"The world is flat" is a favorite book of mine from Thomas Friedman, who analyses globalization as a level playing field in terms of commerce, where all competitors have an equal opportunity. The title also alludes to the shift required for companies to remain competitive in a global market where historical and geographical divisions are increasingly irrelevant. In his opinion, this flattening is a byproduct of a convergence of personal computing with the Internet and the rise of workflow software, boosted by today’s hyper connected mobile & social workforce. However, the sad reality of the global telecommunications landscape has been highly balkanized, with regional sets of rules and regulations, suppliers, cost structures and legacy standards. Making the move to a truly flat & hyper connected communications world has proved more challenging than envisioned given different vendor agendas, challenges behind unified standards, and decades-old PSTN infrastructure lasting longer than anticipated.
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