Enterprise PBX Spending Drops, UC Market Grows—Infonetics Says

Enterprise PBX Spending Drops, UC Market Grows—Infonetics Says

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Enterprise PBX Spending Drops, UC Market Grows—Infonetics Says by UCStrategies Staff

Infonetics Research releases new data showing that the global 1Q13 enterprise PBX market (TDM, hybrid, and pure PBXs) reached $1.8 billion, a decline of nine percent from the previous quarter and a drop of 10 percent year over year. The demand for unified communications (UC) licenses, on the other hand, rose quarter over quarter and year over year, with revenue climbing to 21 percent from 1Q12.

“In the first quarter of 2013, enterprise PBX spending dropped to its lowest point since mid-2009,” said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board. But conservative spending by businesses is exacerbating the problem in some regions, while demand is actually flat-to-up in North America and Asia, reflecting uneven economic recoveries.”

Asia Pacific, with its seven percent increase in PBX revenue, is described as a “lone bright spot” in 1Q13 by Infonetics.

Myers explained that the rising UC demand across all regions resulted from businesses looking for tools to enhance worker flexibility and productivity.

The market research firm Infonetics Research also says that vendors Cisco, Avaya, NEC, and Siemens were all fiercely competing in 1Q13 for new customers and trying to keep existing ones as enterprises move toward the adoption of IP and UC solutions. Meanwhile, LG Ericsson, Mitel, NEC, and ShoreTel posted year-over-year revenue gains in the first quarter of 2013. And with its robust UC presence, Microsoft reported gains in the enterprise telephony market.

Talking to FierceEnterpriseCommunications, Myers attributed Microsoft’s strong footing as a UC vendor to Lync, and before that to OCS. She said, “With the launch of Lync several years ago, Microsoft brought telephony into its platform. Microsoft is leveraging its position with Lync to win the telephony parts (e.g., PBX).”

The Infonetics Research quarterly enterprise telephony report offers both global and regional market size, vendor market share, analysis, predictions through 2017, as well as analysis for PBX systems, VoIP gateways, UC, and IP phones. (KOM) Link. Link. Link.


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