White Papers

A selection of white papers available on the site from analysts and select vendors.



123Next »
Five Ways for SMBs to Succeed Using New Communications Technologies UCStrategies.com

Five Ways for SMBs to Succeed Using New Communications Technologies

By Plantronics September 8, 2011

To improve communications both inside and outside of the office, leading-edge companies are turning to Unified Communications (UC). UC lets workers connect to all the different devices, applications, and other communications systems they use while making communications richer, easier, and more intuitive.

Read More »


Related UC Vendors: Plantronics
Five Ways for SMBs to Succeed Using Unified Communications UCStrategies.com

Five Ways for SMBs to Succeed Using Unified Communications

By Plantronics August 1, 2011

SMBs need to carefully evaluate the solution that best meets their needs based on their business requirements and what they’re trying to accomplish. The key is to find a solution that is simple, reliable, and cost-effective.

Read More »


Related UC Vendors: Plantronics
Unified Communications: Assuring the Path to Optimized Business Processes UCStrategies.com

Unified Communications: Assuring the Path to Optimized Business Processes

By Empirix April 28, 2011

This whitepaper will present the best-practice processes, test methods and quality metrics organizations can use to more easily transition to new IP technologies and enhance their business processes.

Read More »


Related UC Vendors: Empirix
Reaching Inward to Improve Customer Service UCStrategies.com

Reaching Inward to Improve Customer Service

By Aastra April 13, 2011

"First call reolutions is the key to dramatically improving customer services while driving operational costs down."

Read More »


Related UC Vendors: Aastra
Lync 2010 and the SBA White Paper UCStrategies.com

Lync 2010 and the SBA White Paper

By Dave Michels April 6, 2011

What sets Lync apart is how it integrates its tools together and with other Microsoft solutions. The user experience centers around the Lync 2010 client which offers four intuitive tabs; Contacts, Conversations, Activity Feeds, and Phone. Each tab provides presence and communications information with different perspectives. The Lync 2010 solution offers numerous significant upgrades to OCS R2. Potentially the biggest being the design and architectural improvement for branch office connectivity via the new Survivable Branch Appliance (SBA).

Read More »


Related UC Vendors: AudioCodes, Dialogic, HP, Microsoft, NET
A Microsoft Qualified Solution for Lync Survivability at the Branch Office UCStrategies.com

A Microsoft Qualified Solution for Lync Survivability at the Branch Office

By Michael F. Finneran February 23, 2011

The Unified Exchange (UX) 2000 Survivable Branch Appliance is the first in a new line of multifunction mediation platforms for real time communications from NET, one of the pioneers in Microsoft UC networking. Designed and qualified to work with Microsoft’s® LyncTM solution, the UX2000 is a modular communications appliance that can extend those UC capabilities reliably and securely across the enterprise.

Read More »


Related UC Vendors: NET
Finding the Value in Unified Communications - Understanding the Hierarchy of Return UCStrategies.com

Finding the Value in Unified Communications - Understanding the Hierarchy of Return

By Siemens December 8, 2010

This paper examines the four stages of return companies can see from their UC investments: Lower communications costs are followed by lower operational costs, then better productivity, and finally a true competitive advantage. By deploying a cost-effective, open solution that’s fast to deploy and easy to use and manage, companies can move along the hierarchy, so that they quickly experience the highest-value return.

Read More »


Related UC Vendors: Siemens Enterprise Communications
The True Cost of Legacy Voice Mail UCStrategies.com

The True Cost of Legacy Voice Mail

By Blair Pleasant October 26, 2010

In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. 

Read More »


Related UC Vendors: Microsoft
Success with Remote Agents – Is Not so Remote UCStrategies.com

Success with Remote Agents – Is Not so Remote

By Blair Pleasant and Nancy Jamison October 5, 2010

This paper provides new insights to help you weigh the option of using remote agents, discusses best practices, and takes a look at new agent capabilities that are impacting the remote agent model. In addition, it includes detailed case studies of companies that have successfully deployed remote agents. 

Read More »


Related UC Vendors: Interactive Intelligence
UC Solutions End Users Can Make or Break Success UCStrategies.com

UC Solutions End Users Can Make or Break Success

By Pam Avila July 14, 2010

There is little doubt about the proliferation of technology into every facet of human communication today. In the business world as well as our personal lives, communication has been dramatically changed forever by a broad range of new or more advanced technologies.

Read More »


Related UC Vendors: Plantronics
The Back Office: The Next Competitive Battlefield UCStrategies.com

The Back Office: The Next Competitive Battlefield

By Verint Systems May 5, 2010

This paper examines the growing and vital impact today’s back-office departments have on customer satisfaction and enterprise success.

Read More »


Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service UCStrategies.com

Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service

By Verint Systems March 5, 2010

When deployed as part of a workforce optimization (WFO) solution, analytics can extend the reach of WFO beyond the contact center, into other areas of the enterprise — including branch, remote, and back-office operations — to enhance the customer experience, drive down costs, and improve competitive advantage.

Read More »


Related UC Vendors: Verint
Acme Packet Session Border Controllers in the Contact Center UCStrategies.com

Acme Packet Session Border Controllers in the Contact Center

By Acme Packet January 14, 2010

Session border controllers (SBCs) are being deployed by contact centers to enable the delivery of secure, high-quality, real-time interactive communications, including VoIP and UC. Similarly, service providers are using SBCs in their new offerings for their hosted and outsourced contact center solutions.

Read More »


Acme Packet Session Border Controllers in the Enterprise UCStrategies.com

Acme Packet Session Border Controllers in the Enterprise

By Acme Packet January 12, 2010

Large enterprises have been expanding their deployments of IP telephony (IPT) for several years now. Planning has already begun to extend the benefits of interactive communications over IP beyond voice services to include real-time presence-based voice, videoconferencing, chat/instant messaging, multimedia collaboration, telepresence, and more. 

Read More »


Accelerating Your Workflow with Unified Conferencing UCStrategies.com

Accelerating Your Workflow with Unified Conferencing

By Marty Parker December 16, 2009

White Paper on the value and applications for unified conferencing as a UC application.

Read More »


Benefits of Using a Demarcation Device When Integrating Legacy Voice, SIP Trunks and Microsoft OCS R2 UCStrategies.com

Benefits of Using a Demarcation Device When Integrating Legacy Voice, SIP Trunks and Microsoft OCS R2

By NET September 9, 2009

The term “trunking” has been used in the telecom industry for a very long time. The term “SIP Trunking” is a VoIP-related term with Session Initiation Protocol (SIP) being used for initiating and tearing down calls. The SIP Trunking market has seen growing interest over the past two years and has now come into the mainstream

Read More »


Related UC Vendors: NET
The US Market for Fixed Mobile Convergence and Mobile Unified Communications UCStrategies.com

The US Market for Fixed Mobile Convergence and Mobile Unified Communications

By Michael F. Finneran April 30, 2009

The enterprise telecommunicationsmarket is in the midst of a fundamental restructuring in terms of technology,applications, and market participants. The technology shift has come about fromthe migration to IP based solutions for voice and video in combination with themerger of previously

Read More »


Orange Business Services releases Why More is Less white paper UCStrategies.com

Orange Business Services releases Why More is Less white paper

By Orange Business Services March 23, 2009

What is the biggest bottleneck in your business? What is the greatest time cost for your company’s employees? If asked, probably few people would say “the network,” but we’re willing to bet that it is in the

Read More »


Unified Communications ROI for Microsoft Office Communication Server 2007 Summary UCStrategies.com

Unified Communications ROI for Microsoft Office Communication Server 2007 Summary

By Microsoft December 19, 2008

Microsoft Office Communications Server 2007 delivers new functionality that can improve how your business or government enterprise operates. These improvements have the potential for a very attractive return on investment (ROI). This paper outlines the major areas where the Office Communications Server 2007 produces substantial ROI.

Read More »


High-Definition: The Evolution of Video Conferencing UCStrategies.com

High-Definition: The Evolution of Video Conferencing

By Polycom December 15, 2008

This white paper defines high-definition (HD) and how it relates to the video conferencing industry today.

Read More »



123Next »
UC Summit 2012 UC Alerts
UC Blogs
UC Solutions RSS Feeds