I am an independent consultant specializing in speech technologies, voice processing, contact centers and unified communications.
As an industry analyst I have written industry reports, white papers, and marketing collateral, and prepared competitive market analysis and market assessments. I provide a number of services to both vendor and end user clients including market research, strategic planning and custom consulting, which includes podcasts, market analysis, facilitation of partner relationships for vendors, and due diligence on start-up companies for venture capitalists. I have independently authored numerous white papers for vendors in the area of speech technologies and contact centers, including papers for SpeechWorks, Scansoft, Edify, Mitel, Witness Systems, Glenayre, Convergys, Webley, Intervoice, Locus Dialog, Vertical Networks and Onvisource. Additionally, I write articles for the general trade press, and author a regular column and other articles for Speech Technology Magazine.
I also work in collaboration with other analysts and consultants. For example, in 2000 I co-authored a multi-client study on Convergence along with the IN-Fusion Group. The second round of this study, now under the UC Strategies label, focuses on unified communications, in addition to IP convergence, and will be published in Q1’07. Additionally, I collaborated on a pilot study for the BioMarket project, completed in 2003, which surveyed the general public as to their awareness and acceptance of biometrics.
My twenty-six years of industry experience include five years as a Principal Analyst at Gartner Group/Dataquest, in the Voice Systems North America program of Dataquest’s Telecommunications group. While working at Dataquest, I was responsible for conducting market research and analysis of several markets, creating US and Worldwide market share and forecasts for the voice processing market, and working with clients on tactical and strategic planning. In addition I have spoken at many customer and industry events, both domestically and internationally. During my tenure at Gartner I authored numerous industry reports including:
• Call Center Expresso - 1997
• Voice Processing - A Global Market Look - 1998
• Unified, Universal Integrated Messaging - What's the Difference? - 1998
• Personal Telephony - Real Solutions at Affordable Prices - 1998
• State of the Industry - Voice Processing - 1998
• Speech Recognition in Telephony - An Industry Update - 1998
• Personal Telephony - The Virtual Assistant Market? - 1999
Prior to Dataquest, I spent 13 years at the former ROLM Corporation (now owned by Siemens), in marketing, product planning and competitive analysis. I worked on ROLM PBXs, the original CallPath CTI products, and was brand manager for all of ROLM’s OEM IVR products, including those from Syntellect, InterVoice and IBM.
I have a B.S. degree in linguistics from the University of California at Berkeley.