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UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
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As awareness of Microsoft Lync continues to grow, so does its cloud of confusion. Lync solves the challenges of communications with some fairly unique approaches. The challenge lies within Microsoft’s commitment to a software driven approach – effectively the only major UC solution that is completely hands-off with hardware. That’s not really new for Microsoft – for decades the firm has created its software that was effectively useless without third-party hardware. It’s a well understood and proven model – servers, CALs, and client applications. However, Lync requires specific components best addressed by hardware.Just like Exchange and other enterprise applications, there are server components and desktop clients, but with Lync there is a need for middle parts. Critical parts that complete the Lync puzzle. Microsoft itself is agnostic about how these parts get addressed, and several options exist. But, few vendors have taken as comprehensive approach as AudioCodes.AudioCodes is primarily associated with its gateways – sort of. The company was an early pioneer in VoIP with gateways sold under the brands of major telecom players such as Avaya, Alcatel-Lucent, and Nortel. In 2009, the company began selling products under its own brand through its own global distribution network. Today, AudioCodes is the largest standalone media gateway vendor.VoIP gateways provide enhanced services for multiple platforms, not just Lync. The typical functions that AudioCodes and other gateway vendors offer include:
I don’t intend to belittle those services as they are important, yet they aren’t particularly complex. But that isn’t where AudioCodes stops with regards to Microsoft Lync deployments.
AudioCodes offers three additional capabilities that further demonstrates its commitment and alignment with Microsoft, they are:
None of these features are exclusive to AudioCodes. However, it’s interesting to see how the company is differentiating its products via a comprehensive approach to Lync. The company also offers professional services around Lync design and deployment. There is no doubt that other vendors will argue a best-of-breed approach with specific optimized solutions. However, AudioCodes (and its dealers) are nicely positioned around Lync and allow end-customers to consolidate their equipment and training investments into one versatile solution.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?