012 Market Share Report

By Paul Robinson November 1, 2012

According to Infonetics Research, Cisco captured the lead in the enterprise session border controller (SBC) market, taking 26 percent revenue market share in the first half of 2012. Worldwide revenue for enterprise SBCs is estimated to have hit about $82.5 million in the first half of 2012 and is forecasted to top $430 million by 2016. In their report, Infonetics credited Cisco’s differentiated model for delivering SIP trunking service.

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Related UC Vendors: Cisco, Acme Packet

NextPlane 'UC Exchange' Enables Companies to Build Real-Time Collaborative Business Communities across UC Platforms

By Paul Robinson October 29, 2012

Earlier this month, NextPlane announced UC Exchange, its next step in the development of real-time collaborative business communities for UC platforms.

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Related UC Vendors: Microsoft, IBM, Cisco

BroadSoft Announces UC One

By Paul Robinson October 25, 2012

BroadSoft has just announced UC One – a comprehensive, open UC platform that combines all of the critical elements a telecommunications service provider (SP) requires to ensure rapid delivery of their UC solutions to the market segments they serve –

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Interactive Intelligence Releases Major Upgrade to Predictive Dialer Software

By Paul Robinson October 25, 2012

Interactive Intelligence (Interactive) just announced general availability of its Interaction Dialerversion 4.0 (Dialer 4.0). Customer Interaction Center’s (CIC) Interaction Dialer is a complete SIP-based "all software" architecture (no predictive dialer hardware required) and available as a premise-based solution, a cloud-based hosted contact center solution (Communications as a Service) at a fixed monthly cost, and as an Interactive Intelligence managed service.

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Related UC Vendors: Interactive Intelligence

Thinking Phone Networks adds Bridgepointe Technologies to its Cloud Channel Program

By Paul Robinson October 24, 2012

Thinking Phone Networks just announced that Bridgepointe Technologies has joined its cloud channel partner program as a master partner and will now offer Thinking Phone Networks’ wide variety of UCaaS solutions to its enterprise clients.

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Related UC Vendors: Thinking Phone Networks

Vidyo Announces Higher Quality HD Video Conferencing at Significantly Lower Price Point

By Paul Robinson October 22, 2012

At the Gartner Symposium and ITExpo 2012 being held this week in Orlando, FL, Vidyo will be demonstrating what it is heralding as product and technology industry firsts: virtualized open standards-based multi-protocol conferencing platform, $750 executive desktop system, web browser telepresence quality experience, and scalable HEVC (H.265) codec for video conferencing.

 

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West IP Communications Announces ControlMaxx Update for Contact Centers

By Paul Robinson October 18, 2012

West IP Communications (West), a provider of cloud-based communication applications and services, recently announced significant upgrades to its ControlMaxx cloud-based contact center solution. ControlMaxx delivers a set of call routing, queue management, performance monitoring, recording and reporting functionality providing enterprises with the capability to meet the expectations of their most demanding customers.

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IntelePeer Enhances Leadership in SIP Trunking with Advanced Features and Offerings for Businesses

By Paul Robinson October 17, 2012

IntelePeer has just introduced its CoreCloud UC SIP Trunking 3.0 service for UC systems and Contact Centers that combines the HD voice quality with Transport Layer Security (TLS) and Secure Realtime Transport Protocol (SRTP) using high strength four kilobyte public key encryption to protect signaling and multimedia content and ensure the privacy and integrity of communications media.

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Related UC Vendors: IntelePeer

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