During the last 30 years, dramatic advances in technology—the development of the minicomputer; the rise of the personal computer; the emergence of the Internet—have revolutionized the way information is created, stored, shared, and used. These changes have transformed the world in fundamental and exciting ways. Today at work, we communicate and collaborate instantly with colleagues, customers, and partners around the world. Global supply chains speed the flow of products from factory floor to store shelf. Productivity is higher than it’s ever been. Sellers have access to markets that were once beyond reach. The amount of information companies collect about customers, competitors, and markets is unprecedented.
Posted by Microsoft, on April 09, 2008
This report assesses the opportunities available for enterprises to improve customer satisfaction through unified communications (UC). Many companies are currently deploying UC capabilities, such as presence, voice integration, and collaboration in an effort to increase employee productivity. And, contact centers are already leveraging enterprise workers as knowledge agents. The UC concept can be extended to encompass contact centers and customer-facing support functions across the enterprise to enhance communications between organizations and their customers.
Posted by Aspect Software, on March 28, 2008
One of the most exciting developments to come about from the new generation of wireless communications technologies is the idea of fixed-mobile convergence. Fixed mobile convergence or FMC describes the ability to integrate cellular and private network services allowing calls to be transparently handed off between them. While FMC is often portrayed as a mechanism to hand off calls between WiFi-based wireless LANs and cellular services, in reality the "fixed" element in FMC can be any private network, wired or wireless.
Posted by Michael Finneran, on March 23, 2008
The purpose of white paper is to provide the Business Decision Maker (BDM) with a non‐technical understanding of those factors that are critical to the successful performance of a Unified Communications (UC) solution with a focus on the voice application. Voice is the most widely implemented UC application to date.
Posted by Jim Burton, on March 19, 2008
The term “Fixed Mobile Convergence” is an umbrella for so many different things that it has become almost meaningless when used without elaboration. Here’s how it started out, in the 2004 press release announcing the formation of the FMCA:
Posted by Michael Stanford, on March 18, 2008
Unified Communications (UC) technologies such as conferencing and collaboration have been providing significant benefits including enhanced productivity to large enterprises for several years, but the mid-market – those companies with between 100 and 1000 employees – are just now embracing these technologies for competitive advantage. The mid-market faces unique challenges
Posted by Blair Pleasant, on March 13, 2008
Today’s tech-savvy students are accustomed to being hyperconnected;they expect to have access to information anywhere, anytime, on any device, and in any format. As a result, they want admission to the colleges and universities that offer not only top-notch academics, but also the most modern communications technologies. In this competitive recruitment environment, providing students with advanced communications is crucial to enrolling, retaining and engaging the best of them. It means implementing wired and wireless connectivity and
around-the-clock learning and service opportunities, and equipping a mobile, distributed faculty and staff that can
collaborate with ease while reaching the right resources at the right time—regardless of location.
Posted by Nortel, on January 30, 2008
Speed to response, speed to decision,speed to transaction, speed to X — this is what will make or break enterprises in the 21st century. In this hyperconnected,global business environment,speed will be the determining factor in which companies best succeed in the coming years. Along with speed to X is first contact resolution (FCR) — ensuring that your customers reach the right person and get the information and service they need the first time they contact you — by telephone, email, web chat or IM. Whether it’s to drive customer service levels and build loyalty, or to enhance collaboration within the enterprise, speed to X puts you ahead of competition and in the market sooner.
Posted by Nortel, on January 17, 2008
Unified Communications, or UC, is a relatively new technology solution category with a lot of different definitions. This research summary describes several categories of latent cost that are unnecessarily borne by businesses of every industry and size each year.
Posted by Siemens Communications, on October 05, 2007
Hosted vs. Managed Hosted vs managed David Yedwab David Yedwab August 29, 2007
Posted by David Yedwab, on August 29, 2007