The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
A selection of white papers available on the site from analysts and select vendors.
SBCs for Increased Enterprise Voice Security and Resiliency
While SIP interoperability will remain an issue for the foreseeable future, the solutions discussed in this paper are designed to effectively mitigate those issues and deliver on the promise of any-media, any-device communications. Network operators simply need to look for SIP products that reflect the reality of SIP interoperability and provide flexible, reliable methods for SIP translation between networks and network devices.
The industry-wide acceptance of SIP has laid the foundation for blended voice/data/video networks at a physical level, but a new SIP session management layer is required to tie these elements together at an experiential level. Going forward, holistic SIP session management will be the key to generating sustainable subscriber revenue in a Cloud-based economy, retaining customers and capitalizing on Unified Communications.
This whitepaper examines how the Sonus Harmony architecture supports SIP application service delivery and session management. In particular, we’ll focus on the value that Sonus Session Manager brings in helping enterprises deploy new applications across both legacy and new network technologies. The paper will also look at how the Sonus architecture allows enterprises to evolve their networks cost-effectively in support of a sound business growth strategy.
To improve communications both inside and outside of the office, leading-edge companies are turning to Unified Communications (UC). UC lets workers connect to all the different devices, applications, and other communications systems they use while making communications richer, easier, and more intuitive.
SMBs need to carefully evaluate the solution that best meets their needs based on their business requirements and what they’re trying to accomplish. The key is to find a solution that is simple, reliable, and cost-effective.
This whitepaper will present the best-practice processes, test methods and quality metrics organizations can use to more easily transition to new IP technologies and enhance their business processes.
"First call reolutions is the key to dramatically improving customer services while driving operational costs down."
What sets Lync apart is how it integrates its tools together and with other Microsoft solutions. The user experience centers around the Lync 2010 client which offers four intuitive tabs; Contacts, Conversations, Activity Feeds, and Phone. Each tab provides presence and communications information with different perspectives. The Lync 2010 solution offers numerous significant upgrades to OCS R2. Potentially the biggest being the design and architectural improvement for branch office connectivity via the new Survivable Branch Appliance (SBA).
This paper examines the four stages of return companies can see from their UC investments: Lower communications costs are followed by lower operational costs, then better productivity, and finally a true competitive advantage. By deploying a cost-effective, open solution that’s fast to deploy and easy to use and manage, companies can move along the hierarchy, so that they quickly experience the highest-value return.
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising.
This paper provides new insights to help you weigh the option of using remote agents, discusses best practices, and takes a look at new agent capabilities that are impacting the remote agent model. In addition, it includes detailed case studies of companies that have successfully deployed remote agents.
Microsoft Office Communications Server 2007 delivers new functionality that can improve how your business or government enterprise operates. These improvements have the potential for a very attractive return on investment (ROI). This paper outlines the major areas where the Office Communications Server 2007 produces substantial ROI.
This white paper defines high-definition (HD) and how it relates to the video conferencing industry today.
A guide to selecting the right conferencing solution for different room environments
Security, coverage, capacity and QoS considerations for ensuring excellent voice quality with enterpriseWi-Fi networks
Distributed video is a solution and an architecture that combines the quality of room-based telepresence and the usability (ease of use) of simplified desktop video.
Unified Communications, or UC, is a relatively new technology solution category with a lot of different definitions. This research summary describes several categories of latent cost that are unnecessarily borne by businesses of every industry and size each year.
Hosted vs. Managed Hosted vs managed David Yedwab David Yedwab August 29, 2007
This paper defines in detail Microsoft's strategy and approach to an enterprise's integration of its telephony systems with Office Communications Server 2007. Progressively more detailed levels of technical information are included to provide readers in various disciplines an understanding of the integration that we are striving to achieve.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?