The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Interactive Intelligence has released an enhanced version of its Customer Interaction Center (CIC). CIC, an all-in-one IP communications software suite, has been improved to make deployment and management of the software easier and more cost-effective.
Included in the enhancements for CIC 4.0 are expanded web administration capabilities, site-specific administration of centralized infrastructures, and improved reporting for customer feedback management.
According to Art Rosenberg of UCStrategies, "Contact Center technology providers like Interactive Intelligence are moving to support distributed contact centers for medium and large organizations by exploiting centralized administration and operational management through cloud-based software applications. In doing so, they are addressing the need for simplified and cost-efficient management of contact center operations, regardless of where customer-facing staff are located or what forms of contact are used for customer interactions. This approach will reinforce ININ's 'all-in-one' contact center software technologies through more flexible and cost-effective Communications-as-a-Service (CaaS) options, rather than traditional, premise-based hardware systems."
Rosenberg adds, "This strategy will not only help centralize and virtualize contact center operations management, but will also help organizations gracefully migrate from the limitations of traditional call center functions to more flexible 'UC Contact Center' capabilities that will benefit the new world of mobile consumers, remote agents, and real-time access to subject matter experts that may be needed to resolve a customer issue. This announcement indicates that Interactive Intelligence is betting big on cloud-based contact center application services that integrate with distributed, legacy, premise-based systems. However, we have yet to see details of how Interactive Intelligence will support the self-service aspect of mobile apps that will change the way mobile consumers interact with the 'UC Contact Center' from legacy IVR telephone interfaces to multimodal smartphones."
CIC is available through Interactive Intelligence's reseller channel and direct sales.
For more information, visit www.inin.com.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?