Laura Conner DiSciullo has 20 years in the telecommunications industry and contact center applications field.  Most recently, she is focused on how technology is used to deliver a customer experience resulting in greater satisfaction and customer life time value.

In her roles at Avaya, Ms. DiSciullo directed the creation of industry-leading innovations for customer service applications delivering modular software capabilities for sophisticated customer-specific contact management – integrating multiple communication media, self-service applications and business critical reporting.  Ms. DiSciullo is a 2006 recipient of both the Avaya Presidents Award and the Avaya Leadership Award.

At Lucent Technologies she led the team responsible for integrating the Internet into the traditional call center successfully delivering the industry’s first Internet Call Center.  This achievement earned Ms. DiSciullo a prestigious Bell Labs President’s Award for Innovation.  Prior to joining Lucent Technologies, Ms. DiSciullo worked for AT&T holding positions in sales and marketing, financial operations and business development.  Her last assignment with AT&T focused on professional services support and application development in the area of electronic commerce across various access media.

Ms. DiSciullo graduated Magna Cum Laude with a Bachelors of Arts in International Relations from Texas Christian University in Fort Worth, TX.  She earned a Masters of Business Administration in Economics and Public Policy from George Washington University in Washington, DC.