The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Unified Communications (UC) has many definitions, so don’t get stuck on this. The results from UC are what matter, not the definition. As was well said in a panel at VoiceCon San Francisco 2008, "Let's quit arguing about what UC is; let's spend our time focusing on what UC actually does."
UCStrategies.com defined UC from the outset in 2006 as:
“Communications integrated to optimize business processes.”
We continue to see this as a sound foundational definition. This integration of communications can occur across a wide spectrum, from:
Given this range of possibilities, two categories of the UC definition were defined in 2007-2008:
Read more about the Two Types here.
The definition includes "optimized" since the tools and techniques of UC enable transformative changes in an enterprise’s operations (business processes):
In both cases, the operations are significantly improved by changing how communications tools are used and by eliminating communication-related “hot spots” – those places where the operational activities are blocked, delayed, or complicated by communications issues.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?