UC Newsroom

UC Newsroom

The latest announcements relevant to the UC industry.

Avaya and HP Team Up to Provide UC and Contact Center as Services

By Robbie Pleasant August 27, 2014

Avaya and HP Enterprise Services (ES) recently announced a new multi-year agreement intended to offer new cloud services to enterprises.

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Related UC Vendors: Avaya, HP

BT and Avaya Offer Cloud Solutions Channel

By Robbie Pleasant August 18, 2014

BT and Avaya are joining forces, with the announcement of a five-year agreement for BT Wholesale to deliver Avaya’s Unified Communications and Contact Center applications as a cloud service to midmarket and enterprise customers.

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Related UC Vendors: Avaya

ShoreTel Launches Mobility 8

By Robbie Pleasant August 12, 2014

ShoreTel launched the latest update to its mobile collaboration software today. The newest version, ShoreTel Mobility 8, provides mobile-enabled video conferencing, as well as integration with the ShoreTel Communicator desktop call control suite and a virtualized ShoreTel Mobility Router.

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Related UC Vendors: ShoreTel

PanTerra Adds Click-to-Communicate Features to SmartBox

By Robbie Pleasant August 7, 2014

PanTerra Networks has added new UC and mobile functionality to its SmartBox service, providing Unified Communication and Collaboration in real-time. Aimed at the midmarket, the newly-updated version of its cloud file-sharing and storage service can now be used across mobile devices. 

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Related UC Vendors: PanTerra Networks

Plantronics Expands Plantronics-as-a-Service with Manager Pro v3.0

By Robbie Pleasant August 1, 2014

Plantronics Manager Pro has been updated to version 3.0, providing greater management of Plantronics communications devices. This cloud service can be used to deploy and manage these endpoint  devices, allowing IT professionals to provide a consistent user experience across any number of devices, while making it less complex for end-users.

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Related UC Vendors: Plantronics

Avaya Optimizes Cloud Offerings

By Robbie Pleasant July 28, 2014

Avaya is continuing to strongly push towards cloud migration, with the first of many moves to optimize its solutions and Collaboration as a Service (CaaS) delivery processes through the Avaya Collaboration Cloud.

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Related UC Vendors: Avaya

BT Introduces the One Phone Office and Professional

By Robbie Pleasant July 18, 2014

BT is making its return to the mobile space, with the launch of BT One Phone. This is a Unified Communications offering providing mobile and fixed line communications to a single mobile device from the cloud.

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Plantronics Offers Itself as a Service

By Robbie Pleasant July 17, 2014

Plantronics-as-a-Service will enable Cloud Service Providers to offer complete communication solutions, while enabling customers to get full packaged communications solutions from a single provider.

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Related UC Vendors: Plantronics

Fujitsu Introduces Hosted Enterprise UC Solution

By Robbie Pleasant July 17, 2014

Fujitsu has developed a new hosted Unified Communications solution for enterprises, with the introduction of Fujitsu Cloud Enterprise Communication Service (ECS) Connect. This is the first offering in Fujitsu’s cloud-hosted, end-to-end UC solutions portfolio, and delivers voice, communications, and collaboration integration services.

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Related UC Vendors: Microsoft

Windstream Releases Unified Communications as a Service Solution

By Robbie Pleasant July 9, 2014

Unified Communications will be made available as a service through Windstream soon, with the announcement of nationwide availability of its enterprise-class Unified Communications as a Service (UCaaS) offering.

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Plantronics Enhances Partner Support

By Robbie Pleasant July 1, 2014

As Plantronics moves more aggressively into the Unified Communications market, it needs partners it can trust and invest in. The company has been improving its partner channel model, with changes such as the introduction of a new rewards program.

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Related UC Vendors: Plantronics

Vidyo Brings Ultra HD to its Solutions

By Robbie Pleasant June 9, 2014

Vidyo has announced a new soft room with Ultra HD, available as a software application for standard equipment. The VidyoRoom Soft Edition (SE) and Ultra HD (4K) rendering capabilities can improve the VidyoRoom HD-230 and VidyoPanorama 600 solutions.

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Interactive Intelligence Announces PureCloud Suite

By Robbie Pleasant June 4, 2014

Interactive Intelligence is launching a new cloud-based platform called PureCloud, and related services offering communications, collaboration, and customer engagement applications, to connect employees and customers efficiently and conveniently.

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Related UC Vendors: Interactive Intelligence

ESI Announces Cloud PBX Solution

By Robbie Pleasant May 19, 2014

ESI has announced the launch a new Cloud PBX solution at an exclusive event for its channel partners. This new solution integrates ESI’s manufactured phones with a web-based dashboard, creating a solution based on the user’s workflow to provide an intuitive tool that works within daily business operations.

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InterCall and NextPlane Partner up to Provide UC Federation Capabilities

By Robbie Pleasant May 14, 2014

InterCall and NextPlane have reached a new agreement, which will add NextPlane’s UC Exchange service to InterCall’s UC offerings. This will enable InterCall customers using unified communications platforms to communicate and collaborate with hundreds of organizations and UC domains worldwide, providing faster and seamless collaboration.

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Related UC Vendors: InterCall, NextPlane

Avaya Enhances Collaboration Pods with Communications as a Service Solutions

By Robbie Pleasant May 12, 2014

Avaya’s Collaboration Pods portfolio is in for an upgrade, with the addition of new models for Cloud Service Providers. These new models are designed for cloud Service Providers, so that they can provide Unified Communications-as-a-Service (UCaaS), or Contact Center-as-a-Service (CCaaS) to their end customers.

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Related UC Vendors: Avaya

IntelePeer Adds SIP Trunking to Tech Data’s Store

By Robbie Pleasant May 9, 2014

IntelePeer and Tech Data Corporation are teaming up, bringing IntelePeer’s SIP trunking services through Tech Data’s Solutions Store.

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Related UC Vendors: IntelePeer

Mitel’s MiContact Center Live Launches to the Cloud

By Robbie Pleasant May 8, 2014

Mitel has announced the launch of MiContact Center Live, a cloud-based customer care platform that provides companies with tools to help them engage their customers.

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Related UC Vendors: Mitel

Unify Focuses on Channel Partners

By Robbie Pleasant May 5, 2014

Unify (formerly Siemens Enterprise Communications) is enhancing its focus on channel partners, with a go to market strategy based on a channel centric model. The new strategy was announced at Unify’s International Partner Conference, wherein executives outlined improvements that its

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Related UC Vendors: Unify

Enghouse Releases EICC 8.0

By Robbie Pleasant April 30, 2014

Enghouse Interactive has introduced the latest version of the Enghouse Interactive Communication Center (EICC). Version 8.0 of EICC, previously known as Zeacom Communications Center, capitalizes on Zeacom’s TouchPoint agent interface.

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Related UC Vendors: Enghouse Interactive, Microsoft

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