UC Expert Views

UC Expert Views

To help you make informed decisions about Unified Communications technologies, UCStrategies provides articles, viewpoints, and a cornucopia of information from the industry's leading analysts and consultants, chosen for expertise in their selected areas to help you better understand the dynamic UC arena.

Time to Update the Audio Device in Your Huddle Rooms

By Phil Edholm November 23, 2015

Revolabs recently rolled out a set of new audio devices designed to be the next generation of small conference room and huddle room solutions. The speakerphones have four high quality microphones, a high quality speaker sufficient for 15’ x 20’ conference rooms or even larger, and excellent echo cancellation. Although somewhat larger than the small disc speakerphone, the overall quality of the audio they produce makes them more appealing.

Read More »

Related UC Vendors: Revolabs

Tata Communications’ Plan to Beat North American Telcos on Their Own Turf

By Joseph Williams November 13, 2015

After Judge Green broke up the AT&T monopoly, I’ve always wondered what it would take for a non-American telco to break into the US market. Tata Communications has graciously agreed to share its story and its strategy for conquering the US market. With revenues at about $3.2B – about 2.5% of AT&T’s – how is Tata going to compete?


Read More »

Related UC Vendors: Tata Communications, Microsoft

SalusCare Improves Patient Care With Skype and Mitel Enabled Contact Center Solution

By Blair Pleasant November 3, 2015

For SalusCare, a not-for-profit mental health and substance abuse service provider in Southwest Florida, its contact center, or “Welcome Center” isn’t about selling widgets – it’s about helping people change their lives. SalusCare uses Microsoft Lync (recently renamed Skype for Business) for its unified communications and voice capabilities, and needed a contact center solution that complemented that platform. SalusCare turned to Mitel for their inbound and outbound contact center calls and customer service applications.

Read More »

Related UC Vendors: Mitel, Microsoft

Hôtel Château de Bonmont Gets a Hole-In-One With Mitel’s Mobility Solutions

By Blair Pleasant October 27, 2015

On the banks of Lake Geneva, Hôtel Château de Bonmont is a holiday destination for golfers and vacationers from around the world. The company turned to Mitel and its mobility solution, including wireless DECT phones and mobile terminals.


Read More »

Related UC Vendors: Mitel

Red Funnel Ferries Moves to Multimedia Contact Center to Improve Customer Service

By Blair Pleasant October 21, 2015

Red Funnel Ferries operates 30,000 sailings annually between the UK mainland and the Isle of Wight, 365 days a year, 24/7. Customer service is a key part of their business, requiring a fully featured and reliable phone system and contact center. When the company’s Cisco Call Manager and voice-only contact center solution approached end of life, the company realized that it was not only time for an upgrade or replacement in order to future proof the infrastructure, they also wanted to improve the system’s resilience and enable their ability to interact with customers via multiple channels, including social media.

Read More »

Related UC Vendors: Mitel

UC and Workplace Transformation – the Technical Nuances of Audio

By Joseph Williams October 21, 2015

One common problem with hot-desking, hoteling, WeWorking, activity-based workplaces, coffeeshopping, and many of the new collaborative environments is noise. Background and environmental noises can negatively impact the hearing side of a UC communication as well as the speaking side. It doesn’t take long to realize that those iPhone earbuds are not providing a great UC experience and that my “last mile” solution is not working.

Read More »

Related UC Vendors: Sennheiser Electronic Corporation

Global Companies Need Global Partners

By Simon Dudley October 9, 2015

The American economy matters, a lot. Not just because a quarter of all the world’s economy occurs here, but because a much greater percentage of the world’s decisions are made here. Those decisions are often implemented elsewhere and that’s where the fun begins.

Read More »

Related UC Vendors: Tata Communications

Damaka Announces UCC Platform Source Code Licensing

By Phil Edholm October 7, 2015

Damaka is offering its UCC solution and platform as a source license for Service Providers and UC/telecomm channels that are looking for a differentiated cloud solution that they can optimize in order to effectively compete in the cloud market.

Read More »

Related UC Vendors: Damaka

Avoiding UC Failure

By Phil Edholm September 29, 2015

For organizations that have deployed UC solutions and continue to use tradition labor-intensive configuration methods, any (or all) of these indicators demonstrate that there are issues in the deployment. The answer is to implement a Business Communication Operations Management (BCOM) solution to automate the configuration and change process based on the range of lifecycle events of the system.

Read More »

Related UC Vendors: Business Communications Operations Management (BCOM), Kurmi Software, VOSS, Unimax

Why Remote Workers are the Smart Choice for Choice Logistics

By Blair Pleasant September 28, 2015

Choice Logistics, a New York City-based global company that stores and delivers critical parts for major technology products, operates on six continents, in 80+ countries, and has over 400+ locations throughout the world. In order to keep operating 24/7/365 and serving customers regardless of location and in the event of natural disasters and power outages, the company has deployed a variety of Mitel solutions, including those that provide communication and collaboration capabilities for desktop and mobile workers, as well as its contact center solution, and has recently virtualized their Mitel unified communications and collaboration (UCC) solutions for the data center and the desktop.

Read More »

Related UC Vendors: Mitel

Why Audio Quality Really Matters for Conferencing

By Jon Arnold September 9, 2015

Poor user experiences are typically the norm, and poor audio quality is often the root of the problem. To cite a recent market study, 66% of buyers are “actively looking” for new and better conferencing solutions, and by far, the biggest reason is to get a better user experience. While this can be a highly subjective concept, there’s little doubt that audio quality is the most important factor for an effective conferencing experience.

Read More »

Related UC Vendors: Revolabs

10-Step Health Check to Avoid Toll Fraud

By Blair Pleasant August 27, 2015

What keeps IT managers up at night? Security issues – and for good reason. When it comes to business communication systems, there are lots of reasons for concern – denial of service (DoS) attacks, eavesdropping, VoIP phishing (Vishing), and toll fraud.

Read More »

Related UC Vendors: Mitel

Getting Schooled on the Cloud - West Aurora School District 129

By Blair Pleasant August 10, 2015

Unified communications and cloud solutions offer benefits to all types of users, and one of the biggest beneficiaries of these solutions is the education segment, including K-12 schools. I recently spoke with Don Ringelestein, Director of Technology for the West Aurora School District 129 in Aurora, IL to discuss their cloud communications solution.

Read More »

Related UC Vendors: Mitel

Kurmi Software – BCOM for the Core and an Extensive Service Brokerage Platform

By Phil Edholm July 8, 2015

The category of products and solutions defined as Business Communications Operations Management (BCOM) systems is increasingly being seen as the critical component of delivering a successful Unified Communications (UC) environment. Today, UCStrategies examines Kurmi Software, a leading Paris-based BCOM vendor. Kurmi has a differentiated view of the UC landscape, as well as unique capabilities focused on UC as both an IT application and as a User Experience.

Read More »

Related UC Vendors: Kurmi Software, Business Communications Operations Management (BCOM)

Damaka Enables CEBP With Endpoint SDK for Cisco, Microsoft, and IBM

By Phil Edholm July 7, 2015

Using their X-line mobile clients, Damaka has introduced the ability to integrate Microsoft, Cisco, or IBM UC system directly into a mobile app through a native mobile SDK (Software Development Kit). With mobile applications representing over 50% of time spent on digital media in 2014, it is clear that mobile app integration may be the key to the future of CEBP. 

Read More »

Related UC Vendors: Damaka, Cisco, Microsoft, IBM, Avaya, Esna

Leading Healthcare Administrator Embraces Cloud UC and Contact Center Solutions

By Blair Pleasant July 6, 2015

Group & Pension Administrators (GPA) focuses on providing high-quality and custom healthcare benefit management solutions to self-insured employers, from cost-management services to patient care. GPA wanted to “get out of the hardware business” and deployed Mitel’s cloud services for its business communications and contact center needs. 

Read More »

Related UC Vendors: Mitel

Unimax – Truly Multi-Vendor

By Phil Edholm June 4, 2015

Business Communications Operations Management (BCOM) systems are rapidly being recognized as a critical component of delivering a successful Unified Communications (UC) environment. Today, UCStrategies examines Unimax, a BCOM leader with a wide range of platform support capabilities and an extensive set of high profile customers.

Read More »

Related UC Vendors: Unimax, Business Communications Operations Management (BCOM), Cisco, Avaya, Microsoft, AVST

VOSS Solutions - Delivering BCOM Automation

By Phil Edholm May 20, 2015

The category of products and solutions defined as Business Communications Operations Management (BCOM) systems, enables both enterprises and service providers to automate and optimize the configuration and operation of the range of components within a UC system. Today UCStrategies examines VOSS Solutions, which approaches the category from a number of unique perspectives.


Read More »

Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Reasons Why Teleworking Makes Sense

By Melissa Swartz May 7, 2015

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. Here are a few of the most common advantages:

Read More »

Related UC Vendors: Mitel

Is the Velocity of Change Impacting your Business Communications - UC Solution?

By Phil Edholm May 7, 2015

UCStrategies has identified Business Communications Operations Management (BCOM) as the category of products and services designed to enable organizations to deal with this new sophistication and complexity. To better understand how BCOM impacts organizations, I talked to some UC teams that have deployed BCOM solutions to get a feel for how BCOM solutions were impacting their organizations.

Read More »

Related UC Vendors: VOSS, Unimax, Kurmi Software

UC Summit 2015 UC Alerts
UC Blogs
UC ROI Tool RSS Feeds