The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Avtex, an integrated, interaction solutions provider, has recently announced its acquisition of Reliant CCS, a contact center solutions provider.
With this acquisition, Avtex expands its reach into the southeast, and gains access to Reliant's portfolio of customer service-focused solutions. Furthermore, as Reliant CCS has begun expanding its offering to include Microsoft Lync based Unified Communications solutions, Avtex gains support for its recent inclusion into the Microsoft Premier Support for Lync Partner program.
"Avtex has always been committed to using technology to improving the client experience," says Orrin Broberg, UC Expert for UCStrategies. "Unified Communications and, specifically, the synergies between Lync and Interactive Intelligence provide a robust solution for call centers. This acquisition further demonstrates this commitment to their customers."
The deal was finalized on May 1st, 2012, although the terms have yet to be disclosed.
For more information, visit www.avtex.com.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?