Guest Contributions - Page 5

Guest Contributions

UCStrategies selectively accepts contributions from guest experts. Each expert's biographical information is contained within the post's footer. If you would like to contribute a UCStrategies guest post, please contact us at news at ucstrategies dot com. Only posts that are UC related (preferably with a channel angle), and free of a sales pitch will be considered. We do not include back-links to contributor's site within the post. Author information, including any ties to vendors, should be disclosed. 

For additional information, please read So, You Think You Are a UC Expert?

Why Collaboration Matters in the SMB Market

By Fonality November 12, 2013

Today’s small business needs the proper collaboration tools to keep pace with the biggest of enterprises and make smart decisions faster. Let’s take a look at some of the chief reasons why collaboration is so important for an SMB.

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Related UC Vendors: Fonality, Dimension Data

Drivers for Today’s Workforce Management Platforms

By UCStrategies Guest Contributor October 22, 2013

Today’s consumers expect more from companies. They use multiple communication mediums, numerous software applications, and multiple platforms. They also expect companies to be ready to respond to their needs through these various mediums quickly and efficiently. As contact centers grow to meet the needs of consumers, it is important that they understand the value of workforce management software.

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Related UC Vendors: Aspect

Four Reasons to Have Native WebRTC Support in Your Endpoints

By UCStrategies Guest Contributor October 15, 2013

On Monday this week I attended the second WebRTC meetup in Israel. Leaving the VP8 vs. H.264 war aside, I want to touch the importance of supporting the WebRTC audio (Opus) and video (whatever that will be) codecs in the endpoint. There are four main reasons why I think it is worth the effort to go the extra mile and do this.


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Hosted vs. On-Premise – Reaping the Benefits of Both for Your Business

By Fonality October 9, 2013

In a still reeling economy in which every cent counts and enhanced business productivity is critical, it is perhaps not all that surprising that Gartner contends the worldwide public cloud services market will grow to $131 billion worldwide, representing an 18.5 percent from the $111 billion in 2012. But with a lot of trepidation surrounding the cloud—particularly when it comes to security—as well as concerns over pricing points, one question still circulates amongst those in the business communications service industry: to migrate to the cloud or not?


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Related UC Vendors: Fonality

Clarifying the Cloud Decision

By UCStrategies Guest Contributor September 11, 2013

In the past few years, you could hardly open a tech magazine or visit a site without seeing some article telling you that the world is moving to the cloud, and you either need to get there or be left hopelessly behind. As with most things, though, it’s not quite that black and white. Whether a move to the cloud makes sense or not depends on several factors. Following are some of the things you should consider when making the decision.

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For UC Apps, It’s All About Usability

By UCStrategies Guest Contributor September 10, 2013

There is a simple test for judging the success of applications. If they are easy to use, there’s a good chance they’ll succeed. If not, their future is dark. This formula is being played out now in the mobile unified communications (UC) space.

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Achieving Quality VoIP from the Cloud

By UCStrategies Guest Contributor August 6, 2013

It is indisputable that hosted, cloud-based Voice over IP (VoIP) and IP-PBX technologies are gaining traction, primarily because they reduce costs for equipment, lines, manpower, and maintenance. But there are stumbling blocks – namely around reliability, quality and weak or non-existent failover capabilities – that are keeping businesses from fully committing.

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WebRTC Comes to Android Chrome: Mind the Gap

Earlier this month Google announced the release of Chrome Beta for Android adding, among other things, WebRTC to the mobile browser. This is an important step that spawned many excited comments and posts. Putting the industry excitement aside for a minute I would like to take a closer look at what this brings and more importantly, what further needs to be done for achieving real ubiquity.

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The Cloud for the Small Contact Center: What to Consider and How to Move Forward

By Interactive Intelligence July 21, 2013

It’s been the reality for some time. For years now, mid-size to large contact centers have had more mature, innovative cloud offerings steered in their direction by established contact center providers. Small centers with 50 agents or fewer, however, have had to settle for less functionality, less reliability, and questionable security from providers who aren’t as proven. The good news is, this small center dynamic is changing.

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Related UC Vendors: Interactive Intelligence

The Bigger Picture

I take issue with the headline that accompanied IDC’s latest videoconferencing and telepresence market-sizing report. “Worldwide Enterprise Videoconferencing and Telepresence Market Sees Continued Weakness in First Quarter of 2013” is typical of the prevailing but ultimately misleading trend for implying that declining hardware sales mean videoconferencing as a struggling concept.

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A Wakeup Call to UC Vendors: WebRTC Isn't About Gatewaying

By UCStrategies Guest Contributor April 24, 2013

There's this thing called WebRTC, which is going to turn your world upside down. The simple thing you are probably already doing with it? Adding it as yet another interface to your Gateway/MCU/PBX (pick one). But guess what? It is the wrong move. Or more accurately – it isn't going to be enough.

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Four Ways Mid-Market Firms Can Find Their Ideal Unified Communications Client

A UC solution for each company is going to be different based on several factors. That’s why channel partners need to be wary of proposing cookie-cutter solutions – UC should align with client business goals to make those organizations better at their businesses.


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Want Your UC Project to Succeed? Build a Cheerleading Squad!

By UCStrategies Guest Contributor February 18, 2013

You believe in the power of unified communications; that’s why you’re here. To be successful, everyone else needs to believe in UC just as much. Your enthusiasm needs to go viral. Especially in larger organizations it’s not reasonable for you the UC manager/architect/SysAdmin to be the sole champion. While this is crucial, below are my other top five tips for a successful user adoption strategy.

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What Business Users Want From Mobile UC, and How MNOs Can Deliver It

By UCStrategies Guest Contributor February 12, 2013

A 2012 BroadSoft global survey of 700 “everyday” business users, respondents indicated that their top three communications frustrations are trying to locate and connect with people quickly, waiting for information, and dealing with email overload – suggesting a growing disenchantment with the nature of today’s passive, non-real-time communications.

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The Hidden Value of Video Communication

By UCStrategies Guest Contributor January 24, 2013

There is a lot of talk about video standards lately; H.264 SVC versus H.265, and SIP versus the holdouts who still love H.323. However, I want to talk about something more core – COMMUNICATION. Could video make for a more pleasant workplace?

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