The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
UC Applications can be categorized as UC-U (User Productivity) and UC-B (Business Process). Review the details in What Is UC. As introduced in that section, we observe Two Types of UC applications, UC-U and UC-B in actual customer usage, i.e. "what UC actually does."
In both categories, we can observe that the applications are appearing in five major application groups. As with any groupings, there will always be exceptions and outlying examples, but these five groups provide a guideline on where to look for the applications in your enterprise.
The five application groupings are:
Note that none of these Application Groupings are a product or technology. Rather they are solutions based on "communications integrated to optimize business processes," our basic UC definition.
The BCR article "Unified Communications Applications Are Now Visible," describes these five applications in more detail. You can also read and download more extensive Application Descriptions for eight different UC Application groups (three are UC-U; five are UC-B).
The required products and technologies are different for each of the Applications Groupings. After reviewing and selecting the applications needed for your operations, you can reference templates for the required technologies in the "What to Buy" pages and access procurement tools in the "RFP Toolkits" pages.
Evidence of these Application Groupings and of the value of these UC Applications continues to accumulate:
The justifications for these applications are referenced in the Application Descriptions and in the Case Studies. In addition, UniComm Consulting has created a UC ROI modeling tool. The following table is an example of the output of that tool and illustrates that often much higher returns are available in the UC-B category, since saving are more tangible as the result of changes in workflow, labor content, production costs, and asset utilization.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?