White Papers - Page 3

White Papers

A selection of white papers available on the site from analysts and select vendors.



Repartee for Windows

By Active Voice July 26, 2007

The purpose of this white paper is to discuss the e-mail integration capabilities of the Repartee for Windows®unified communications system. The reasons for using these e-mail integration features include integrating to Microsoft Exchange, Lotus Notes, Novell GroupWise, and other e-mail systems via SMTP (Simple Mail Transfer Protocol) to download voice and fax messages into the e-mail inbox.

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Rich Presence - A New User Communications Experience

By Alcatel July 26, 2007

Implementing rich presence in the enterprise infrastructure enables people to improve their communication experience by using these two devices in a coherent manner, with fluid interactions between both.

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Unified Communications and Collaboration for the Banking Industry

By Microsoft July 26, 2007

In today’s financial services environment, strategic business needs drive IT requirements. IT departments are constantly being asked to deliver more to increase business capability—while at the same time, spending less money and using fewer resources to do it. 

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Extend the Value of IBM Lotus Applications with Avaya Unified Communications

By Avaya July 19, 2007

Avaya and IBM have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises. Integrating the powerful communications applications from Avaya with market-leading IBM Lotus software for business applications, results in unity of communications. This unity removes the barriers of time, geography, isolated applications, messaging formats, communication modes, and choice of device. Information and communications are then liberated from virtually any access limitation. The mantra of anytime-and-anywhere communications is now being united with any way.

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The Path to Intelligent Communications

By Avaya July 19, 2007

Service Oriented Communications and SIP in the Contact Center and across the Enterprise The Path to Intelligent Communications Avaya Avaya July 19, 2007

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The benefits of using SIP in customer service

By Nortel July 19, 2007

SIP is all about going from a connection mindset to one of rich communication where every touch point with customers becomes an opportunity for dynamic information exchange. SIP opens a new universe of possibilities to build stronger customer relationships in more powerful ways. It’s like going from four-color to 3-D and beyond. As a result, SIP is dramatically transforming the whole approach of how you measure the proficiency of your contact center.

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SIP: Enabling real-time communications effectiveness for today's virtual world

By Nortel July 19, 2007

SIP offers the optimal means of creating real-time integrated communications. This high-level architectural paper provides an overview of the distributed SIP networking architecture, how this architecture works into desktop and business applications and how Nortel’s Architecture for the Converged Enterprise (ACE) leverages SIP to provide leading-edge collaborative capabilities.

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Beyond Converged Networks: Driving User Productivity Through Unified Communications and collaboration

By IBM July 19, 2007

Unified Communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries.

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Mobility Solutions Extend Cisco Unified Communications

By Cisco-Logo July 18, 2007

Organizations worldwide have reworked their business processes to take advantage of such powerful new technologies as the internet, IP communications, and mobility. But with an explosion of ways to reach fellow employees -- mobile phone, e-mail, instant messaging, and voice mail -- too often employees still cannot r

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Event Driven Architecture in the Responsive Enterprise

By Avaya-Logo July 18, 2007

 To be competitive in today's real-time world requires greater business agility than ever before. Organizations and their people are working faster, and have to respond ever more quickly and effectively to real-time business events. Event Driven Architecture in the Responsive Enterprise Avaya-Logo

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Cisco and Microsoft Collaboration in Unified Communications

By Cisco-Logo July 18, 2007

Cisco and Microsoft have established a track record on collaborating on their respective products and technologies to provide customers with innovative business solutions. Today, the two companies are working together to help customers design unified communications solutions that closely align with their productivi

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VoIP Client Benchmarking Report

By Microsoft March 14, 2007

Psytechnics have evaluated the speech quality performance of Microsoft’s Office Communicator 2007 client using prototype USB handsets and Cisco 7961 IP phones with version 5.0 of the Cisco Call Manager. This document reports work conducted by Psytechnics on behalf of Microsoft.

 

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3 Paths from Graves of Legacy Voicemail Systems

By Marty Parker March 14, 2007

RIP Octel Voicemail Systems, 1984-2011

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Simplify IP Telephony with System i

By IBM February 5, 2007

With the System i platform, IBM collaboration software, and solutions from 3Com® — a leading supplier of secure, converged voice and data networking -- you have flexible options to help you increase productivity, lower costs and streamline operations through collaboration.

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BEA WebLogic Communications Platform and IP Multimedia Subsystem (IMS)

By BEA Systems January 20, 2007

As widespread deployment of the IP Multimedia Subsystem (IMS) begins to solve the fundamental challenge of connectivity across network domains and lays the groundwork for value added services, application and service infrastructure will face new challenges. 

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MS Exchange Server 2007 - UM whitepaper July 2006

By Microsoft January 17, 2007

Communications and collaboration are critical elements of business success. Companies that are able to successfully integrate communication and collaboration processes in their business workflows can lower expenses, increase efficiency, and realize the value of information assets they already have. 

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Unified Communications Meets VoIP - A Marriage Made In Heaven

By AVST January 17, 2007

If you're not ready to take the plunge to IP technology, don't worry — you can implement a UC system today on a legacy TDM system, benefit from the UC applications immediately, and still reap the additional benefits when you migrate to an IP network.

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The Communication Information Productivity Revolution

By Jim Burton January 17, 2007

Voice, data, video and wireless technologies and services are now starting to converge. This convergence is starting a revolution – the communication/information productivity revolution. It is a revolution that will deliver new products and services and change the way in which we communicate and collaborate. 

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E911 and Emergency Services

By Sphere Communications January 17, 2007

In today’s world, public safety and emergency preparedness are critical issues that no organization can afford to take for granted.

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