UC Expert Views

UC Expert Views

To help you make informed decisions about Unified Communications technologies, UCStrategies provides articles, viewpoints, and a cornucopia of information from the industry's leading analysts and consultants, chosen for expertise in their selected areas to help you better understand the dynamic UC arena.



Planning For Interaction Process Automation (IPA)

By Art Rosenberg April 22, 2014

Interactive Intelligence has developed the software infrastructure framework for customers who prefer running Interaction Process Automation applications on their own data centers. In addition, it can offer IPA through its Communications as a Service (CaaS) offering to customers who want to use the software off their premises and enjoy the implementation and operational benefits of a “cloud” service.

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Related UC Vendors: Interactive Intelligence

Zeacom’s Metamorphosis

By Blair Pleasant April 1, 2014

One company that’s gone through significant transition recently is Zeacom. Zeacom was acquired and became part of Enghouse Interactive (EI) in June 2012, and is quickly becoming one of the leading Microsoft Lync-based contact center providers.

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Related UC Vendors: Zeacom, Microsoft

View from the Solution Integrator: House of Lync and Sonus

By Blair Pleasant March 27, 2014

One of the key SBC vendors that’s been gaining a great deal of momentum recently is Sonus Networks. While better known for delivering carrier grade solutions to the service provider market, since its acquisition of NET in 2012 Sonus has been actively carving out its place in the enterprise SBC world.

 

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Related UC Vendors: Sonus

Executive View of UC SDN – Looking Up

By Michael F. Finneran March 26, 2014

HP and Microsoft are now collaborating on an important extension for SDN called UC SDN. The idea is to develop an open API so that Microsoft’s Lync Controller (more specifically the Lync Controller’s Front End) can communicate with HP’s Virtual Application Network SDN Controller. While that might sound like a minor issue, it is actually a major step forward with regard to applications dealing with networks.

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Related UC Vendors: HP, Microsoft

How Interactive Intelligence's Global Alliance Program Helps Drive UC Adoption

By Jon Arnold March 25, 2014

Our readers know full well how dominant the cloud has become, and Interactive Intelligence’s CaaS offering has established the company as an early innovator.  

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Related UC Vendors: Interactive Intelligence

“Click-to-Video Conference” With UC Easier Said Than Done!

By Art Rosenberg March 24, 2014

While UC has been talked about for a long time in conjunction with real-time voice telephony for voice conferencing, video conferencing capabilities have been extended from traditional room based systems, to desktop PCs, but, most importantly, to individual end users with mobile smartphones and tablets. This opens the door to satisfying the need for traditional face-to-face meetings with more cost-effective, conferencing options that go beyond just voice, thus minimizing the time delays and costs of traveling to a meeting.

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Related UC Vendors: Yorktel, Avaya, Cisco, Microsoft

Voice of the Customer: HP on Lync Implementation

By Blair Pleasant March 14, 2014

At the Microsoft Lync conference in Las Vegas, I attended a lunch hosted by HP where I got to hear industry consultant James Meade and HP Mobility Practice Leader Jordan Lee discuss Lync customer deployments. Meade discussed his work with HP to deploy a large-scale Lync deployment for an HP client, and Lee described the world’s largest Lync implementation, conducted by HP as an internal project.

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Related UC Vendors: HP, Microsoft

Analytics and Context – Big Data Comes to Communications

By Marty Parker March 6, 2014

At the Lync Conference 2014 last week, I participated in an interview on the topic of “In Context Analytics” with Kieran McCorry of HP. Kieran is a Strategist in New Service Development for the Enterprise Services CTO Office at Hewlett Packard.

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Related UC Vendors: HP, Microsoft, Avaya

AudioCodes On Parade

By Marty Parker March 4, 2014

At Lync Conference 2014, from February 17 – 20 in Las Vegas, AudioCodes had on parade a number of their successes as well as the justification for their expansion of the scale of their product line with the Mediant 9000 Session Border Controller (SBC) (a review is posted on UC Strategies).

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Related UC Vendors: AudioCodes, Microsoft

UC and SDN: Applications Controlling Networks

By Michael F. Finneran February 27, 2014

In a nutshell, that’s what UC SDN is about, allowing applications to order specific types of connections from the network. Beyond QoS provisioning and network diagnostics, the UC SDN capabilities are expanding to support services for streaming, gaming, and other applications. Going forward, the UCI Forum is looking to extend the UC SDN capabilities into call admission control, traffic engineering, automated diagnostics, security, firewall and WLAN orchestration.

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Related UC Vendors: Microsoft

Issues around Telephone Consumer Protection Act and Mobile Dialing

By Bill MacKay January 31, 2014

What changes did the Federal Communications Commission (FCC) implement on October 16, and what would the impact be for contact centers? First, the FCC has clearly defined what a telephone call is. Second, the FCC has two laws that deal directly with mobile users. Please note that the FCC considers text messages as calls. Marketers must be aware of what the potential impact is as the FCC has clearly defined its expectations.

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Related UC Vendors: Interactive Intelligence

AudioCodes: Thriving and Scaling Up with Lync

By Marty Parker January 31, 2014

Earlier this month, AudioCodes announced their new Mediant 9000 Session Border Controller (SBC) that expands the simultaneous session capacity to 16,000 concurrent sessions. This is now the largest in the Mediant SBC family and positions AudioCodes very well for the large and very large enterprise market segments.

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Related UC Vendors: AudioCodes, Microsoft

HP, Their UCC Strategy, and Leveraging VAR The Via Group for Microsoft Lync Delivery

By Stephen Leaden January 27, 2014

Until recently, HP and their alliance with Microsoft has been, in my opinion, an almost “best kept secret.” HP is now positioning itself to turn up the volume and ensure enterprises that they are, in fact, in the UCC space and a very strong Microsoft partner.

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Related UC Vendors: HP, Microsoft, Interactive Intelligence, Aspect

Big SMB Market Needs New UC Channel Partners

By Art Rosenberg January 24, 2014

Channel partners are key to the future success of hosted and cloud-based UC solutions. While most VARs and resellers have focused their UC as a Service (UCaaS) efforts on large enterprises, there is a huge opportunity to sell these services to small and mid-market organizations as well. Regardless of the size of an organization, end users need the benefits of UC to maximize the efficiency of their operational interactions. With hosted, cloud-based services, the huge SMB market is now in a better position to migrate quickly to UC. 

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Related UC Vendors: Fonality

Is Federation Exposing Your UC Servers to Denial of Service Attacks?

By Phil Edholm January 7, 2014

IP-based communications opens the door to a variety of attacks, some of which like a DDoS (Distributed Denial of Service) can inundate an IP location with traffic, potentially bringing services to a halt.  In the VoIP world, this threat did not generally materialize, as most of the VoIP solutions were site contained and to threaten the server required access to the physical LAN or WAN, made virtually impossible by firewalls and other security in the IP world.

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Related UC Vendors: NextPlane, Cisco, Microsoft, IBM

Business-to-Business UC Collaboration

By Kevin Kieller December 17, 2013

I recently had the opportunity to speak with Farzin Shahidi, the Founder and CEO of NextPlane, about “business-to-business collaboration,” the term NextPlane uses to describe what others in the industry often call “federation.” An increasing number of organizations are turning to NextPlane for “like-to-like” connections; that is, choosing to connect with partners through the NextPlane service even though both organizations are running the same UC platform and could theoretically connect directly. Why would organizations involve a third-party when they could arrange their B2B collaboration directly? As it turns out, there are several reasons...

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Related UC Vendors: NextPlane, Cisco, Microsoft, IBM

Understanding the User Experience

By Blair Pleasant December 10, 2013

While vendors are acknowledging the role of the user experience, businesses and IT professionals must do more to understand their users’ needs. Dimension Data conducted extensive research aimed at helping enterprises on their UCC journeys. They surveyed both IT decision makers and end users in order to measure their UCC priorities, contrasting how decision makers and end users view things, and shedding light on how enterprises can help grow UCC adoption in their organizations. Some of their findings are a bit scary!

 

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Related UC Vendors: Dimension Data

Why SMBs Need More Than a Phone System

By Jon Arnold December 5, 2013

For UC solutions providers or channels thinking about how to approach the SMB market with UC, the key takeaway is to not view this as a homogenous group. To build up a customer base, you need to target the right kind of SMBs, as they will be more receptive today to your value proposition than those with solely a cost-savings mentality. For these types of businesses, here are three attributes that your value proposition should address – and note that they apply equally well whether you’re selling directly or through channels.

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Related UC Vendors: Fonality

Getting Your Mobility Game on Track

By Michael F. Finneran December 3, 2013

While they have not been widely recognized as a force in enterprise mobile networking, HP has quietly been assembling the pieces of an extensive mobility portfolio. While many companies focus on one or two areas in mobile, HP supports the entire breadth of the mobility spectrum from mobile devices to applications development/testing tools, wireless network infrastructure and back-end systems.

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Related UC Vendors: HP

What VARs Need to Migrate Customers to UC Telephony

By Art Rosenberg November 11, 2013

As communication technologies continue to evolve and change, SMBs need technology providers who not only specialize in the new UC technologies, but also provide implementation tools as well as ongoing training and support. One company that specializes in providing the networking tools and integration flexibility is Patton Electronics, which designs and manufactures SmartNode VoIP Gateways and Routers.

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Related UC Vendors: Patton, Microsoft, IBM

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