The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Samantha Kane has been in the Customer Service/CRM Field since 1980. During that time she has worked for several worldwide Companies. Ms. Kane is the founding Partner of Kane-MacKay & Associates which was formed in 1989. Since KMA’s inception, Ms. Kane has developed an international practice which employs and contracts 50 Subject Matter Experts and Consultants in various technologies, business process and agent modeling skills. The KMA disciplines which encompass a People-Process-Technology-Culture methodology have delivered a significant tactical success for the practice and allowed KMA to develop Realistic Contact Center/CRM Strategies for their clients. One of the major factors for the firm’s success is the fact that all practitioners understand proper integration rules and what really works with what. Ms. Kane as well as other senior consultants in the firm holds several certifications including a CRM Practitioners certification, Business Process Management certifications from the BPM Institute. Ms. Kane is recognized by the UCStrategies group as a UC Expert. Ms. Kane is a Microsoft UC Advisor of their North American Council and a member of Voice of the Customer Benchmarking Association (VOCBA). In 1992 Ms. Kane implemented the first Remote Agent using disabled staff for a North American wide Emergency Road Side Assistance organization. The product eventually became the model for Remote Agent as we know it today. Today Samantha leads the leading E911 Enterprise practice in North America. KMA is recognized by several state legislations for their standards and best practices in this area. Currently KMA lead with expertise in E911 Avaya-Nortel, Cisco, Microsoft, NEC and ShoreTel.
Ms. Kane is a corporate sponsor of Women's Executive Network, Canadian Women in Communications and a long standing member of the Society of Technology Consultants (STC) in the U.S. Kane-MacKay & Associates is a key participant in 30 + Consultant Liaison Programs and helps mentor several young women around the world. Ms. Kane is married to Bill MacKay for the last 30 years and resides in Canada. She is a frequent speaker at conferences in Canada and the U.S. and is published on a consistent basis. She is a member of the Canadian Federal Government Win Export, now the VTC and is a 2002-2008, Team Member of Canada’s Trade Missions to several countries. Ms. Kane is a member of the Association for the Advancement Relationship Management (AARM) and Women in International Trade. In 2010 Ms. Kane was nominated for the Rotman School of Business; Canadian Women Entrepreneur of the Year Award. This is her 8th nomination for this award. Ms. Kane is a Rotary International Paul Harris recipient. Nominated for the Federal Government Joanne Townsend International Trade Award 2005-2007. In 2008 Ms. Kane won awards for the first ever Women Exporter of the Year given by Women in International Trade and the Business Women of the Year for the province of Ontario. Ms. Kane is a member of the Benchmark Association for the Voice of the Customer.
Avaya Communications (CRM Worldwide Council Advisor)Aspect (eWFM) Consultant Liaison ProgramAT&T Consultant Liaison ProgramAvotus Consultant Liaison ProgramACE CLPAlcatel-Lucent (Platinum CLP Member)Bell Canada Consultant Liaison ProgramBlue Pumpkin (Witness) Liaison Program (AIS)Cisco Consultant Liaison ProgramCalabrio Consultant Liaison MemberCustomer 1-CRM CertifiedIEX Charter Member Consultant Liaison ProgramIntecom IBX Consultant Liaison ProgramInteractive Intelligence CLPMitel Consultant Liaison ProgramMicrosoft Advisor CouncilCRM North AmericaNEC Consultant Liaison ProgramNortel Networks Consultant Liaison ProgramQwest Networks CLPRockwell Consultant Liaison ProgramSAP Liaison ProgramSAPMAP CLPSiemens Global CLPSiebel Partner Liaison ProgramSIP Foundry Associate listingsSociety of Technology Consultants STC.orgOracle Partner Liaison ProgramTelus Solutions Consultant Liaison ProgramUpstream works CLPVerizon CLPUnified Communications Strategies North America UC expertNational Association of Call Center’s University of Missouri memberAPCO Canada memberCustomer Relationship Management Certified Practitioner P-CRMBusiness Process Management Certified Practitioners P-BPM
American Association of Relationship Management (AARM)Board of Directors YMCA - (Belleville)Board Member STC 1997-2003 / STC Member 1997- 2008Council of Communication Advisor (NY, NY)Canadian Women Executives and EntrepreneursChairperson for Rotary Partners (Belleville)CRMA of Canada 2000-2005CWC - Canadian Women in Communication CanadaPurdue University Center for Customer Driven Quality Member since 1999The Toronto Society of Strategy ManagementToronto Board of TradeSOCAP InternationalWomen's Executive Network (Corporate Sponsor)International Trade Virtual Trade Client (IBOC/VTC)Women’s International Trade Association (WIT)Canadian Government Trade Mission 2002/2003/2005/2006/2007/2008 MemberRotman School of Business/RBC Canadian Women Entrepreneur of the Year nominee 2003, 2004, 2005, 2006, 2007, 2008Rotary International Paul Harris FellowCanadian Women’s Foundation: CWF 100Ontario Government Global Trader Award 2005, nominated again 2006Ontario-Women in International Trade Joanne Townsend Exporter Award nominee 2005, 2006, 2007, 2008Women Exporter of the Year Award Winner 2008Business Women of the Year Award 2008
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?