The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Comcast Corporation has announced the Comcast Business VoiceEdge, a cloud-based voice and unified communications solution managed over Comcast's network. With Business VoiceEdge, there's no need for expensive on-site equipment, while high service quality and customer experience, HD voice service, and a full suite of UC features are provided at a single monthly cost.
Business VoiceEdge gives customers a solution with unlimited nationwide calling, HD audio, and advanced unified communications and mobility features, along with Polycom phones at no additional cost. Included in its features are voicemail-to-email features, a telephony toolbar, multi-location simplicity and commonality, and more.
"Comcast's announcement reflects the communications services movement into UC-enabled applications," says Arthur Rosenberg, UC Expert for UCStrategies. "In this case, Comcast is targeting the SMB market and current customers, who are less likely to be concerned with legacy telephone system investments and want to become both more flexible with location-independent voice call management and messaging, as well as less dependent on costly premise-based equipment and internal IT support staffing. The cloud-based Business VoiceEdge service even provides a key UC integration capability to contextually initiate a phone call with click-to-call. While the new service enables voicemail messages to be retrieved from an email mailbox, they don't (yet) convert those voice messages for more efficient retrieval as text messages."
Rosenberg adds, "Needless to say, the SMB market is huge and offers great opportunities to expand basic IP telephony services into other cloud-based business applications for both internal users as well as external customers and business partners. So as a simple but cost-efficient first step towards UC, this offering is similar to other network service provider offerings that open the door for any size organization to start a cost effective migration to all the potentials of UC-enabled business communications."
Business VoiceEdge is available now in Michigan. It will be made available nationwide near the end of 2012.
For more information, visit http://business.comcast.com.
All Content Copyright © 2013 UCStrategies.com. All rights reserved.
Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?