The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
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The VoIP/UC cloud is here, a.k.a. UCaaS, and will have a major influence on the Telecom industry as a transitional topology over the next 48-60 months. Drivers include, among others:
Siemens has stated that there are other drivers as well:
The cloud also offers:
All of the above statements are significant, and indicates that the cloud is a force that is not only disruptive, but also gaining momentum either with interest or deployment in 2012 and beyond. Our firm, for example, has just been retained to deploy an enterprise-wide private cloud-based UC solution for several thousand end points. The cloud is here.
There are many providers entering the cloud space, now including Siemens as a public (vs. private) cloud offering. Like the others, Siemens is in the early adopter stage of the acceptance cycle with industry defacto standards to be developed. Most providers are catering to the SMB space to start. Typically, the SMB market buys more on price than features/functionality, and thus is a good testbed for deployment in order to get the provider’s model “right” longer term. A typical cycle for any new product in the market is to first offer the solution to the SMB market, get the “kinks” out via lessons learned, and slowly grow the offer to the enterprise.
I recently spoke with Paul A McMillan, Director Cloud & Virtualization Portfolio Management for Siemens on their Cloud-based offering. Here are some of the highlights from that discussion:
Paul, in my opinion, is very aware of the dynamics taking place in the industry with new technologies and will look to introduce basic and advanced features and functionality in their cloud offering. I highly recommend to Siemens, as I would any other provider in the early offer stage, to get the product “right” prior to delivering to a full production environment – including reliability, technical offering, and user interface vantage points prior to a full domestic or global offering. As many enterprises have experienced with VoIP and UC , users do not want to be “guinea pigs” of VoIP and UC deployments (now in the cloud) and fixing software and hardware issues in their full-production environment. While many of these well known issues have subsided, a new model with dependencies on parties not part of the offer, including enterprise IT departments and carriers, all have to be accountable to deliver on the promise of quality and reliability in a fully converged voice/data/video environment. I think Siemens is up to and ready for the challenge for delivering a UCaaS offering to the enterprise. Siemens has answered the call from the enterprise community and marketplace for a UCaaS cloud-based offering.
To the enterprise user: I recommend taking a look at Siemens as one of your possible cloud solutions if you are considering UCaaS. Ensure your “homework” is done when considering a Siemens solution and ensure proper accountabilities, SLAs, financial models, delivery, and a quality experience for the enterprise. Start with a testbed and build on it.
To Siemens: this is a huge opportunity for you and the market is young. Ensure you deliver a model that is both reliable and robust to gain the acceptance and momentum to become a significant player in this exciting growth market segment.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?