Guest Contributions

Guest Contributions

UCStrategies selectively accepts contributions from guest experts. Each expert's biographical information is contained within the post's footer. If you would like to contribute a UCStrategies guest post, please contact us at news at ucstrategies dot com. Only posts that are UC related (preferably with a channel angle), and free of a sales pitch will be considered. We do not include back-links to contributor's site within the post. Author information, including any ties to vendors, should be disclosed. 

For additional information, please read So, You Think You Are a UC Expert?



How to Use Digital Channels to Improve Ecommerce CX (Customer Experience)

Businesses need take advantage of the varied methods of communication available to them, because if they don’t, their competitors will. But there’s a fine line to tread between successfully utilizing social media and content, and badgering customers and prospects to the point of annoyance. Here’s an overview of how social media and digital platforms can help ecommerce brands improve customer experience — all in the spirit of dialogue and genuine interaction.

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Why Cloud UC is the Way Forward

Why opt for an unnecessary, expensive and out-dated over-sized PBX hardware solution when you can now set up your own Cloud PBX in a matter of minutes?

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Related UC Vendors: 3CX

Making WebRTC Work for Enterprise Communication and Collaboration

WebRTC has a reputation problem in enterprise communication and collaboration. WebRTC applications should incorporate everything we have learned about delivering high-quality and reliable voice and video in enterprise environments if they want to see adoption in the enterprise environment.

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Related UC Vendors: RingCentral

Does a Lack of Human Interaction Cost Businesses Money?

With the rise of the robots hitting full stride, it’s hardly surprising that two-thirds of Americans believe machines will take most jobs currently completed by human beings in the next 50 years. But in a world seeing rapid advances in artificial intelligence, what price should we put on human interaction? Here are some things businesses should keep in mind as they begin to adopt AI technologies.

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The Year of the Mobile Workplace

By AT&T May 1, 2017

The pace of business continues to accelerate, with flexibility and mobility quickly emerging as key themes in the collaboration space. While collaboration will continue to evolve in the years to come, 2017 is shaping up to be the year of the mobile workplace. Here’s why.

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Related UC Vendors: AT&T

The Future of Faxing: Moving Beyond the Cloud

By UCStrategies Guest Contributor April 21, 2017

We weren’t supposed to be sitting here in 2017 talking about fax. No matter that it’s Fax over IP, hosted fax, faxing in the cloud, mobile fax application or faxing from your email account. Most consumers and office workers don’t think that that’s great at all. It’s not that faxing shouldn’t be allowed to exist at all, though some people wouldn’t mind that either, it’s just that aren’t we over this by now? Fax is back because it never really left. Who could have predicted that?

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The Undiscovered Gold Mine of UC Data

By UCStrategies Guest Contributor April 10, 2017

We spend a lot of time figuring out how to make the most of the data within our CRM applications; why haven’t we done the same for our communications data? Part of the answer is that we haven’t had good and accessible tools to do so before now. But that’s changing as recent advancements in Big Data and AI are bringing us closer to being able to draw actionable insights from such data.

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Planning Your Move to the Cloud

As the shift from on-premise hardware to SaaS-based cloud offerings extends across all subsets of technology, more and more companies have begun to transition applications, workloads, and communication services to the cloud as a way to build competitive advantage, lower costs, improve customer service and enhance the customer experience.

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7 Key Integrations for UCaaS Success

By CallTower March 7, 2017

The transference from phone and email exclusive solutions to unified communications (UC) has empowered real-time communication with colleagues or customers from anywhere, at any time, generating an overall cultural change in the way communication is managed. Incorporating desktop and mobile, IP voice, instant messaging, presence, screen share and video conferencing have made tremendous marketplace impact. Today, it’s not a choice of when you are going to adopt a unified communications solution, it is a question of which UC solution works best for your business.

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Related UC Vendors: CallTower, Cisco, Microsoft

What’s on the Horizon for Business Communications?

By UCStrategies Guest Contributor February 7, 2017

Enterprise unified communications (UC) has come a long way in recent years. However, despite becoming a rather mature market overall, there are still exciting developments on the horizon. At 3CX, we are seeing several interesting trends which we expect to continue to drive the market forward in 2017 and beyond.

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Related UC Vendors: 3CX

Three Ingredients for a Successful UC Deployment

By UCStrategies Guest Contributor January 31, 2017

Employee adoption is essential to realizing ROI on any UC deployment. However, poor quality of experience for voice, video or collaboration apps can deter your employees from using the application and prevent your organization from realizing the full operational and financial benefits of your UC strategy. The key to UC success is being able to guarantee reliable and consistent performance for your users at all times. Here are three steps to ensure flawless performance of your UC applications.

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Related UC Vendors: Exinda

Connecting Geographies for a Global Business Presence in 2017

By RingCentral January 25, 2017

One primary challenge for multinational businesses is maintaining a connected and engaged ecosystem of both employees and external stakeholders, such as customers and partners. Collaboration, agility, transparency, innovation and productivity are highlighted as the key challenge areas facing global companies, according to data based on more than five million employees worldwide by global management consultancy Hay Group.

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Related UC Vendors: RingCentral

4 Reasons Your UC Strategy Needs a Network Assessment

By UCStrategies Guest Contributor January 18, 2017

Even when applications appear to be running smoothly a hiccup could be just around the corner. Getting ahead of those will not only save headaches, but also time and money – this requires a complete understanding of everything that is happening across the network. This is where a network assessment comes in handy. Here are four good reasons why you should consider getting one...

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Related UC Vendors: Exinda

Replacing Dollars with Sense - How to Cut Costs Without a Complete Overhaul

By UCStrategies Guest Contributor January 3, 2017

Most IT staff don’t have the time to chase down pesky and seemingly unimportant telecom expenses. There are bigger projects and expectations from management that translates to real productivity dollars. However, losing sight of telecom savings translates to real dollars, too. Here are a few tips for I’ve learned over the years so you can find some “low hanging fruit.”

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Make Money With Secure Faxing for your Medical and Legal Clients

By UCStrategies Guest Contributor November 22, 2016

The words “internet fax” or FoIP (Fax Over IP) can bring up frustrating memories for IT integrators (or snickers from the uninformed), so when quoting and installing UC systems, it’s often forgotten about or avoided. Though 100% (or close to) reliable online faxing has been around for the better part of this decade, new patents in the last two years have changed the way online faxes are transmitted, solving one of the last remaining issues that has prevented FoIP from eliminating analog faxing: Security.

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It’s Good to Talk

By UCStrategies Guest Contributor October 31, 2016

Almost 20 years ago, Simon Roncoroni, a specialist in setting-up call centres warned that the expanding call centre industry at the time was at risk of becoming like the “dark satanic mills” of the Industrial Revolution. Contact centres were being treated as cost centres and agents were working in environments more akin to sweatshops. Customer service deteriorated as a result. Since then, the technology mix has changed significantly.

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Related UC Vendors: Aspect

Just Because You Build It, Don’t Expect Them To Come

By UCStrategies Guest Contributor October 21, 2016

End users just loooooooove their personal smartphone apps. So why don’t they blink an eye when IT releases new and useful productivity software? There’s a serious challenge with getting users to use enterprise technology today. If left unchecked, the problem will only get worse.

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What Are Your Collaboration Behaviors and Preferences?

By AT&T October 20, 2016

Look around your organization and you will recognize people with different attitudes, aspirations and motivations. Different collaboration technology and tools are more suitable for certain “types” of people and business purposes. One size does not fit all.

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Related UC Vendors: AT&T

Get in Bed with Embedded Communications

By UCStrategies Guest Contributor October 3, 2016

Embedded communications projects are sprouting up all over the place, being led by any number of people inside organizations – marketing, product management, finance and legal, operations, HR, sales and sales operations, e-commerce teams, and more. Embedded communications is becoming a natural inside both mobile and enterprise apps, and is skyrocketing in social media, as evidenced by Facebook messenger and the new ability to touch to talk to Facebook friends.

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Analysts Shedding Light on the Skype for Business Contact Center Market

By Clarity Connect September 9, 2016

The Skype for Business contact center market finally has the research that it deserves. Gartner recently published the August 2016 Market Guide for Microsoft Skype for Business Contact Center Partners, which gives a comprehensive overview of the products in the market and the method each uses interacting with Skype for Business.

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Related UC Vendors: Clarity Connect, Microsoft

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