Plantronics Releases MDA400 QD Series
Plantronics has announced the release of a new series of
audio processors for contact centers - the MDA400 QD series. This new advanced audio hub provides contact
center agents access to call functions across desk phones and computers, so
agents can transition between devices without interruption.
The MDA400 QD comes in two models – the MDA480 QD and MDA490
QD. Both models allow contact center managers to gain analytics and insight
from legacy desk phones, which Plantronics claims is an industry first.
The MDA480 provides a quick disconnect from Plantronics
EncorePro headsets along with access to data for usage, conversation, and
acoustic analysis. Similarly, the MDA490 offers those capabilities while
leveraging a connection to the digital versions of EncorePro headsets, adding
inventory tracking of specific headsets.
Additionally, Plantronics recently announced the Plantronics
Manager Pro 3.10, which adds a range of features to the Plantronics Manager Pro
suites. The new features include Open Data Access APIs, Bluetooth link Quality
Reporting, and analysis features for assets, usage, conversation quality, and
By adding the Plantronics Manager Pro software-as-a-service
solution, both models can enable call analytics from PCs and desk phones,
allowing workplace managers to make informed decisions. It extends the Asset
Analysis, Conversation Analysis, and Acoustic Analysis Suites from desk phones,
so users can improve the quality of agent conversations and review the history
of any acoustic events that may occur while using Plantronics products.
Users can use the Bluetooth Link Quality Report to identify
the user’s average call quality, based on the percentage of packet errors and
related data, to ensure call audio quality all around. The solution also helps
workplaces meet acoustic protection requirements, such as those set by the OSHA
Occupational Noise Exposure or EU Noise at Work directive.
The MDA 400 Series is available now, with the 480 costing
$169.95 and the 490 costing $179.95. For more information, visit