Interactive Intelligence was purchase by Genesys in 2016.
Other vendors offer communications software.
With Interactive Intelligence, your business gets complete solutions.
Unified communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes, enterprise content management, and total visibility into operations. An all-in-one contact center platform for multichannel interactions, available as a cloud-based service or on-premises. And mobile apps that make mobile customer service intelligent and more connected.
With their integrated design, the unified IP communications solutions and services from Interactive Intelligence are made to improve the customer experience. Our solutions are the result of the vision we started with in 1994… a multichannel “all-in-one” software platform to bring employees, businesses and their customers together faster and more naturally than hardware systems ever could. Now with more than 5,000 of the biggest and brightest companies in the world as our customers, our vision continues.
At Interactive Intelligence, it's what we do.
Business process automation
All-in-one contact center platform