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Cisco’s Project Squared – Get A Room

By Blair Pleasant November 24, 2014

Those of us in attendance at the Cisco Collaboration Summit had the opportunity to not only see live demos of Project Squared, but to try it out for ourselves to see how it works, and to also provide feedback to the developers. I found the service very easy to use, and I was able to start communicating with colleagues right away.

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Related UC Vendors: Cisco

Enterprise-Capable BYOD

By UCStrategies Staff November 20, 2014

BYOD is now the reality in business communications for many organizations, and IT departments need to understand how they can best support these personally owned mobile devices in an enterprise environment.

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Related UC Vendors: Estech Systems, Inc. (ESI)

ESI: “We Make it Easy to Communicate”

By Jim Burton November 20, 2014

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by George Platt, CEO and President of ESI. The company started out 28 years ago as an OEM provider of voice messaging, and today develops business communications products targeted to businesses of all sizes.

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Related UC Vendors: Estech Systems, Inc. (ESI)

To be a Fly on the Wall in a Video Conferencing Room

By UCStrategies Guest Contributor November 20, 2014

Sophisticated video networks come at a high cost. Large corporate video systems are comprised of bridges, MCUs, gateways, streaming solutions, bandwidth optimizers, and big pipes. It’s a big investment that some CEOs approved in the heyday of telepresence, but since then have pared back due to vague ROI and changes in user adoption for video.

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Dell Releases Unified Communications Command Suite

By Robbie Pleasant November 20, 2014

The new UC Command Suite helps to provide a flexible, cross-platform management approach to UC, by providing analytics and diagnostics in an easy to comprehend manner, as well as insights about workforce activities, business processes, and system performance.

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Related UC Vendors: Dell

Bridging the User Expectation Gap in Enterprise UC

By Evan Kirstel November 19, 2014

Many organizations are struggling with the perceived benefits versus the reality of changing their existing network architecture. While the benefits are clear in terms of innovation and flexibility, the challenge is, “How do I alter my network infrastructure to realize those benefits at a pace and a budget that I can afford?” One approach is a hybrid model that encompasses SDN-enabled infrastructure and non SDN-enabled infrastructure. 

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Related UC Vendors: HP, Microsoft

Next-gen WLAN and Hybrid SDN for Lync is NOW

By Jim Burton November 19, 2014

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

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Related UC Vendors: HP, Microsoft

Sonus Networks and Westcon Group to Make Enablement and Security of Real-Time Communications Easily Accessible to U.S. Government

By Sonus November 18, 2014

Sonus' complete line of Session Border Controllers (SBCs) is now available to U.S. government customers via the distributor's General Services Administration (GSA) program. The reseller agreement marks the first time Sonus SBCs are available to both civilian and Department of Defense (DoD) agencies through the GSA's IT Schedule 70 − the most widely used acquisition vehicle in the U.S. federal government.

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Related UC Vendors: Sonus

Cisco Introduces Project Squared

By Robbie Pleasant November 18, 2014

The latest Cisco news comes from the Collaboration Summit 2014, as the company introduced Project Squared. This is a business collaboration app, combining chat, audio, video, content sharing, and multi-party meetings into a single experience, so as to meet the collaboration needs of teams at work.

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Related UC Vendors: Cisco

Mitel Talks Frankly About the “Elephants in the Room”

By Blair Pleasant November 17, 2014

At its analyst conference in Dallas, Mitel’s CEO, Rich McBee, was open and frank with the industry analysts, and didn’t shy away from questions about “the elephant in the room,” notably Mitel’s offer to acquire rival ShoreTel.

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Related UC Vendors: Mitel, ShoreTel

Comparing the Plantronics Savi W740 and the Jabra Motion Office

By Phil Edholm November 14, 2014

Having a single headset device on the desk that can easily interface to the desk phone, mobile devices, and a PC/USB port is a great way to enhance UC adoption. The Savi W740 is a basic device that follows the general design philosophy of Plantronics and has simple buttons for each of the three sources. Earlier this year, Jabra brought out the Motion Office. The comparison between the Savi W740 and the Motion Office is interesting because it clearly shows how each is focused to a slightly different user profile.

 

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Related UC Vendors: Plantronics, Jabra

KANA Releases Latest Edition of its Enterprise Solution

By Robbie Pleasant November 12, 2014

Verint Systems Inc. and KANA Software have announced the release of the latest version of the KANA Enterprise solution. This new version offers enhancements to improve the effectiveness of customer engagement centers, as well as employee collaboration, productivity, and responsiveness to customer demands. 

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Related UC Vendors: Verint

Lynda Smith Discusses Twilio and its Services

By Blair Pleasant November 11, 2014

Lynda Smith, Twilio’s CMO, talks to Blair Pleasant about Twilio, what it does and how it enables developers to bring communications into the applications they’re building.  

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When Web Collaboration Does and Doesn’t Work

By UCStrategies Guest Contributor November 11, 2014

Web collaboration offers us the unique opportunity to instantly collaborate with colleagues through the web regardless of our location. Whilst such a tool is useful and convenient it may not work in all situations. It is important we know when it is best to use such tools and when we should be looking to use different methods for our meetings.

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Related UC Vendors: Drum

Next-gen WLAN and Hybrid SDN for Lync is NOW

By Jim Burton November 11, 2014

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

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There’s UC Gold In Them There Mobile Business Apps!

By Art Rosenberg November 10, 2014

The key to successfully exploiting mobile apps for online business self-services is to provide flexible options for the mobile end user to “click-for-live assistance” whenever there is a question or problem with the “mobile app.”

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Related UC Vendors: Microsoft, NextPlane

SIP Trunking and E-SBCs For All Forms of UC – It’s Not Just Voice Any Longer

By Stephen Leaden November 6, 2014

I liken and envision SIP trunking similar to the disruption and transformation that took place when moving from legacy TDM digital IP-PBXs to IP-based Unified Communications. It is now the carriers’ turn to move their networks to a full IP-based infrastructure. Carriers have been providing IP-based networks for decades now, and SIP trunking now includes a QoS standard not experienced in a non-QoS-based data network or Internet access.

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From $100,000 to $1,000 in Just Two Years

By UCStrategies Guest Contributor November 6, 2014

Change is afoot in the video conferencing industry, but it’s not the change that major manufacturers have been hoping for over the years. The revenue spike from early adopters of telepresence is tailing off. Disruptive technologies are part of the cause.

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Related UC Vendors: Polycom, Microsoft, SMART Technologies

New Voicemail Options for Lync

By Kevin Kieller November 5, 2014

The AVST CX voicemail platform has been continually upgraded since 1982 and as such includes a much wider set of voicemail options than is currently supported by Exchange UM. Some organizations may welcome and require the wider configuration choices.

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Related UC Vendors: AVST, Microsoft

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

By Enghouse Interactive November 5, 2014

Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new mobile application that visually navigates customers through an organization’s customer service options.

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Related UC Vendors: Enghouse Interactive

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