Avaya Optimizes Cloud Offerings

Avaya Optimizes Cloud Offerings

By Robbie Pleasant July 28, 2014 2 Comments
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Avaya Optimizes Cloud Offerings by Robbie Pleasant

Avaya is continuing to strongly push towards cloud migration, with the first of many moves to optimize its solutions and Collaboration as a Service (CaaS) delivery processes through the Avaya Collaboration Cloud. By re-engineering and optimizing its solutions and processes, the company aims to expand the scale and reach of its cloud-based applications, thus meeting the demand from large and mid-sized enterprises.

The communications infrastructure has proven difficult to fully adopt cloud-based solutions, due to concerns over security, privacy, and reliability. However, it is essential that communications solutions and delivery models can support a mobile and flexible workforce, which Avaya intends to do with the Avaya Collaboration Cloud.

The company has been continuing to focus growth on the Collaborative Cloud, and is attempting to reduce resource requirements and provide faster provisioning with greater simplification. The Avaya Private Cloud Services addresses the aforementioned security and privacy concerns, and reduces the complexity of bringing together multiple applications and infrastructure components in order to move them to the cloud. It also allows Cloud Service Providers (CSPs) to provide their customers with the features of CaaS through a pay-as-you-use monthly pricing model from Avaya.

“Avaya, like all the old premise-based telephony vendors, is moving quickly to get on board with UC-enabled business communications,” says Art Rosenberg, UC Expert at UCStrategies. “Although they may emphasize collaboration, they really are targeting all forms of business interactions that must now include UC, mobility, WebRTC, and CEBP. What is key for Avaya is that they have a very large customer base that is looking (and waiting) for a cost-efficient and simple migration path from their legacy technologies to the new world of SoMoClo. (Social, Mobile, Cloud).”

Art adds: “What Avaya has done to move forward as quickly as possible, is to bring on board a new marketing team that can break Avaya out of its old premise-based telephony mold and help simplify the migration of its existing customers to the inevitable future of Mobile UC. I was fortunate to attend an analyst call introducing their new CMO and ask some hard questions. I got good answers, so I think they are definitely headed in the right direction for the future.”

Avaya has re-engineered many of its solutions and processes, so that CSPs can offer a range of flexible CaaS offers from Avaya. The company will also announce new CSPs in the coming weeks, to help get more customers communicating on the cloud through its solutions.

For more information, visit www.avaya.com.

 

2 Responses to "Avaya Optimizes Cloud Offerings" - Add Yours

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Christopher May 8/17/2014 11:05:26 PM

Maybe you could list the Q&A from the analyst session ...
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Art Rosenberg 8/21/2014 2:20:47 PM

Christopher,

Basically, I questioned them on their directions for using WebRTC in conjunction with cloud-based "mobile apps" that can exploit UC-enabled "click-for-assistance."

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