News Analysis

Avaya Releases Flare Communicator for iPad Tablets

By Robbie Pleasant January 24, 2012

Avaya has recently announced the availability of the Avaya Flare Communicator for iPad Device, the next step in delivering Avaya Flare as a software experience for collaboration on any device. This application for iPad tablets provides secure, next-gen unified communications and collaboration capabilities to users over WiFi and 3G networks, allowing for enterprise-class voice, instant messaging, and presence with e-mail integration.

Related UC Vendors: Avaya

Enhancements to CallXpress – Mobile And More

By Blair Pleasant November 7, 2011

CallXpress, long known for its interoperability with a wide variety of switches, added several new integrations in release 8.2, as well as new mobile capabilities providing native support for Android, Blackberry, and iPhone devices.

Related UC Vendors: AVST

BroadSoft Introduces BroadTouch for Unified Communications

By Robbie Pleasant November 1, 2011

BroadSoft Inc recently announced the release of BroadTouch, a product line providing enterprise end-users and consumers with intuitive user interfaces for Unified Communications services across any communication device.

ConnectSolutions' Unified Communications Platform Provides Voice & Flexibility in the Cloud

By Robbie Pleasant October 27, 2011

ConnectSolutions recently released a new Unified Communications solution for large enterprises and government agencies. This end-to-end solution, the UC3 Platform and Orion Services, delivers Adobe Connect, Microsoft Lync, Cisco Jabber, and other UC applications designed to meet the individual needs of clients, allowing organizations to pick and choose the best tools for each job or department. By unifying a variety of UC applications via deep integrations and a centralized control center, the UC3 Platform creates a unified experience for any number of employees working in remote locations.

Avaya Acquires Sipera

By Robbie Pleasant October 4, 2011

Avaya has announced its acquisition of Sipera, which will be fully integrated into the company. With this acquisition, Avaya will be able to accelerate its development of integrated, SIP-based security capabilities for both Unified Communications and contact center environments alike.

Related UC Vendors: Avaya

Mitel Says There’s an App for That

By Blair Pleasant September 26, 2011

Bring-your-own-device means that there is likely to be a mix of smartphone and tablet devices used in organization, whether a small- and medium-sized business or a large enterprise. By offering a single software stream that works on the most popular mobile platforms, Mitel is making it easier for end user customers to use the device they want, while being able to access their company’s communications tools in a safe and secure manner.

Related UC Vendors: Mitel

Polycom Progresses in Unified Communications

By Robbie Pleasant September 14, 2011

Several new announcements have recently come from Polycom, Inc., regarding Polycom's RealPresence Platform, a new software strategy, and its strategic relationship with Jive Software.

Related UC Vendors: Polycom

Oracle Acquires InQuira

By Robbie Pleasant July 28, 2011

Oracle has announced an agreement to acquire Inquira, a provider of service knowledge management software that supports both web self-service and agent-assisted service.

Verint Launches “5th-Generation” WFO Solution and New “Voice of the Customer” Analytics Platform

By Blair Pleasant May 19, 2011

Verint has long been known as one of the leaders in customer experience management and workforce optimization (WFO), and recently made two big product launch announcements - the market’s first “5^th-generation WFO suite” and the new “Voice of the Customer” analytics platform. Each of these announcements are significant in and of themselves and, put together, will have a huge impact on the way enterprises gather and utilize information to enhance business operations and, most important, the customer experience.

Related UC Vendors: Verint

Siemens Introduces OpenScape Session Border Controller at Reduced Costs

By Robbie Pleasant May 10, 2011

Siemens Enterprise Communications (SEN) has released the OpenScape Session Border Controller (SBC), delivering secure Voice over IP (VoIP) and cost savings to OpenScape Voice customers. It's architected for SIP trunking termination from a variety of service providers and designed to address security and interoperability issues that SIP-based VoIP traffic encounters. With it, teleworker and contact center home agent deployments are simple and cost-effective, while connectivity is secure.

Related UC Vendors: Siemens Enterprise Communications

Zeacom Reports Record Growth

By Robbie Pleasant May 6, 2011

Zeacom has recently reported that their revenue and new customer acquisitions for the current financial year have achieved record growth. The growth is attributed to Zeacom's professional services, quality software, and partner relations, as well as a shared focus on the company's goals.

Related UC Vendors: Zeacom

Global 360 Introduces New Features for Unified Communications and Workforce Management

By Robbie Pleasant April 27, 2011

Global 360 has recently announced that new enhancements are on the way for their persona-based BPM software suite. With the addition of Workforce Manager for work allocation and optimization, along with the integration of Microsoft Lync, Global 360 is now the first BPMS provider to support Communications Enabled Business Processes (CEBP) across the process management lifecycle.

Related UC Vendors: Microsoft

IceWarp 10.3 Server Provides Pillars of Unified Communication

By Robbie Pleasant April 26, 2011

IceWarp has announced the release of IceWarp Unified Communications Server Version 10.3, which is designed to deliver what they call the five essential pillars of Unified Communications: communications, security, collaboration, mobility, and data access.

LifeSize Provides Video Calling With Skype

By Robbie Pleasant April 20, 2011

LifeSize, a division of Logitech, has plugged its business-class video conferencing solution, LifeSize Passport, into Skype. With it, LifeSize Passport users can create Skype-based video calls worldwide, bringing Skype into the room-based enterprise video conference market.

Radvision Provides New Video Conferencing Capabilities for Mobile Devices

By Robbie Pleasant April 11, 2011

RADVISION Ltd. has announced the release of SCOPIA Mobile V3, an application for Apple iOS and Google Android devices that allows mobile users to connect to standards-based video conferencing and telepresence systems with full video, audio and H.239 data collaboration.

Acme Packet Enhances Voice Over LTE Solution

By Robbie Pleasant March 21, 2011

Acme Packet has recently announced enhancements to its Net-Net Session Driver for voice over LTE (VoLTE). With these enhancements, mobile service providers can deliver reliable, seamless voice call handover to 2G and 3G networks even when subscribers are outside of LTE coverage areas, as well as addressing newly defined IP Multimedia Subsystem functions for VoLTE call continuity.

Related UC Vendors: Acme Packet

Cisco Jabber Improves Unified Communications and Collaboration for Mac, PC, Tablets, and Smart Phones

By Robbie Pleasant March 3, 2011

Cisco has announced the release of its new unified communications application: Cisco Jabber. Revealed at the Enterprise Connect 2011 trade show, Cisco Jabber combines presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing into a single experience for PCs, Macs, tablets, and smart phones. With Jabber, business workers can easily find the people they need and collaborate using whichever method or device they prefer.

Related UC Vendors: Cisco

Siemens Enterprise Communications Expands Unified Communications and Collaboration with Cloud Solutions

By Robbie Pleasant March 3, 2011

Siemens Enterprise Communications has recently introduced the OpenScape Cloud Solutions, a group of cloud-based communications offerings to provide enterprises of all sizes with simple, cheap, and reliable unified communications and collaboration. It includes unique applications that are intended to simplify user experiences and integrate with business processes for fast adoption, flexible deployment, and various consumption options.

Related UC Vendors: Siemens Enterprise Communications

Acme Packet Provides New Voice, Video and Unified Communications Solutions

By Robbie Pleasant February 28, 2011

Acme Packet has announced the release of two new products: the Net-Net Interactive Session Recorder, and the Net-Net Application Session Controller.

Related UC Vendors: Acme Packet

Avaya Provides Healthcare Providers With Unified Communications and Collaboration Solutions

By Robbie Pleasant February 23, 2011

At the HIMSS Conference and Exhibition, Avaya, Inc., announced the new and enhanced communications solutions it's introducing to help healthcare providers improve workplace collaboration and patient care. The solutions use technology such as unified communications, mobility and automated outreach, among others, to enhance care, coordination, preparedness for pre-admissions, and post-discharge care.

Related UC Vendors: Avaya

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Avaya Releases Flare Communicator for iPad Tablets

Enhancements to CallXpress – Mobile And More

BroadSoft Introduces BroadTouch for Unified Communications

ConnectSolutions' Unified Communications Platform Provides Voice & Flexibility in the Cloud

Avaya Acquires Sipera

Mitel Says There’s an App for That

Polycom Progresses in Unified Communications

Oracle Acquires InQuira

Verint Launches “5th-Generation” WFO Solution and New “Voice of the Customer” Analytics Platform

Siemens Introduces OpenScape Session Border Controller at Reduced Costs

Zeacom Reports Record Growth

Global 360 Introduces New Features for Unified Communications and Workforce Management

IceWarp 10.3 Server Provides Pillars of Unified Communication

LifeSize Provides Video Calling With Skype

Radvision Provides New Video Conferencing Capabilities for Mobile Devices

Acme Packet Enhances Voice Over LTE Solution

Cisco Jabber Improves Unified Communications and Collaboration for Mac, PC, Tablets, and Smart Phones

Siemens Enterprise Communications Expands Unified Communications and Collaboration with Cloud Solutions

Acme Packet Provides New Voice, Video and Unified Communications Solutions

Avaya Provides Healthcare Providers With Unified Communications and Collaboration Solutions

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