Executive Insights

Executive Insights

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Executive Insights podcasts feature leaders in the UC industry.



ESI: “We Make it Easy to Communicate”

By Jim Burton November 20, 2014

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by George Platt, CEO and President of ESI. The company started out 28 years ago as an OEM provider of voice messaging, and today develops business communications products targeted to businesses of all sizes.

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Related UC Vendors: Estech Systems, Inc. (ESI)

Next-gen WLAN and Hybrid SDN for Lync is NOW

By Jim Burton November 19, 2014

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

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Related UC Vendors: HP, Microsoft

Next-gen WLAN and Hybrid SDN for Lync is NOW

By Jim Burton November 11, 2014

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

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Tim Passios on Interactive's Customer Service Experience Study

By Jim Burton June 24, 2014

Jim Burton of UCStrategies caught up with Tim Passios, Vice President of Solutions Marketing at Interactive Intelligence, in this Executive Insights podcast. The topic is the recently completed Customer Service Experience Study (Wave II). The second annual international survey involved about 1,500 consumers, and 500 IT professionals and customer care leaders.

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Related UC Vendors: Interactive Intelligence

OVCC: Addressing Barriers to B2B Video Adoption

By Jim Burton May 19, 2014

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Christine Howley of Verizon, Marketing Committee chair of the Open Visual Communications Consortium (OVCC). Founded in October 2011, the OVCC’s mission is to enable an environment with simple, anywhere, anytime, any party video communications.

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Catching up with Joe Staples of Interactive Intelligence

By Jim Burton April 30, 2014

UCStrategies' Jim Burton is joined by Joe Staples, CMO of Interactive Intelligence, in this Executive Insights podcast. Discussion topics include the rise of the Interactive Intelligence brand, the Cloud and hosted provider services, how the company has connected with its customers, and its third party relationships.

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Related UC Vendors: Interactive Intelligence

Microsoft Lync for Mid and Small Markets: DataLink and Carmichael

By Jim Burton March 27, 2014

In this Executive Insights videocast, Jim Burton of UCStrategies is joined by Jens Madsen, Director of Professional Services, DataLink Networks, and Asim Faiz, Director, Strategy Operations, Carmichael International Services. 

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Related UC Vendors: HP, Microsoft

Microsoft Partners With Nectar on UC SDN

By Dave Michels March 24, 2014

In this Executive Insights videocast, Dave Michels of UCStrategies is joined by Pascal Menezes, Principal Program Manager Skype and Lync Strategic Relations Solutions (SRS) for Microsoft, and David Giangano, CEO of Nectar Services Corp. The topic is UC Software Defined Networking (SDN).

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Related UC Vendors: Microsoft

HP In Context Analytics

By Jim Burton March 6, 2014

In this Executive Insights videocast, Jim Burton of UCStrategies is joined by Kieran McCorry, Strategist, New Service Development, Enterprise Services CTO Office, Hewlett-Packard.

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Related UC Vendors: HP, Microsoft

UCI Forum: Unified Communications and SDN (UC SDN)

By Jim Burton February 28, 2014

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Pascal Menezes, Principal Program Manager Skype and Lync Strategic Relations Solutions (SRS) for Microsoft. The topic is the UCI Forum, and UC SDN (software defined networking). 

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Related UC Vendors: Microsoft

The Via Group: Why they Partnered with HP

By Jim Burton January 28, 2014

In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Kevin Carswell, President and CEO of The Via Group, to discuss their partnership with HP.

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Related UC Vendors: HP, Microsoft

HP, a Microsoft Lync Partner, Discusses Enterprise Mobility

By Jim Burton January 16, 2014

In this Executive Insights podcast, UCStrategies' Jim Burton and Michael Finneran are joined by Craig Partridge, Worldwide Strategist, HP Technologies Services Networking. They discuss the impact of the "random acts of mobility going on in most enterprises," and the programs HP has to address mobility issues, including their Mobility Transformation Experience Workshops.

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Related UC Vendors: HP, Microsoft

Interactive Intelligence Innovation in Cloud Contact Center Communications

By Jim Burton October 16, 2013

Joining Jim Burton in this UCStrategies Executive Insights podcast is Brad Herrington, Senior Manager of Solutions Marketing at Interactive Intelligence. Topics include how the company has adapted to changes in the contact center industry, the growth of the company's cloud business, and how it is serving the small contact center market.  

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Related UC Vendors: Interactive Intelligence

What’s New with Cloud Communications – Interactive Intelligence

By Jim Burton September 11, 2013

Jason Alley, Cloud Solutions Marketing Manager at Interactive Intelligence, joins Jim Burton of UCStrategies in this Executive Insights podcast for a conversation about what's new in the world of cloud at Interactive Intelligence, including financial results for the second quarter and first six months of 2013.

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Related UC Vendors: Interactive Intelligence

Brad Herrington on Interaction Mobilizer by Interactive Intelligence

By Jim Burton August 21, 2013

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Brad Herrington, Senior Solutions Marketing Manager at Interactive Intelligence. The topic is Interaction Mobilizer, enabling end user customers to build mobile applications for customer service. 

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Related UC Vendors: Interactive Intelligence

New Cloud-Based Contact Center Offering from Interactive Intelligence

By Jim Burton March 19, 2013

Jason Alley of Interactive Intelligence joins UCStrategies' Jim Burton for a discussion about their new cloud-based solution addressing contact centers from 10 to 50 agents, the Interactive Intelligence CaaS Small CenterSM.

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Related UC Vendors: Interactive Intelligence

Jason Alley on Interactive Intelligence Q3 Results and Cloud-based Contact Centers

By Jim Burton December 4, 2012

In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jason Alley of Interactive Intelligence. They discuss the company's Q3 financial results, and the impetus behind companies moving contact centers to the cloud.

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Related UC Vendors: Interactive Intelligence

Tim Passios on Integration with Microsoft Lync

By Jim Burton September 11, 2012

In this UCStrategies Executive Insights podcast, Tim Passios, Senior Director of Solutions Marketing at Interactive Intelligence, joins UCStrategies' Jim Burton in a discussion about Microsoft Lync.

 

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Related UC Vendors: Interactive Intelligence, Microsoft

UC Summit 2012 Keynote: Phil Edholm of UCStrategies

By Jim Burton August 15, 2012

UC Summit 2012 was held May 6-9 in La Jolla, CA. The keynote speaker on Tuesday morning was Phil Edholm of UCStrategies. The title of his presentation: "The Next Step in Video - How Personal Video Creates Big Value."

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UC Summit 2012 Keynote: Wayne Baines of Microsoft

By Jim Burton June 22, 2012

UC Summit 2012 was held May 6-9 in La Jolla, CA. The keynote speaker on Tuesday afternoon was Wayne Baines, Director, Lync Sales Enablement, Microsoft.

 

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Related UC Vendors: Microsoft

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