UC Expert Views

UC Expert Views

To help you make informed decisions about Unified Communications technologies, UCStrategies provides articles, viewpoints, and a cornucopia of information from the industry's leading analysts and consultants, chosen for expertise in their selected areas to help you better understand the dynamic UC arena.



Is IT Collaborating on Collaboration?

By Jon Arnold December 1, 2016

There is no denying that implementing UC can be complex and can deter efforts to go down this path. However, if the business value is there, these issues can be overcome, especially since UC has multiple deployment models to choose from. Identifying that business value is a different challenge and requires IT to collaborate in ways you may not have anticipated.

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Related UC Vendors: AT&T

Skype for Business Drives Digital Transformation

By Joseph Williams November 27, 2016

Leading the digital transformations enabled by Skype for Business solutions is Microsoft partner Modality Systems. It’s important to understand the end-to-end opportunity for digital transformation that Skype for Business provides to your enterprise, and to master the nuances and complexities of these solutions. Modality also knows that enterprises need to have a deep focus on user acceptance, which means deploying a solution that stakeholders will use because it delivers a great experience that meets standards for performance, manageability, and security.

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Related UC Vendors: Modality Systems, Microsoft

Through the UC Looking Glass into the World of Collaboration

By Roberta J. Fox and Bill Elliott November 22, 2016

The growing demand within businesses for new tools to help improve productivity for both individuals and teams is driving the evolution towards the use of collaboration tools and applications that change the way we work and interact.

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Related UC Vendors: AT&T

It Matters Who You Dance With in UC

By Joseph Williams November 3, 2016

Some of these global UC deployments do go pretty well. As often as I hear about the stalls, I also hear about the successes. What makes the difference? Experience. And that experience is most likely going to come from a partner that has had success at a global scale and is able to reproduce that success.

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Related UC Vendors: AT&T

Metropolis – Providing an Alternative to the Contact Center

By Blair Pleasant October 21, 2016

I recently had the opportunity to speak with Metropolis Technologies, which offers QLive, providing an alternative way for companies to access call center capabilities “without a call center.” These capabilities can be provided to call center agents, as well as to individuals who don't necessarily work in an organization’s call center, such as sales teams, appointment schedulers, and so on. While these individuals are not necessarily call center agents, they need some of the same tools, and their managers need visibility into their performance.

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Related UC Vendors: Metropolis Technologies

Hub One Helps the Mobile Enterprise Take Off

By Blair Pleasant October 19, 2016

Hub One is a telecom operator and integrator of mobile and tracking solutions for 4,500 enterprises of different sectors in France. By leveraging its experience in airport environments and partnering with companies like Mitel, Hub One grew beyond the airport market and expanded to other vertical markets. The company provides a range of services including telephony and unified communications (UC), mobile telephony, Wi-Fi, radio communications, and data networking, as well as traceability and enterprise mobility management with RFID, barcode, and voice recognition technologies.

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Related UC Vendors: Mitel

Clarity Connect Cloud Contact Center Solution – Covering Your Premises and Cloud Options

By Marty Parker September 22, 2016

Buying, expanding or upgrading a contact center today is a major puzzle for almost any mid-sized business or large enterprise. This week, Clarity announced its new Clarity Connect cloud contact solution package aimed directly as solving this important puzzle.

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Related UC Vendors: Clarity Connect, Microsoft

When is the Right Time to Move Collaboration to the Cloud?

By Stephen Leaden September 21, 2016

If your organization requires a robust UC infrastructure capable of significant growth, little capital outlay, and quick ramp up, it is time to take a serious look at the cloud collaboration market.

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Related UC Vendors: AT&T

BCOM – More Important Than Ever

By Marty Parker July 12, 2016

The real value of today’s UC solutions is coming from all the advanced features – mobility, call swipe, simultaneous ring to the mobile device, click-to-communicate via voice or video from an email or IM or directory, drag and drop users into a call or chat to start a meeting, and much more. However, these features need to be organized by types of users (we call these Usage Profiles), automatically provisioned, monitored, and reported. This is where BCOM – Business Communications Operations Management – comes into the picture.

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Related UC Vendors: VOSS

AVNET – Helping UC Vendors Transform the UC Delivery Market

By Phil Edholm June 28, 2016

Avnet’s new model for value delivery in the UC space enables UC vendors to eliminate significant costs in providing a complete UC solution. By partnering with Avnet, UC vendors are able to focus on the core value aspects of their solutions, while leveraging the resources of a $27B Fortune 500 company for the hardware components and overall customer delivery.

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Related UC Vendors: Avnet

Change Happens – The Evolving Role of BCOM

By Blair Pleasant June 7, 2016

The horse has left the barn, and these tools are out there and will continue to be used within enterprises. In this new world, how do CIOs and IT professionals understand and monitor usage? Is there a way for IT to know who is using what, and how they are using it? It’s clear that new management tools will be needed. I expect to see an evolution of what UCStrategies calls BCOM, or Business Communications Operations Management, in order to help organizations deal with this new sophistication and complexity.

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Related UC Vendors: Kurmi Software

The Collaborative Contact Center

By Blair Pleasant June 6, 2016

Most organizations have separate platforms for their business UC and for their contact center, but this doesn’t allow the contact center to take advantage of UC for customer care. One of these challenges is the inability of subject-matter experts (SMEs) help with customer interactions. However, thanks in part to the widespread adoption of Microsoft Skype for Business, this is starting to change. When businesses use an UC-integrated contact center  product, such as Clarity Connect, they can benefit from the new “collaborative contact center” model.

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Related UC Vendors: Clarity Connect, Microsoft

Outsourcing Support and Services for UC Vendors

By Phil Edholm May 31, 2016

The next stage of partnering for scale is the movement of the delivery process to a partner. Companies like Avnet enable their partners to outsource the actual delivery process, with Avnet taking on the sourcing, inventory, configuration and delivery of components. This allows the vendor to focus on the key differentiators of software and innovation.

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Related UC Vendors: Avnet

The New World of Video is Here

By Blair Pleasant May 19, 2016

We’ve been hearing that “video is the new voice” for several years now, and it appears that video communications are finally starting to take off. There are a variety of vendors offering video solutions, but in many cases these solutions need to be brought together as part of an overall unified communication and collaboration solution. Companies like AT&T are stepping forward to help make video collaboration more accessible.

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Related UC Vendors: AT&T

AT&T Federation Services Transform UC

By Phil Edholm April 29, 2016

UC platforms provide a rich set of communications services far beyond the basic telephony of the PSTN. These services include IM and Presence, and extend to HD audio, video, and web conferencing. However, for most UC implementations, the ability to communicate ends at the edge of the business or even at the edge of the server within a business. While some vendors have implemented federation in their products and tout its value, it is limited to connecting organizations that are on the same platform. AT&T offers a federation service as a global service provider, highlighting interoperability as a key value proposition of their UC services.

 

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Related UC Vendors: AT&T

Lowering the Barriers to Unified Communications with the Cloud

By Jon Arnold April 12, 2016

The best way forward is to make the cloud part of IT’s UC strategy, as this overcomes the limitations of managing UC internally. While enterprises have long preferred to own and operate their infrastructure, the complexities around UC present some real challenges, and with these solutions largely being software-based, it’s getting harder to justify this legacy-based IT model.

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Related UC Vendors: AT&T

AT&T Helps Drive User Adoption for UCC

By Blair Pleasant March 15, 2016

As readers of my articles and blogs know, I’ve been very focused on the importance of user adoption, and believe that the key to success of any UCC deployment is directly related to end user adoption. Organizations like AT&T Consulting have developed tools and programs to help enterprises improve user adoption in order to get more out of their UCC investments. While these tools and services aren’t free, they’re well worth the investment in order to get more value from a UCC deployment.

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Related UC Vendors: AT&T

Polycom Integration with Skype for Business is Changing the Value of the Ecosystem

By Phil Edholm March 15, 2016

Overall the experience of video in the Skype for Business world is moving forward at a rapid pace. If we look to the PC world as our reference, it is clear that the flexibility and capabilities of an ecosystem provide significant value versus a single vendor solution and can yield significant value and subsequent adoption.

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Related UC Vendors: Polycom, Microsoft, Cisco

BCOM Update at Enterprise Connect 16

By Phil Edholm March 4, 2016

Last year at Enterprise Connect the UCStrategies team introduced the concept of Business Communications Operations Management (BCOM). A year later, the segment has seen increasing recognition as a key element of a successful Business Communications implementation. As UCStrategies continues the journey and becomes BCStrategies (Business Communications Strategies), we continue to see the importance of planning for configuring, changing and operating the complexity of today’s communications solutions.

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Related UC Vendors: Business Communications Operations Management (BCOM), Kurmi Software, VOSS

Secure UC&C for Mobile Workers

By Michael F. Finneran March 1, 2016

Mobility is just one element in the much larger fabric of UC&C, and that’s where the planning has to center. There are a number of high quality UC&C platforms with notable differences among them. Network planners must consider the unique personalities of their organizations, their key business processes and objectives to determine which tools will be most important in moving their organization forward.

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Related UC Vendors: AT&T

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