UC Expert Views

UC Expert Views

To help you make informed decisions about Unified Communications technologies, UCStrategies provides articles, viewpoints, and a cornucopia of information from the industry's leading analysts and consultants, chosen for expertise in their selected areas to help you better understand the dynamic UC arena.



Kurmi Software – BCOM for the Core and an Extensive Service Brokerage Platform

By Phil Edholm July 8, 2015

The category of products and solutions defined as Business Communications Operations Management (BCOM) systems is increasingly being seen as the critical component of delivering a successful Unified Communications (UC) environment. Today, UCStrategies examines Kurmi Software, a leading Paris-based BCOM vendor. Kurmi has a differentiated view of the UC landscape, as well as unique capabilities focused on UC as both an IT application and as a User Experience.

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Related UC Vendors: Kurmi Software

Damaka Enables CEBP With Endpoint SDK for Cisco, Microsoft, and IBM

By Phil Edholm July 7, 2015

Using their X-line mobile clients, Damaka has introduced the ability to integrate Microsoft, Cisco, or IBM UC system directly into a mobile app through a native mobile SDK (Software Development Kit). With mobile applications representing over 50% of time spent on digital media in 2014, it is clear that mobile app integration may be the key to the future of CEBP. 

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Related UC Vendors: Damaka, Cisco, Microsoft, IBM, Avaya, Esna

Leading Healthcare Administrator Embraces Cloud UC and Contact Center Solutions

By Blair Pleasant July 6, 2015

Group & Pension Administrators (GPA) focuses on providing high-quality and custom healthcare benefit management solutions to self-insured employers, from cost-management services to patient care. GPA wanted to “get out of the hardware business” and deployed Mitel’s cloud services for its business communications and contact center needs. 

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Related UC Vendors: Mitel

Unimax – Truly Multi-Vendor

By Phil Edholm June 4, 2015

Business Communications Operations Management (BCOM) systems are rapidly being recognized as a critical component of delivering a successful Unified Communications (UC) environment. Today, UCStrategies examines Unimax, a BCOM leader with a wide range of platform support capabilities and an extensive set of high profile customers.

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Related UC Vendors: Unimax

VOSS Solutions - Delivering BCOM Automation

By Phil Edholm May 20, 2015

The category of products and solutions defined as Business Communications Operations Management (BCOM) systems, enables both enterprises and service providers to automate and optimize the configuration and operation of the range of components within a UC system. Today UCStrategies examines VOSS Solutions, which approaches the category from a number of unique perspectives.

 

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Related UC Vendors: VOSS

Reasons Why Teleworking Makes Sense

By Melissa Swartz May 7, 2015

Businesses are finding that providing workers the opportunity to work remotely has some important benefits, not only for the workers but also for the organization. Here are a few of the most common advantages:

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Related UC Vendors: Mitel

Is the Velocity of Change Impacting your Business Communications - UC Solution?

By Phil Edholm May 7, 2015

UCStrategies has identified Business Communications Operations Management (BCOM) as the category of products and services designed to enable organizations to deal with this new sophistication and complexity. To better understand how BCOM impacts organizations, I talked to some UC teams that have deployed BCOM solutions to get a feel for how BCOM solutions were impacting their organizations.

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Related UC Vendors: VOSS, Unimax, Kurmi Software

Five Features of a Successful Enterprise Mobile App

By Michael F. Finneran May 4, 2015

Mobility, in conjunction with unified communications and collaboration (UC&C), has swept through the enterprise, making users more productive and accessible. Integrating those two capabilities holds the promise of even greater returns on those technology investments. However, for any technology initiative to be truly considered successful, users have to adopt and utilize its capabilities. With regard to mobile applications, we now have a good base of knowledge regarding what it takes to make this happen.

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Related UC Vendors: Mitel

Dimension Data Benchmarking Study

By Blair Pleasant April 30, 2015

Since 1997, Dimension Data has been surveying call center management to get information on trends, technologies, interaction methods, and other items impacting the contact center market, in order to capture the information that’s most relevant to the industry and its future. The 2015 Global Contact Center Benchmarking Report is based on a comprehensive survey that is refreshed every year, making it possible to identify and quantify trends and operational performance of contact centers.

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Related UC Vendors: Dimension Data

Kellogg’s – Driving Innovation with Software Defined Networking Infrastructure

By Blair Pleasant March 23, 2015

To help its 30,000 employees communicate and collaborate, Kellogg’s is moving to a software defined telecommunications infrastructure which leverages innovative technologies such as SIP. The company is in the process of eliminating legacy phone lines globally and rolling out unified communications infrastructure which will enable cost savings and collaboration improvements for team members.

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Related UC Vendors: Sonus

Avoiding Day Two Regret and Ensuring End-User Adoption

By Blair Pleasant March 12, 2015

I recently spoke with the folks at Estech Systems, Inc. (ESI) about what they call “Day Two Regret,” a form of buyer’s remorse. As they explain, businesses will buy a new system or sign up with a new cloud provider and then realize that those basic, yet critical features they used to be able to do are not easily found in the new system. In order to increase user adoption and eliminate “Day Two Regret,” UCC vendors need to keep things easy and relevant to business customers, as well as intuitive for the end user.

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Related UC Vendors: ESI

Introducing Business Communications Operations Management (BCOM) - A New Management and Operations Paradigm

By UCStrategies March 10, 2015

This article explains the communication industry’s transformation from a device or line-centric management model to a user-centric, or business-centric model. As a result of this industry transformation, the new Business Communication Operations Management category has emerged.

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Related UC Vendors: Kurmi Software, VOSS, Unimax

A Great UC Experience Requires Networking Best Practices and Strong UC Management Tools

By Stephen Leaden February 6, 2015

Unified Communications (UC) can be a game changing experience for users accustomed to a telephony-only world. Making this a high quality experience requires both networking best practices and ongoing network analysis, monitoring and management, My staff and I have developed a set of best practices for designing and maintaining a network for integrating data, voice, and video into a single network platform to provide the mobility and communications efficiency that users demand.

 

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Related UC Vendors: Dell

UCC Still Needs Interoperability, Integration, and Federation

By Blair Pleasant January 28, 2015

Ask any current or potential unified communications (UC) customer what the biggest challenges are, and chances are the issues of interoperability and federation will be mentioned. Damaka, which developed Amadeo to fill the need for simplifying UCC deployment while eliminating interoperability issues and increasing collaboration.

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Related UC Vendors: Damaka, Microsoft, Cisco, IBM, Polycom

Ensuring a Quality Wi-Fi Voice Experience for Lync

While Microsoft has long earned a prime spot in Gartner’s Leader’s Quadrant for unified communications, in 2014 it moved up to the Leader’s Quadrant for corporate telephony as well. With millions of users on Lync for instant messaging and presence and the need for fully unified communications solutions, it is no wonder that more and more organizations are looking to Lync to provide their voice communications as well. As with any voice over IP solution, one of the bigger challenges many IT departments face is how to deliver business-grade voice communications to mobile as well as wired users.

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Related UC Vendors: Dell, Microsoft

Cloud PBX – a Turbulent Transition for VARs

By Clark Richter January 7, 2015

The challenges that traditional interconnects and VARs face with cloud adoption are a combination of technical and financial. UCStrategies interviewed Damon Finaldi, General Manager, Tele-Data Solutions, to better understand some of the real world challenges that VARs face when transitioning to the cloud.

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Related UC Vendors: ESI

B2B UC Collaboration Is Key Factor For Enterprise User Adoption

By Art Rosenberg December 1, 2014

To increase the payoff of their deployed UC platforms and UC-as-a-Services, a growing list of enterprises are focusing on encouraging person-to-person contacts between people inside and outside of the organization. Forward-thinking enterprises are building B2B UC collaboration into sales, production, product development, procurement, marketing, and logistics processes. The results include fewer emails, increased productivity, faster time-to-market, and reduced telephone charges.

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Related UC Vendors: NextPlane, Microsoft, Cisco, IBM, Unify, Mitel, GENBAND

Do I Have To? Why UC Needs the SBC

By Joseph Williams November 25, 2014

When Microsoft first assigned me to lead one of its Lync partner engineering teams, I had to ramp up quickly on the infrastructure architecture needed to support the product. Most everything made sense to me except the Session Border Controller (SBC). From a simple architecture perspective, it seemed like a firewall solution should obviate the need for an SBC. My engineering team quickly educated me on why these are common misperceptions.

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Related UC Vendors: Sonus

Enterprise-Capable BYOD

By UCStrategies Staff November 20, 2014

BYOD is now the reality in business communications for many organizations, and IT departments need to understand how they can best support these personally owned mobile devices in an enterprise environment.

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Related UC Vendors: ESI

Bridging the User Expectation Gap in Enterprise UC

By Evan Kirstel November 19, 2014

Many organizations are struggling with the perceived benefits versus the reality of changing their existing network architecture. While the benefits are clear in terms of innovation and flexibility, the challenge is, “How do I alter my network infrastructure to realize those benefits at a pace and a budget that I can afford?” One approach is a hybrid model that encompasses SDN-enabled infrastructure and non SDN-enabled infrastructure. 

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Related UC Vendors: HP, Microsoft

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