The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
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Siemens Enterprise Communications, in response to its growth in the small and medium-sized business market, has announced the full integration of its OpenScape Office Platform with VMware's ZIMBRA and Apple's Mac OS, as well as the inclusion of the Business Applications Launcher.
This enhancement provides the company's SMB users with deeper groupware integration, as well as integration into business applications. This is in response to a 75% increase in OpenScape Office sales, due in part to the growth in SMB business performance last year.
OpenScape integrates with the VMware Zimbra Collaboration Server, an enterprise-class email, calendar, and collaboration server that gives SMBs UC services built into their messaging platform for a single unified communications solution.
According to Blair Pleasant of UCStrategies, “Siemens conducted research into various groupware applications and determined that by integrating with Zimbra, its resellers could sell a solution for those customers that wanted a premise-based solution.” She added, “Resellers can sell a complete system with OpenScape Office and Zimbra. VMware cloud, providing a more complete collaboration offering.”
Another new capability give Apple Mac customers access to an enhanced user interface and Mac OS support, thanks to the improved OpenScape Office solution. OpenScape Office myPortal is now available for Windows and Mac users, as well as mobile devices of all kinds.
Also included in the OpenScape Office expanded features are Open Directory Service, Microsoft Office 365 support and OpenScape Office Application launcher. OpenScape Office Application Launcher is a client application that allows the launch of third-party business applications based on Caller Identification (CLI). For use in contact centers, it enables the ability to launch any application based on an incoming call, while providing more context around the caller. Administrators, resellers or end users can configure screen pops that presents data on the caller that can be retrieved from the central CRM database. This functionality is now included in the system and doesn't require additional software or hardware.
OpenScape Office is available through Siemens' channel partners now. For more information visit www.siemens-enterprise.com.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?