Consilium Software (Pte.) Ltd.
Consilium Software, established in 2007, is a cloud-based Unified Communications (UC) company which offers cloud and premise-based UC as a service (UCaaS). Based in Singapore, our products and services offers business work flow process for the Procurement, Provisioning, Monitoring, Support and Billing in a multi-vendor environment. Our Solution caters to the needs of business for unified communication and contact centre. We offer a complete solution for fully featured multivendor provisioning, a full orchestration solution with seamless third-party party integration, multi-vendor framework with unified reporting and analytics, CRM integration and social media integration. Consilium Software offers Cisco Advanced Services and Uni™ products for Cisco Unified Contact Centers and Genesys Contact Centre Solution. Consilium Software has complemented several Cisco Advanced UC partners in Asia with specialized professional services, consulting and training.
- Singapore-headquartered company with offices across Asia Pacific & North America
- Resources & capacity to execute global projects
- Experienced team with more than a decade of telecommunications experience in multiple Unified Communications (UC) & Contact Centre (CC) technologies
- Software development for custom applications, custom reporting and third party integration
- Advanced services for Cisco contact centre design, implementation & support
- Global Professional Services partner for Genesys and Alcatel-Lucent
- Consilium UniAgent™ CRM Connectors for BMC Remedy, BMC Service Desk Express, Salesforce.com (SFDC), CA UniCenter (Service Desk Manager), Siebel 8.1, Oracle Flexcube & Pivotal
- Consilium UniInsight™ Mobile Supervisor and UniMobile™ FloorView for CIUS - Cisco’s Android-based tablet for the enterprise
- Consilium UniInsight™ reporting and analytics for Cisco Unified Contact Centre
- Specialization in Genesys CTI, Inbound, Outbound, SIP, GVP & Speech Applications
- WFM & QM partnerships with IEX, Callabrio & eGain