Martys Workspace

Martys Workspace

 Marty Parker's Workspace



Hits and Misses – Six Takeaways on Unify’s Circuit Launch

By Jon Arnold October 30, 2014

I attended last week’s Unify event for analysts and consultants, we were given an in-depth preview of Circuit. The event provided many answers but raised lots of questions as well, and is indicative about how challenging it is for communications vendors get things right these days. I’ve got six takeaways to share here – three hits and three misses – and hopefully this gets some dialog going.

 

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Related UC Vendors: Unify

Outsourcing Enterprise Voice Support for Microsoft Lync

By Art Rosenberg October 30, 2014

The open nature of Lync presents a challenge to IT organizations who aren’t trained to handle end-to-end telecommunications issues. Microsoft solves this challenge through its Premier Support for Partners program, certifying third parties such as Dell to provide 24/7 end-to-end support for Lync to end customers.

 

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Related UC Vendors: Dell, Microsoft

UC-to-UC Voice and Video – Where and When?

By Marty Parker October 29, 2014

Farzin Shahidi, Founder and CEO of NextPlane, asked UCStrategies to take a look at the question of where and when voice and video will be of major interest for inter-organizational communications, especially if provided through UC federation and if linked to business processes or applications. Great question!

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Related UC Vendors: NextPlane

UCStrategies Catches Up With Huawei

By Blair Pleasant October 29, 2014

In this Industry Buzz podcast, the UCStrategies Experts welcome a guest from Huawei, Edwin Diender, CTO of Western Europe. Blair Pleasant moderates the conversation, and is joined by Phil Edholm, Evan Kirstel, Art Rosenberg, Don Van Doren, Michael Finneran, and Jon Arnold

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Related UC Vendors: Huawei Enterprise Business Group

OVCC Announces Video Calls on Demand

By Robbie Pleasant October 28, 2014

The Open Visual Communications Consortium’s (OVCC) latest network service definition allows business video users to make secure video calls without the need to schedule them in advance, providing access to high quality and secure calls with greater convenience and ease.

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Adding Enterprise Voice to Office 365

By Kevin Kieller October 28, 2014

The Office 365 version of Microsoft Lync does NOT include the ability to place calls to or receive calls from the PSTN, the functionality that Microsoft refers to as “Enterprise Voice.” Enter AudioCodes One Box 365. One Box provides an on-premises appliance that allows you to use part of Office 365 along with a version of Lync that provides full Enterprise Voice capabilities. This allows you to keep the simplicity and productivity of using Microsoft software in the cloud without the cloud-based Office 365 limitations.

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Related UC Vendors: AudioCodes, Microsoft

Connecting the Circuit

By Dave Michels October 28, 2014

UCStrategies Experts were in attendance last week at Unify's 2014 Global Analyst Summit in Scottsdale. In this Industry Buzz podcast, Dave Michels moderates a discussion about the biggest announcements from the event, the renaming and pending availability of "Circuit," formerly known as Project Ansible, and the introduction of a New Way to Work (#NW2W14). Experts include Steve Leaden, Phil Edholm, Michael FinneranMarty ParkerJ.R. SimmonsJon Arnold, Don Van Doren, and Art Rosenberg.

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Related UC Vendors: Unify

Dimension Data Unified Communications Services: An End-to-End Journey

By Jim Burton October 24, 2014

In this Industry Buzz podcast, the UCStrategies team welcomes Jaskarn Randhawa, Services Practice Manager – Converged Communications, Dimension Data, to the call. Jim Burton is the moderator, and is joined by Marty Parker, Don Van Doren, Roberta J. Fox, Dr. Joseph Williams, Art Rosenberg, Phil Edholm, and Steve Leaden.

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Related UC Vendors: Dimension Data

Big Data or No Data?

By Marty Parker October 22, 2014

Big data and analytics are all the rage in both the technology and the public press. But it’s hard to find much of this happening in the telecom and UC sectors – more like no data than big data. This seems to be true even while Jim Burton is advising vendors that we are entering the age of analytics and Artificial Intelligence (AI) that is built on analytics.

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Related UC Vendors: Microsoft, Cisco, IBM

VaaS-ing with LifeSize Cloud

By Dave Michels October 22, 2014

Many hardware companies are shifting to software and services, so its no surprise that LifeSize has a new video conferencing service. The new LifeSize Cloud is the company's second video as a service (VaaS) offer. The first service was known as LifeSize Connections a few years back. LifeSize Cloud is an entirely new, purpose-built service that became generally available last Spring. I’ve been using it heavily for the past few weeks and I like it – a lot.

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Interactive Intelligence Moves to the Cloud

By Joseph Williams October 22, 2014

I knew Interactive Intelligence was a market leader in the contact center space and that it had dabbled in UC in the past. However, I got quite a lesson from Jason about how advanced the company’s become as a provider of cloud solutions, and how he believes the company’s new PureCloud offering is set to strengthen its UC play.

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Related UC Vendors: Interactive Intelligence

Would a Mitel Buyout of ShoreTel Be Good for Customers?

By J.R. Simmons October 21, 2014

The announcement by Mitel that it is proceeding with a hostile takeover bid for ShoreTel raises many concerns. Although there are many open questions, it is appropriate to focus on what might it mean to buyers of UC solutions if the deal goes through.

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Related UC Vendors: ShoreTel, Mitel

Why Invest in WebRTC When Everyone Goes Self Service?

By Tsahi Levent-Levi October 21, 2014

I have heard more than once doubts about the usefulness of WebRTC to the contact center when enterprises are looking to empower their customers through self-service. Let’s take a step back to see how WebRTC can impact out contact center when it comes to cost reduction and customer satisfaction. To do that, we need to understand the three separate touch points of WebRTC to the contact center:

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Apple Blows It on New UC Voice Capability

By Michael F. Finneran October 21, 2014

A few days ago I posted a piece heralding Apple’s “discovery” of  UC in the way of a new capability where an iPhone-Mac user could tether their iPhone to the Mac and allow it to make and receive cellular calls through the iPhone. Beyond that I issued a warning to other UC supplier that Apple was pushing into the space with a warning of rough weather ahead. Well, the rest of the UC community can rest easy (at least for the moment), the darn thing doesn’t work!

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Apple Discovers UC – Everyone Else, Look Out

By Michael F. Finneran October 17, 2014

Tim Cook, Apple’s CEO, took to the stage at the company’s headquarters yesterday to announce two new iPads and the latest Mac operating system; the company also announced a 27-inch iMac with a Retina display, but nobody seemed to care. Scanning the reviews this morning, most weren’t overly impressed with the incremental improvements in the new iPads, but just about everyone seems to have missed the real story which is Apple’s move into UC.

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Sonus Advances Virtualization Offerings to Make Communications Networks More Flexible, Cost-effective

By Sonus October 16, 2014

Sonus Networks, Inc. today announced the next milestone in the company’s strategy to virtualize its product portfolio with the introduction of the Sonus PSX SWe (Software edition) and the Sonus DSC SWe.

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Related UC Vendors: Sonus

What the Mobile Customer Service Experience Should Be

By Interactive Intelligence October 16, 2014

The mobile approach provides a way to serve customers better and — if done correctly — to form stronger, more lasting relationships. But that’s the problem. Many businesses are still struggling to determine how best to use tools such as mobile apps to their advantage. One of the biggest struggles is deciding exactly what a mobile application must do and how it can add value to the customer relationship. More imperative, however, is that businesses integrate the mobile experience with the rest of an overall customer support plan.

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Related UC Vendors: Interactive Intelligence

Sonus Simplifies Deployment, Management, Configuration of Real-Time Communications for Service Providers, Enterprises

By Sonus October 16, 2014

Sonus Networks, Inc. today announced new enhancements to its Session Border Controller (SBC) portfolio. These new software releases offer expanded video and management support, as well as new network monitoring capabilities available from Sonus Global Services (SGS).

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Related UC Vendors: Sonus

BroadSoft Rebuilds Identity and Releases New UC-One Capabilities

By Robbie Pleasant October 15, 2014

  BroadSoft is revamping and recreating its corporate identity, with enhancements to its brand, strategy, and technology. The company has new strategic initiatives, designed to strengthen its UC One Unified Communications services, and provide an improved user experience.   With

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Toshiba’s VIPedge Cloud-based Business Telephone Solution Now Eligible for E-Rate Program

By Toshiba October 15, 2014

Toshiba America Information Systems, Inc. announced that its VIPedge® cloud-based business telephone solution is now eligible for the national E-Rate Program. Providing $2.25 billion annually to public and non-profit K–12 schools, as well as all public and many private libraries, the E-Rate program is designed to help U.S. schools and libraries obtain affordable telecommunications and Internet access.

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Related UC Vendors: Toshiba

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