Consilium Software

Consilium Software

Consilium Software, established in 2007, is a cloud-based Unified Communications (UC) company which offers cloud and premise-based UC as a service (UCaaS). Based in Singapore, our products and services offers business work flow process for the Procurement, Provisioning, Monitoring, Support and Billing in a multi-vendor environment. Our Solution caters to the needs of business for unified communication and contact centre. We offer a complete solution for fully featured multivendor provisioning, a full orchestration solution with seamless third-party party integration, multi-vendor framework with unified reporting and analytics, CRM integration and social media integration. Consilium Software offers Cisco Advanced Services and Uni™ products for Cisco Unified Contact Centers and Genesys Contact Centre Solution. Consilium Software has complemented several Cisco Advanced UC partners in Asia with specialized professional services, consulting and training.

Key Points

  • Singapore-headquartered company with offices across Asia Pacific & North America
  • Resources & capacity to execute global projects
  • Experienced team with more than a decade of telecommunications experience in multiple Unified Communications (UC) & Contact Centre (CC) technologies
  • Software development for custom applications, custom reporting and third party integration
  • Advanced services for Cisco contact centre design, implementation & support
  • Global Professional Services partner for Genesys and Alcatel-Lucent
  • Consilium UniAgent™ CRM Connectors for BMC Remedy, BMC Service Desk Express, Salesforce.com (SFDC), CA UniCenter (Service Desk Manager), Siebel 8.1, Oracle Flexcube & Pivotal
  • Consilium UniInsight™ Mobile Supervisor and UniMobile™ FloorView for CIUS - Cisco’s Android-based tablet for the enterprise
  • Consilium UniInsight™ reporting and analytics for Cisco Unified Contact Centre
  • Specialization in Genesys CTI, Inbound, Outbound, SIP, GVP & Speech Applications
  • WFM & QM partnerships with IEX, Callabrio & eGain
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