News Analysis - Unified Communications (UC) Strategies

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UCStrategies UC Experts provide their take on the UC news of the day.

Skype's Channel Partner Program Launches

By Robbie Pleasant September 7, 2010

Skype has announced the launch of its Channel Partner Program, intended to help businesses that are planning to use Skype for collaboration and communication. As most businesses purchase IT and telecommunication services through value-added resellers or system integrators, the Skype Channel Partner Program aims to establish a network of channel partners in the U.S. to assist companies that hope to use Skype.

Unified_communication, communication_enabled_business_process, uc_information, ucstrategies, interoperability, Skype

Mitel Provides Virtual UC Applications for VMware Environments

By Robbie Pleasant August 30, 2010

At VMworld 2010, Mitel announced its release of additional unified communications applications, now available as virtual appliances for a VMware environment. Mitel Virtual Solutions is designed to leverage VMware and vSphere, thus enabling customers to consolidate Mitel's voice and unified communications applications with non-voice business applications.

Unified_communication, mobile_communication, uc_information, ucstrategies, interoperability, ip, voip, Mitel

Interactive Intelligence Provides Content Management Products to American Farmers & Ranchers Mutual Insurance

By Robbie Pleasant August 28, 2010

In an attempt to improve efficiency and customer service, American Farmers & Ranchers Mutual Insurance Company has purchased content management products from Interactive Intelligence. It is deploying the AcroSoft Documents and AcroSoft ScanPlus products to its claims and policy departments, which will be used by more than 170 employees upon completion of the deployment.

Unified_communication, mobile_communication, uc_information, ucstrategies, ip, voip, Interactive_intelligence

AT&T Provides IP Voice Services

By Robbie Pleasant August 26, 2010

AT&T has announced that customers of their virtual private network (VPN) can now add VoIP service to AT&T's network solution. The converged solution is designed to allow customers to consolidate their voice and data networks, as well as reduce equipment and maintenance costs, and migrate complementary capabilities to a common and secure infrastructure with ease.

fixed_mobile_convergence, fmc, Unified_communication, mobile_communication, uc_information, ucstrategies, interoperability, voip, cloud, ATT

LG-Ericsson USA Launches

By Robbie Pleasant August 19, 2010

LG-Ericsson USA has officially launched its brand into the North American market. With this new release, the company intends to offer a wide portfolio of end-to-end data and voice networking solutions for businesses of all sizes.

Unified_communication, mobile_communication, uc_information, ucstrategies, ip, voip, cloud, LG-Ericsson

Verint Enhances Impact 360

By Robbie Pleasant August 17, 2010

Verint announced enhancements to Impact 360 for Back-Office Operations, including advancements in volume and inventory management, as well as work item processing and tracking.

Unified_communication, uc_information, ucstrategies, Verint

CommuniGate Partners with Deutsche Telekom

By Robbie Pleasant August 16, 2010

CommuniGate Systems announced its partnership with Deutsche Telekom International Carrier Sales & Solutions (ICSS) to deliver white-label Unified Communications to carriers as a Service platform.

Unified_communication, uc_information, ucstrategies, interoperability, ip, voip, CommuniGate, Deutsche_Telekom

Microsoft and Polycom Work Together for End-to-End Unified Communications

By Robbie Pleasant August 9, 2010

Polycom, Inc. and Microsoft Corp. have signed a multi-year, strategic global agreement, in order to improve business productivity for customers and deliver end-to-end unified communications. Polycom will develop and market UC solutions for enterprises, small-to-medium businesses, and government markets, encompassing software, hardware, networking, and services, in order to help customers improve productivity while reducing travel and costs.

Unified_communication, uc_information, ucstrategies, interoperability, voip, Microsoft, Polycom

Avaya Provides Unified Communications to Assist Veterans

By Robbie Pleasant July 27, 2010

Avaya Inc's subsidiary, Avaya Government Solutions, has announced its deployment of an end-to-end Unified Communications network at the National Naval Medical Center. With its unified voice and data system, Avaya will help the National Intrepid Center of Excellence (NICoE) Traumatic Brain Injury Center to provide the communications needed when caring for veterans who have received brain injuries while serving their country.

Unified_communication, uc_information, ucstrategies, Avaya

ShoreTel 11 Makes Communications Less Complex

By Robbie Pleasant July 25, 2010

ShoreTel has recently released the latest version of its UC software, ShoreTel 11. The new software can help large businesses simplify system management, improve reliability, and lower communications costs, while providing workers with more choices for mobile devices. ShoreTel 11 is available as a free upgrade for all current customers with a ShoreTel support contract.

Unified_communication, mobile_communication, uc_information, ucstrategies, ShoreTel, S

Acme Packet Releases SBC OEM Software Program

By Robbie Pleasant July 22, 2010

Acme Packet announced the release of its new Powered by Acme Packet Program. This program is designed to allow providers of IP communications solutions to embed Acme Packet's Net-Net OS-E session border controller (SBC) software into network elements at the enterprise IP border.

Unified_communication, uc_information, ucstrategies, Acme

AVST Announces Intent to Purchase SaaS Technology from VMI

By Robbie Pleasant July 21, 2010

Applied Voice & Speech Technologies, Inc. (AVST) announced that it has signed a Letter of Intent to purchase certain assets from Voice Mobility International, Inc. (VMI), particularly the Voice Mobility UCN250 Software as a Service platform.

Unified_communication, uc_information, ucstrategies, AVST, SaaS, VMI

Interactive Intelligence and Buzzient Partner Up to Provide Integrated Social Media Solution

By Robbie Pleasant July 8, 2010

The partnership of Interactive Intelligence and Buzzient has recently been formed to provide a solution for integrated social media monitoring, routing, and reporting. The agreement combines Buzzient's social media analysis and integration capabilities with Interactive Intelligence's multichannel queuing, routing, and reporting applications. The resulting solution will allow more efficient and effective handling of online social media content.

Unified_communication, uc_information, ucstrategies, Interactive_intelligence, Buzzient

NEC Provides a Personal Assistant For Unified Messaging

By Robbie Pleasant July 7, 2010

NEC Corporation of America recently introduced the Univerge UM8700, a scalable unified messaging solution designed to deliver advanced speech and mobility features, aimed at the needs of mid-sized to large enterprises. Its flexible architecture allows it to integrate with a customer's communications technology or email system to deliver unified messaging, as well as helping users manage messages and stay connected in and out of the office.

Unified_communication, mobile_communication, uc_information, ucstrategies, NEC

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