The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Many companies have monitoring tools focused on network assurance, customer assurance, service assurance and other key OSS/BSS (Operations Support Systems/Business Support Systems) applications that provide extraordinary amounts of data. But manually analyzing and cross-correlating these traditionally siloed customer, service and operational trends to strategically enrich user experience and build revenue loyalty, while simultaneously reducing operating costs and optimizing network infrastructure is not the way to go.
Useful business analytics tools must provide the ability to quickly, intelligently and automatically create integrated analysis reports as often as needed, regardless of the employee’s background. Having the ability to present this kind of information through a single view can give an organization a distinct advantage. If this intelligence is available from mobile devices, it can speed decision-making even further, giving the organization an increased competitive edge. Such data analysis has application across network management and IT, customer service, operations, finance and human resources.
In support of this business need Empirix has announced an enhanced version of Empirix xCentrix for detecting issues in mobile, fixed line and VoIP networks as they emerge and automatically triggers advanced analytics to immediately scope and diagnose problems.
Business analytics is all about converting data into useful information and, ultimately, knowledge that enables organizations to make better decisions. It is proactive in nature, enabling organizations to answer the following questions:
By providing this intelligence at every level across the organization, companies can work proactively and predictively to uncover new profit opportunities, carefully control costs, and enhance the customer experience, which is of vital importance to the success of every company – especially in today’s social media environment!
When you are comparing communications technology analytics solutions, there are a few questions to take into consideration, namely:
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?