The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Jason Andersson is President and Principal Analyst at Circle it consulting AB, a advisory and consulting service for organizations in need of communication strategies, contact center optimization or establishment, Unified Communication strategies and implementation as well as assignments in the areas such as product management and development roles focusing on innovation and time to market.
Jason has extensive knowledge of the contact center industry as both a manager of a contact center and responsible for Ericsson’s and subsequently Aastra Technologies global offering from 1997 to 2010. He has practical experience in implementing different business models used in the applications industry and have personally witnessed the change from premise based installations to hosted SAAS solutions. The newest challenges in contact centers include integrating social networks as well as implementing licensing models for SAAS and other models.
“For a number of years I have been responsible for the development of applications with in Unified Communications, including client strategies, Unified Messaging, Social and Employee networking, soft-phone development and Business Process Enabled Communications. Customer Relationship Management solutions where a holistic approach to the acquiring, delivery and support processes are strategically important have been other areas that I have focused on.”
Jason, a dual citizen of USA and Sweden, has a Masters of Business Administration (MBA) from Heriot-Watt University, Great Britain and live with his wife and four children in Nacka south-east of Stockholm, Sweden.
“I have extensive knowledge from the contact center industry and have held positions as IT-manager for call centers, supported sales of solutions, as well as developing and managing various types of solutions. I have worked within the telecom industry covering a vast array of areas such as Unified Communications, Enterprise CTI applications, contact centers, Mobile Commerce, MMS (Multimedia Messaging Solutions) and IMS (IP Multimedia Subsystems).”
In these roles he has been managing staff from 30 to 140 people within project management, product management and r&d groups. He has been involved in the customer care market with solutions for financial institutions, travel and transport industry, commerce and other segments of the industry for close to two decades.
He is an appreciated and inspiring speaker who has spoken at several expos and tradeshows in Europe, South America and the United States as well as written articles and books about customer care, e-commerce and Mobile Internet as well as trends in technology and strategic directions.
Between 2005 and 2007, he had three fiction books published in Sweden.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?