The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
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Vast resources are being poured into delivering the message that Unified Communications is a Winner-Takes-All game. Unless you buy everything, including your next voice mail system from a giant firm like Massive Dynamics* (Fringe, Fox), you will miss out on accruing all of the all-knowing and all-seeing benefits that can only be delivered from the wizard behind the curtain. Let's dispel this nonsense up front. Ask yourself the following questions: How likely is it that the solution you are looking at will work with any of the powerful Web 2.0 emerging technologies like Facebook, Twitter or Linked In? Do the new “required” components work with anything else you already have? Do they work with your Avaya, NEC, Siemens or Nortel PBX's? The voice mail systems we work with don't work with a Facebook PBX because it doesn't exist, but work with everything else. How customer focused are these Massive Dynamics companies if their message to you and your senior management is to get rid of everything you have and start over with them? Whatever happened to evaluating each element of a solution and buying what you think is best of breed vs. vendor lock in? How future-proof is the Massive Dynamics product line anyway? We are at an inflection point of a technology curve, but it is not the one that you are hearing about from armies of heavily financed sales and marketing teams. It is the threshold of the integration of Web 2.0 technologies on communications. The early signs are already here. Skype delivers large volumes of business traffic and the use of their IM technology is wide spread. With more and more employees working remote, other Web 2.0 products will be increasingly used by remote workers. The movement towards the use of these technologies started with low cost communications like Skype and the instant messaging we saw our children using. The next step was a more active use of social networking like Facebook (those kids again!) and the grown-up version we technology users more frequently deploy, LinkedIn. Now it is Immersive Internet technologies like Second Life and the beginning of mini-blogger tools like Twitter (I still don't get that one). In the face of these rapid and radical changes, shouldn't you value flexibility to be prepared to adjust to a rapidly changing market or should you double down your bets on Massive Dynamics? * the fictional giant technology company featured on the popular TV show 'Fringe".
If you like this article and want read more articles by Neal Shact, go to the CommuniTech Services web site.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?