Interactive Intelligence

Interactive Intelligence

Other vendors offer communications software.

With Interactive Intelligence, your business gets complete solutions.

Unified communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes, enterprise content management, and total visibility into operations. An all-in-one contact center platform for multichannel interactions, available as a cloud-based service or on-premises. And mobile apps that make mobile customer service intelligent and more connected.

With their integrated design, the unified IP communications solutions and services from Interactive Intelligence are made to improve the customer experience. Our solutions are the result of the vision we started with in 1994… a multichannel “all-in-one” software platform to bring employees, businesses and their customers together faster and more naturally than hardware systems ever could. Now with more than 5,000 of the biggest and brightest companies in the world as our customers, our vision continues.

At Interactive Intelligence, it's what we do.

Unified communications

Business process automation

All-in-one contact center platform

Cloud-based service

Mobile apps

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Interactive Intelligence Industry Buzz

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UCStrategies Reviews Gartner Magic Quadrant for Midsize Enterprises

Gartner released its first Magic Quadrant for Unified Communications for Midsize Enterprises, North America. In this Industry Buzz podc...

By Dave Michels

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UCStrategies Reviews Enterprise Connect 2015

UCStrategies was well represented at Enterprise Connect 2015, presenting, moderating, and participating on panels. In this Industry Buz...

By Michael F. Finneran

Industry Buzz podcasts

UCStrategies Experts Discuss “Most Significant“ of 2014

In this week's Industry Buzz podcast, the UCStrategies Experts talk about the news items from 2014 they consider most significant. Dave...

By Dave Michels

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Catching Up With Interactive Intelligence

In this Industry Buzz Podcast, UCStrategies welcomes Gina Clarkin, Manager of Solutions Marketing for Interactive Intelligence. Topics ...

By Michael F. Finneran

Interactive Intelligence

The Cloud and the Future of Customer Engagement

In this Industry Buzz podcast, the UCStrategies team invites Jason Alley, Senior Solutions Marketing Manager, Interactive Intelligence,...

By Stephen Leaden

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Social Customer Service in the Enterprise

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intellige...

By Blair Pleasant

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Gartner Magic Quadrant for Unified Communications - UCStrategies Views

In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communica...

By Marty Parker

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Is UC Succeeding or Failing?

In this Industry Buzz podcast, Blair Pleasant moderates a discussion on whether unified communications is succeeding or failing. Blair ...

By Blair Pleasant

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UCStrategies on Interactions 2014

In this week's Industry Buzz podcast, the UCStrategies Experts review the Interactive Intelligence Global Conference, Interactions 2014...

By Jim Burton

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Mobility and the Contact Center

In this Industry Buzz podcast, UCStrategies welcomes two guests from Interactive Intelligence to a conversation about mobility and the ...

By Michael F. Finneran

Interactive Intelligence

Discussing the Cloud Ecosystem with Interactive Intelligence

In this week’s Industry Buzz podcast, the UCStrategies Experts welcome guest Zach Hinkle, Solutions Program Manager for Interactive Int...

By Jon Arnold

Interactive Intelligence

Omni-Channel Capabilities in the Contact Center

The topic of this week's Industry Buzz podcast is omni-channel capabilities in the contact center. The UCStrategies team welcomes guest...

By Don Van Doren

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Experts Review Magic Quadrant for UC 2012

In this Industry Buzz podcast, the UCStrategies UC Experts discuss Gartner's new Magic Quadrant for Unified Communications. The podcast...

By Marty Parker

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Brad Herrington Discusses Interactive Intelligence Customer Interaction Ce...

Jim Burton of UCStrategies is joined by Brad Herrington, Senior Manager, Solutions Marketing at Interactive Intelligence, for a discuss...

By Jim Burton

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UC Summit 2012 Value Prop

The UCStrategies Experts discuss the upcoming UC Summit 2012, presented by UCStrategies. The annual event brings together unified commu...

By Marty Parker

Interactive Intelligence Articles