White Papers

White Papers

A selection of white papers available on the site from analysts and select vendors.



Open Visual Communications Consortium

By OVCC January 22, 2014

This paper describes the OVCC organization, its purpose, and how it is addressing the B2B communications challenges and enabling businesses to open the door to faster decision-making, easier, more productive collaboration with partners and customers, streamlined supply chain management, and game-changing applications in education, healthcare, government and business.

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How do you manage your video facilities?

By Dimension Data January 16, 2014

The field of unified communications and collaboration (UC&C) covers an enormous span of technologies. These require some level of specialisation in their deployment, and, particularly, in the way they’re configured and run, in order to deliver what the organisation needs from them.

Video is the latest case in point. No longer a mysterious novelty used only by the technological elite, video is gaining round as the most wanted communication tool in the enterprise. With this rise in popularity comes visibility. Executives, IT, vendors and lients expect enhanced communications, including video capability. Executives are watching closely to uncover the return on investment; IT eams are wondering how they’re going to support it; while employees are asking for more and more options.

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Related UC Vendors: Dimension Data

Putting the YOU in Unified Communications

By Dimension Data January 16, 2014

Today, we have more tools for communicating and collaborating than we have ever had before but we need to learn to use them properly. To the  raditional face to face meeting and telephone call, we have added tools such as e-mail, instant messaging, text messaging, audio conferencing, document management, desktop sharing and videoconferencing, to name a few. The challenge now is to ensure that these tools are properly exploited to deliver the best possible outcomes for the organisation. 

 

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Related UC Vendors: Dimension Data

Who Should Win the Collaboration Tug of War

By Dimension Data January 16, 2014

When we think of collaboration in an organisation, it’s not a term we immediately associate with technology. Collaboration is about the sharing of information and ideas among the right people within their various roles. It’s a human process, with the potential of being enhanced by technology. From this perspective, it’s no wonder that control over which technology to use for these purposes has gradually slipped from the grip of the organisation, and become a more user-centric choice. Yet, Neville Cousins – Group Technology Director at Dimension Data – believes the time is ripe for IT organisations to take on a more proactive decision-making role again, a shift necessitated by the current climate of consolidation and rationalisation in the broader industry.

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Related UC Vendors: Dimension Data

A New Approach to Business Process Automation White Paper

By Interactive Intelligence October 31, 2013

Learn why Communications-Based Process Automation is different in this white paper, by Don Brown, CEO, Interactive Intelligence.

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A Hybrid Approach to Cloud Communications White Paper

By Interactive Intelligence October 31, 2013

Combine the best of cloud services and on-premises infrastructure, by Don Brown, CEO, Interactive Intelligence.

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HP Converged Systems RA for Microsoft Lync Server 2013 Mid Market (2500 User) - White Paper

By HP August 28, 2013

This project presents a starting point for the customer wishing to deploy Lync Server 2013 and provides the outcome of functional and performance testing. The functional testing ensures that the components are able to work together as envisioned and the performance testing ensures that the solution is capable of supporting 2500 users with the desired features. Using this reference architecture as a guide, a customer can accelerate their design and implementation for Lync Server 2013 as part of an overall Microsoft UC strategy.

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Related UC Vendors: HP

Enabling Resilient, Secure and High Availability Voice Services in Microsoft Lync Deployments

By Sonus May 16, 2013

SBCs for Increased Enterprise Voice Security and Resiliency

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Related UC Vendors: Sonus

SIP-to-SIP: The Interop Dilemma (and How You Can Fix It)

By Sonus May 16, 2013

While SIP interoperability will remain an issue for the foreseeable future, the solutions discussed in this paper are designed to effectively mitigate those issues and deliver on the promise of any-media, any-device communications. Network operators simply need to look for SIP products that reflect the reality of SIP interoperability and provide flexible, reliable methods for SIP translation between networks and network devices.

 

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Related UC Vendors: Sonus

Unlocking SIP's True Potential With Session Management

By Sonus May 16, 2013

The industry-wide acceptance of SIP has laid the foundation for blended voice/data/video networks at a physical level, but a new SIP session management layer is required to tie these elements together at an experiential level. Going forward, holistic SIP session management will be the key to generating sustainable subscriber revenue in a Cloud-based economy, retaining customers and capitalizing on Unified Communications.

 

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Related UC Vendors: Sonus

Sonus Session Manager - Bringing Enterprise Networks into the Multimedia Future

By Sonus November 7, 2012

This whitepaper examines how the Sonus Harmony architecture supports SIP application service delivery and session management. In particular, we’ll focus on the value that Sonus Session Manager brings in helping enterprises deploy new applications across both legacy and new network technologies. The paper will also look at how the Sonus architecture allows enterprises to evolve their networks cost-effectively in support of a sound business growth strategy.

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Related UC Vendors: Sonus

Five Ways for SMBs to Succeed Using New Communications Technologies

By Plantronics September 8, 2011

To improve communications both inside and outside of the office, leading-edge companies are turning to Unified Communications (UC). UC lets workers connect to all the different devices, applications, and other communications systems they use while making communications richer, easier, and more intuitive.

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Related UC Vendors: Plantronics

Five Ways for SMBs to Succeed Using Unified Communications

By Plantronics August 1, 2011

SMBs need to carefully evaluate the solution that best meets their needs based on their business requirements and what they’re trying to accomplish. The key is to find a solution that is simple, reliable, and cost-effective.

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Related UC Vendors: Plantronics

Reaching Inward to Improve Customer Service

By Aastra April 13, 2011

"First call reolutions is the key to dramatically improving customer services while driving operational costs down."

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Related UC Vendors: Aastra

Lync 2010 and the SBA White Paper

By Dave Michels April 6, 2011

What sets Lync apart is how it integrates its tools together and with other Microsoft solutions. The user experience centers around the Lync 2010 client which offers four intuitive tabs; Contacts, Conversations, Activity Feeds, and Phone. Each tab provides presence and communications information with different perspectives. The Lync 2010 solution offers numerous significant upgrades to OCS R2. Potentially the biggest being the design and architectural improvement for branch office connectivity via the new Survivable Branch Appliance (SBA).

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Related UC Vendors: AudioCodes, Dialogic, HP, Microsoft, Sonus

The True Cost of Legacy Voice Mail

By Blair Pleasant October 26, 2010

In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. 

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Related UC Vendors: Microsoft

Success with Remote Agents – Is Not so Remote

This paper provides new insights to help you weigh the option of using remote agents, discusses best practices, and takes a look at new agent capabilities that are impacting the remote agent model. In addition, it includes detailed case studies of companies that have successfully deployed remote agents. 

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Related UC Vendors: Interactive Intelligence

Unified Communications ROI for Microsoft Office Communication Server 2007 Summary

By Microsoft December 19, 2008

Microsoft Office Communications Server 2007 delivers new functionality that can improve how your business or government enterprise operates. These improvements have the potential for a very attractive return on investment (ROI). This paper outlines the major areas where the Office Communications Server 2007 produces substantial ROI.

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High-Definition: The Evolution of Video Conferencing

By Polycom December 15, 2008

This white paper defines high-definition (HD) and how it relates to the video conferencing industry today.

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Navigating a New Generation of Conference Phone Solutions

By Polycom December 14, 2008

A guide to selecting the right conferencing solution for different room environments

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