http://www.ucstrategies.com/rss/podcasts.aspxUnified Communications Strategies - An industry resource for enterprises, vendors, and system integrators. http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-google.aspx In this podcast, the UCStrategies Experts discuss Google's recent announcement regarding Google Voice, which allows customers to make and receive phone calls within Gmail. Tue, 07 Sep 2010 13:15:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-google.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-best-practices.aspx In this Industry Buzz podcast, the UCStrategies Experts offer their own UC best practices for enterprises developing their unified communications strategies. Wed, 25 Aug 2010 14:45:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-best-practices.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/gartner-magic-quadrant-for-unified-communications-part-2.aspx In the second of two Industry Buzz podcasts on the topic, the UCStrategies UC experts discuss Gartner's Magic Quadrant for Unified Communications. Fri, 20 Aug 2010 20:33:41 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/gartner-magic-quadrant-for-unified-communications-part-2.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/gartner-magic-quadrant-for-unified-communications-part-1.aspx UC experts Jim Burton, Marty Parker, and Dave Michels discuss Gartner's Magic Quadrant for Unified Communications in the first of two Industry Buzz podcasts on the topic. Wed, 18 Aug 2010 04:57:07 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/gartner-magic-quadrant-for-unified-communications-part-1.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/unified-communication-in-health-care.aspx In this Industry Buzz podcast, the UCStrategies UC experts discuss UC in the health care industry. Tue, 10 Aug 2010 23:16:18 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/unified-communication-in-health-care.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/what-is-uc-all-about-revisiting-the-definition-of-unified-communications.aspx In this Industry Buzz podcast, the UCStrategies experts debate the definition of unified communications, and the validity of trying to define the term. Tue, 03 Aug 2010 23:20:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/what-is-uc-all-about-revisiting-the-definition-of-unified-communications.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/executive-insights/kevin-gavin-discusses-brilliantly-simple-shoretel.aspx Kevin Gavin, VP of Marketing, ShoreTel, joins Blair Pleasant in this podcast to discuss ShoreTel’s successful quarter, new branding, new announcements, and new opportunities. Tue, 03 Aug 2010 22:24:04 GMT Blair Pleasant http://www.ucstrategies.com/executive-insights/kevin-gavin-discusses-brilliantly-simple-shoretel.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/caleb-barlow-on-ibms-uc-in-a-box-for-smbs.aspx Blair Pleasant of UCStrategies is joined by Caleb Barlow, Director Small Business Solutions, IBM Software Group, to talk about IBM Foundations and how IBM is working with ShoreTel and others to provide “UC in a box” for SMBs. Tue, 03 Aug 2010 20:25:00 GMT Blair Pleasant http://www.ucstrategies.com/executive-insights/caleb-barlow-on-ibms-uc-in-a-box-for-smbs.aspx UCStrategies Executive Insights http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-shoretel-2.aspx Several of the UCStrategies UC experts attended ShoreTel's recent analyst briefing. Today's podcast focuses on ShoreTel and their recent announcements. Fri, 30 Jul 2010 20:50:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-shoretel-2.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/future-prospects-of-mobile-uc.aspx The UCStrategies experts debate the future of mobile UC, the driving forces that shape the market, and handicap some of the key players. Tue, 20 Jul 2010 19:55:28 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/future-prospects-of-mobile-uc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/UC-Experts-Discuss-Cisco-Announcements.aspx In this podcast, the UCStrategies.com experts discuss Cisco's recent events and the announcement of the Cisco Cius business tablet. Tue, 13 Jul 2010 20:15:00 GMT Jim Burton http://www.ucstrategies.com/UC-Experts-Discuss-Cisco-Announcements.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-architecture-planning-for-uc.aspx The UCStrategies expert team discusses Marty Parker's article, Architecture Planning is Key for Enterprise UC. Tue, 29 Jun 2010 21:10:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-architecture-planning-for-uc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-progress-in-unified-communications-successes-in-the-marketplace.aspx As unified communications moves past "definitional arguments" to actual adoption and implementation, in this podcast the UCStrategies Expert team reports on the types of successes seen in the marketplace. Tue, 15 Jun 2010 16:12:01 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-progress-in-unified-communications-successes-in-the-marketplace.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-com-experts-discuss-video-and-uc.aspx In this podcast, the UCStrategies experts discuss video and unified communications. Tue, 08 Jun 2010 17:36:58 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-com-experts-discuss-video-and-uc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/the-campus-view-of-uc-and-sip-discussion-with-professor-henning-schulzrinne-2010-update-part-2.aspx The discussion continues with Professor Henning Schulzrinne of Columbia on the status and direction of SIP and UC including SIP trunking, SIP standards, and cloud computing and its fit with SIP/UC. Thu, 03 Jun 2010 14:13:25 GMT Jay Brandstadter http://www.ucstrategies.com/industry-buzz/the-campus-view-of-uc-and-sip-discussion-with-professor-henning-schulzrinne-2010-update-part-2.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/the-campus-view-of-uc-and-sip-discussion-with-professor-henning-schulzrinne-2010-update-part-1.aspx Professor Henning Schulzrinne, of Columbia University’s School of Engineering and Applied Science, one of the originators of SIP, joins us again this year to discuss UC, SIP's role in it and other key topics with Jay Brandstadter, Michael Finneran and David Yedwab in a  two-part podcast. Thu, 03 Jun 2010 14:05:00 GMT Jay Brandstadter http://www.ucstrategies.com/industry-buzz/the-campus-view-of-uc-and-sip-discussion-with-professor-henning-schulzrinne-2010-update-part-1.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-the-ucif.aspx The Unified Communications Interoperability Forum (UCIF) is an open alliance of technology leaders working together to fully realize the potential of Unified Communications. In this podcast, the UCStrategies Expert team discusses the UCIF. Wed, 26 May 2010 14:11:27 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-the-ucif.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucif-kickoff-dinner-video-highlights.aspx The Unified Communications Interoperability Forum (UCIF) is an open alliance of technology leaders working together to fully realize the potential of Unified Communications. UCStrategies' Jim Burton emceed the UCIF kickoff dinner in San Francisco on May 18. Tue, 25 May 2010 18:31:05 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucif-kickoff-dinner-video-highlights.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/executive-insights/bernard-aboba-and-jeff-rodman-introduce-unified-communications-interoperability-forum-ucif.aspx Jim Burton is joined by Bernard Aboba, a Principal Architect for the Microsoft Office Communications Server team, and Jeffrey Rodman, co-founder and CTO of Polycom, for an introduction to the Unified Communications Interoperability Forum. The UCIF is an open alliance of technology leaders working together to fully realize the potential of Unified Communications. Wed, 19 May 2010 08:30:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/bernard-aboba-and-jeff-rodman-introduce-unified-communications-interoperability-forum-ucif.aspx UCStrategies Executive Insights http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-interoperability.aspx In this podcast, the UCStrategies Experts rally around the need for interoperability in the unified communications industry. Tue, 18 May 2010 14:38:21 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-interoperability.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/executive-insights/siemens-paul-mcmillan-discusses-virtualization-in-unified-communications.aspx Paul McMillan, Director of UC Technical Vision and Strategy at Siemens Enterprise Communications, joins Jim Burton for a conversation about how Siemens is using the virtual applicance concept. Wed, 12 May 2010 17:20:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/siemens-paul-mcmillan-discusses-virtualization-in-unified-communications.aspx UCStrategies Executive Insights http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-microsoft-effect-on-uc.aspx In their weekly podcast, the UCStrategies Expert team discusses Microsoft, and the company's effect on the unified communications industry. Tue, 11 May 2010 19:37:12 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-microsoft-effect-on-uc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-summit-2010-channel-role-in-a-cloud-world.aspx UC Summit 2010 included a panel discussion moderated by Larry Lisser titled, "Channel Role in a Cloud Role." Fri, 07 May 2010 16:20:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-summit-2010-channel-role-in-a-cloud-world.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-successful-uc-summit-2010.aspx In this podcast, the UCStrategies Experts discuss UC Summit 2010, held April 25-28. Tue, 04 May 2010 14:52:13 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-successful-uc-summit-2010.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-summit-2010-most-profitable-areas-for-dealers-integrators.aspx UC Summit 2010 included a panel discussion moderated by UCStrategies expert Marty Parker titled, "What are the Most Profitable Areas Today for Dealers/Integrators? Where's the Money?" Fri, 30 Apr 2010 03:50:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-summit-2010-most-profitable-areas-for-dealers-integrators.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-summit-2010-are-there-opportunities-that-your-company-is-missing.aspx UC Summit 2010 included a panel discussion moderated by UCStrategies expert Blair Pleasant titled, "Are There Opportunities That Your Company is Missing?" Wed, 28 Apr 2010 06:38:21 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-summit-2010-are-there-opportunities-that-your-company-is-missing.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-summit-2010-the-business-case-for-uc.aspx UC Summit 2010 opened Sunday, April 25, with an afternoon workshop by UCStrategies expert Marty Parker titled, "Building the Business Case for VoIP and/or UC. Wed, 28 Apr 2010 06:20:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-summit-2010-the-business-case-for-uc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/uc-summit-2010-cisco-keynote.aspx UC Summit 2010 opened Sunday, April 25 with a keynote presentation by Richard McLeod, Senior Director, Worldwide Partner Organization, Cisco. Tue, 27 Apr 2010 08:32:50 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/uc-summit-2010-cisco-keynote.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-news-headlines-fcc-ruling-and-palm-inc.aspx The UCStrategies experts explore the UC implications of two recent headlines: the recent ruling against the FCC in regards to net neutrality, and the report that Palm, Inc. is on the block. Tue, 13 Apr 2010 14:49:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-news-headlines-fcc-ruling-and-palm-inc.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/the-future-of-the-pbx-in-the-uc-marketplace.aspx In this podcast, the UCStrategies Experts address the changing role of the PBX and its future in unified communications. Wed, 07 Apr 2010 16:33:10 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/the-future-of-the-pbx-in-the-uc-marketplace.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/executive-insights/barry-margerum-discusses-the-importance-of-the-uc-end-user-experience.aspx Barry Margerum, Chief Marketing Officer of Plantronics, joins Jim Burton for a conversation about Plantronics and the importance of the end-user experience for successful UC deployments. Wed, 07 Apr 2010 14:06:07 GMT Jim Burton http://www.ucstrategies.com/executive-insights/barry-margerum-discusses-the-importance-of-the-uc-end-user-experience.aspx UCStrategies Executive Insights http://www.ucstrategies.com/industry-buzz/hello-enterprise-connect-ucstrategies-experts-embrace-last-voicecon.aspx The last VoiceCon was one of the best ever, according to the UCStrategies UC experts. ( The event is changing its name to "Enterprise Connect," with the tagline Communications Transforming Business.) In this podcast, the experts offer their thoughts on what made this show Tue, 30 Mar 2010 13:21:10 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/hello-enterprise-connect-ucstrategies-experts-embrace-last-voicecon.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-negropontes-digital-shift-and-unified-communications.aspx In this podcast, the UCStrategies.com experts discuss the digital shift proposed in Nicholas Negroponte's book, Being Digital, as it relates to unified communications. Tue, 16 Mar 2010 14:40:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/ucstrategies-experts-discuss-negropontes-digital-shift-and-unified-communications.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/justifying-uc-in-a-tough-economy.aspx How can companies justify investments in unified communications in the current economic conditions? In this podcast, the UCStrategies.com expert team discusses how UC can be used to cut costs. Tue, 09 Mar 2010 14:58:30 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/justifying-uc-in-a-tough-economy.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/industry-buzz/how-do-the-ucstrategies-experts-use-social-networking.aspx In this podcast, the UCStrategies experts discuss how they use social networking in their jobs. Tue, 02 Mar 2010 03:45:00 GMT Jim Burton http://www.ucstrategies.com/industry-buzz/how-do-the-ucstrategies-experts-use-social-networking.aspx UCStrategies Industry Buzz http://www.ucstrategies.com/executive-insights/talbot-harty-discusses-net-uc-strategy-smart-sip-and-partnerships.aspx Talbot Harty, Chief Development Officer and Chief Information Officer for NET, joins Jim Burton for a conversation about recent acquisitions, partnerships, and how NET is adding value to facilitate the migration to unified communications. Wed, 24 Feb 2010 19:11:17 GMT Jim Burton http://www.ucstrategies.com/executive-insights/talbot-harty-discusses-net-uc-strategy-smart-sip-and-partnerships.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/bill-durr-talks-about-workforce-optimization-for-the-enterprise.aspx Bill Durr, Principal Global Solutions Consultant, Verint Systems, and Jim Burton of UCStrategies discuss adapting contact center workforce optimization tools and management concepts to other parts of the enterprise. Wed, 24 Feb 2010 14:20:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/bill-durr-talks-about-workforce-optimization-for-the-enterprise.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/david-price-discusses-the-meridian-it-ibm-uc-and-collaboration-practice.aspx Helping customers receive great business value from IBM Sametime software, VoIP and a unified communications and collaboration environment. Wed, 03 Feb 2010 21:18:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/david-price-discusses-the-meridian-it-ibm-uc-and-collaboration-practice.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/paul-segre-discusses-the-alu-enterprise-application-group-and-transformation.aspx Paul Segre, President of the Alcatel-Lucent Application Software Group and CEO of Genesys, joins Jim Burton and Blair Pleasant for a conversation about the changes at Alcatel-Lucent and Genesys. Tue, 02 Feb 2010 04:05:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/paul-segre-discusses-the-alu-enterprise-application-group-and-transformation.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/jason-andersson-talks-about-aastra-uc-offerings.aspx Jason Andersson, Aastra’s Head of Center of Excellence for Applications, talks about unified communications and the next generation of workers. Mon, 01 Feb 2010 03:00:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/jason-andersson-talks-about-aastra-uc-offerings.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/larry-levenberg-talks-about-necs-uc-portfolio.aspx Larry Levenberg, Vice President and General Manager of National Channels for NEC Corporation of America, joins Jim Burton to discuss the NEC’s unified communications initiatives, including the Sphericall/IBM Foundations integration, and the company’s unique partnership programs. Tue, 26 Jan 2010 18:40:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/larry-levenberg-talks-about-necs-uc-portfolio.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/steve-hardy-discusses-the-avaya-nortel-roadmap.aspx Steve Hardy, Avaya’s Director of Global Product Marketing for the Unified Communications Solutions Group, talks with Jim Burton about Avaya’s vision and the migration path for Nortel customers. Tue, 26 Jan 2010 14:27:59 GMT Jim Burton http://www.ucstrategies.com/executive-insights/steve-hardy-discusses-the-avaya-nortel-roadmap.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/seamus-hourihan-introduces-acme-packet-and-the-role-of-session-border-controllers.aspx Seamus Hourihan, Vice President of Marketing and Product Management for Acme Packet, talks about the company and session border controller (SBCs), which enables the delivery of trusted first-class interactive communications—voice, video, multimedia, and data services—across IP network borders. Tue, 12 Jan 2010 16:20:50 GMT Jim Burton http://www.ucstrategies.com/executive-insights/seamus-hourihan-introduces-acme-packet-and-the-role-of-session-border-controllers.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/joe-staples-introduces-the-interaction-sip-station.aspx Joe Staples, CMO, Interactive Intelligence,  has a conversation with Jim Burton about their new Interaction SIP Station, a new communications endpoint device designed as an affordable, reliable and simple alternative to IP desk phones. Tue, 17 Nov 2009 01:23:07 GMT Jim Burton http://www.ucstrategies.com/executive-insights/joe-staples-introduces-the-interaction-sip-station.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/mark-straton-on-his-keynote-at-voicecon-san-francisco-2009.aspx Mark Straton, Senior Vice President, Strategic Marketing, Siemens Enterprise Communications has a chat with Jim Burton in a crowded (noisy) room after Mark's keynote address at VoiceCon San Francisco 2009. Thu, 12 Nov 2009 05:21:47 GMT Jim Burton http://www.ucstrategies.com/executive-insights/mark-straton-on-his-keynote-at-voicecon-san-francisco-2009.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/bruce-morse-discusses-the-uc-market-and-gives-a-preview-of-ibms-upcoming-announcements-at-voicecon.aspx Bruce Morse, Vice President of IBM’s Unified Communications Software Group, has a conversation with Jim Burton about what's new with IBM in the unified communications market and research that showed many are CEOs thinking about UC. Mon, 26 Oct 2009 00:59:36 GMT Jim Burton http://www.ucstrategies.com/executive-insights/bruce-morse-discusses-the-uc-market-and-gives-a-preview-of-ibms-upcoming-announcements-at-voicecon.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/tim-whittington-talks-aastras-extensive-history-of-innovation-and-impressive-product-portfolio.aspx Tim Whittington, Sr. Vice-President and General Manager of Aastra USA talks with Jim Burton about Aastra’s extensive history of innovation and impressive product portfolio. Thu, 22 Oct 2009 01:12:45 GMT Jim Burton http://www.ucstrategies.com/executive-insights/tim-whittington-talks-aastras-extensive-history-of-innovation-and-impressive-product-portfolio.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/kevin-schwartz-talks-about-aspects-global-professional-services.aspx Kevin Schwartz, Executive Vice President, Global Professional Services at Aspect talks to Jim Burton about the Microsoft/Aspect relationship and how Aspect is helping customers. Tue, 20 Oct 2009 05:39:42 GMT Jim Burton http://www.ucstrategies.com/executive-insights/kevin-schwartz-talks-about-aspects-global-professional-services.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/jeff-kane-discusses-necs-new-organizational-strategy-and-the-benefit-to-customers.aspx Jeff Kane, Senior Vice President, NEC Corporation of America, talks to Jim Burton about NEC’s recent organizational news and what it means for its own North America operations and end customers. The company recently announced the merger of NEC Unified Tue, 13 Oct 2009 20:50:03 GMT Jim Burton http://www.ucstrategies.com/executive-insights/jeff-kane-discusses-necs-new-organizational-strategy-and-the-benefit-to-customers.aspx UCStrategies Executive Insights http://www.ucstrategies.com/executive-insights/joe-staples-talks-about-inins-ability-to-extend-business-automation-process-beyond-just-adding-communication-process.aspx Joe Staples, Senior Vice President, Worldwide Marketing talks to Jim Burton about Interactive Intelligence’s approach to business process automation. Expanding business automation beyond just adding communication process to the business automation process and creating an end to end process automation Tue, 28 Jul 2009 08:35:00 GMT Jim Burton http://www.ucstrategies.com/executive-insights/joe-staples-talks-about-inins-ability-to-extend-business-automation-process-beyond-just-adding-communication-process.aspx UCStrategies Executive Insights