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Five Ways for SMBs to Succeed Using New Communications Technologies

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Five Ways for SMBs to Succeed Using Unified Communications

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UC Solutions End Users Can Make or Break Success

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The Back Office: The Next Competitive Battlefield

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Texas A&M University Plans for the Future with Clearspan®

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Beyond the Customer Satisfaction Horizon - Fostering Loyalty through Customer Service

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Acme Packet Session Border Controllers in the Contact Center

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Benefits of Using a Demarcation Device When Integrating Legacy Voice, SIP Trunks and Microsoft OCS R2

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Unified Communications: Assuring the Path to Optimized Business Processes

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Author Articles

Will UC be Subsumed by Social – A Follow Up

If you haven’t been following the dialogue between myself and fellow analyst/blogger, Melanie Turek, on nojitter.com, here’s a quick recap.

“Dual Persona” Mobile Clients Will Simplify UC BYOD Issues

 A big challenge that business organizations face is the fact that employees don’t want to carry two mobile devices, each with different form factors, operating systems, and user interfaces.

NEC Offers “Different UC Strokes for Different Folks” In Clinical Healthcare

While the headlines debate the politics of providing cost-efficient healthcare to all our citizens, the “rubber meets the road” when the patient is at the point of care in any healthcare institution or hospital. This is where the patient, patient information, and a variety of healthcare professionals must all interact effectively and communicate efficiently to provide time-sensitive healthcare to a patient.

NET Acquires SmartSIP – Simplifies Full Use of SIP Phones with OCS

Many enterprises find themselves in a difficult quandary, both technically and financially when they are considering deploying Microsoft’s OCS as a full UC solution, including telephony. The first quandary – is the price of phones – most users need and or

Advice for Nortel Enterprise Customers and the VARs Who Support Them

Nortel’s bankruptcy filing has broad impact across the infotainment industry.  Especially impacted are the many customers of Nortel’s Enterprise Division and, in turn, the VARs who provide and support those systems.  First, don’t panic   Even though

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