According to the 2011 Customer Experience Impact (CEI) Report by Harris Interactive, by improving the customer experience – even slightly – companies can see significant increases in revenue. This begs the question, if such revenue is so highly influenced by mere percentage point shifts in customer satisfaction scores, shouldn’t companies be doing every little thing they can to increase their chances of positively influencing that score?
If you haven’t been following the dialogue between myself and fellow analyst/blogger, Melanie Turek, on nojitter.com, here’s a quick recap.
A big challenge that business organizations face is the fact that employees don’t want to carry two mobile devices, each with different form factors, operating systems, and user interfaces.
While the headlines debate the politics of providing cost-efficient healthcare to all our citizens, the “rubber meets the road” when the patient is at the point of care in any healthcare institution or hospital. This is where the patient, patient information, and a variety of healthcare professionals must all interact effectively and communicate efficiently to provide time-sensitive healthcare to a patient.
Many enterprises find themselves in a difficult quandary, both technically and financially when they are considering deploying Microsoft’s OCS as a full UC solution, including telephony. The first quandary – is the price of phones – most users need and or