While the headlines debate the politics of providing cost-efficient healthcare to all our citizens, the “rubber meets the road” when the patient is at the point of care in any healthcare institution or hospital. This is where the patient, patient information, and a variety of healthcare professionals must all interact effectively and communicate efficiently to provide time-sensitive healthcare to a patient.
Many enterprises find themselves in a difficult quandary, both technically and financially when they are considering deploying Microsoft’s OCS as a full UC solution, including telephony. The first quandary – is the price of phones – most users need and or
Nortel’s bankruptcy filing has broad impact across the infotainment industry. Especially impacted are the many customers of Nortel’s Enterprise Division and, in turn, the VARs who provide and support those systems. First, don’t panic Even though
These are pretty exciting times as the core functions of communications (presence, directory, instant messaging, e-mail, social posting, blogs, wikis, voice, video, app sharing, conferencing, collaborative workspaces) are being overlaid with all these versions of communication dashboards known as UC clients.
At VoiceCon Orlando, I had a chance to chat with Joe Staples and Brad Herrington of Interactive Intelligence about the company’s focus on Communications Based Process Automation, or CBPA. Interactive Intelligence recognizes that in today’s economic environment,