UC Newsroom

UC Newsroom

The latest announcements relevant to the UC industry.



Genesys Unveils G-NINE

By Robbie Pleasant May 23, 2017

Genesys has announced a new omni-channel platform and customer engagement model: the Genesys Customer Experience Platform “G-NINE.”

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Related UC Vendors: Genesys, Interactive Intelligence

Cisco Announces MindMeld Acquisition

By Robbie Pleasant May 12, 2017

Cisco announced intent to acquire MindMeld Inc. MindMeld, an artificial intelligence (AI) company with 10 patent assets to its name, is known for its unique AI platform that lets customers create intelligent, human-like conversational interfaces for applications and devices, developed and advanced through its proprietary machine learning (ML) technology.

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Related UC Vendors: Cisco

AeroFS Releases New Amium Collaboration Platform

By Robbie Pleasant May 10, 2017

AeroFS has released a new version of its Amium collaboration platform. This new release is designed to provide a content-centric collaboration environment that can work just as well with people inside and outside of the organization, and is available now.

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BroadSoft Releases BroadCloud PaaS

By Robbie Pleasant May 10, 2017

BroadSoft, Inc. has announced the commercial availability of its Platform-as-a-Service (PaaS) offering, BroadCloud. This managed cloud infrastructure allows service providers to bring the BroadSoft Business cloud applications to market, and is available now to service providers as part of the BroadCloud cloud platform.

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StarLeaf Announces Distribution Agreement with ScanSource

By UCStrategies Staff May 8, 2017

StarLeaf has announced a distribution agreement with ScanSource, Inc. This new relationship will expand greatly the reach of StarLeaf solutions throughout the US and Canada. Teaming with StarLeaf gives ScanSource’s reseller partners access to advanced UC cloud solutions, alongside a portfolio of easy-to-use and tightly integrated cloud video meeting solutions.

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Related UC Vendors: ScanSource

VOSS Hires Pat Richard to Further Strengthen VOSS’ Microsoft Business Unit

By UCStrategies May 8, 2017

VOSS Solutions announced the hiring of Pat Richard, to the role of Principal Skype for Business Architect, based in the U.S. With more than two decades of experience with Microsoft technology, Pat is a leading authority in Skype for Business, PowerShell, and Microsoft Exchange related projects including migration, upgrades, design, and automation.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM), Microsoft

PanTerra Announces New Unified Cloud Service with Multi-Media Team Messaging

By Robbie Pleasant May 4, 2017

PanTerra Networks has announced the release of the next generation of its unified cloud service: Streams. This new cloud service combines real-time communications, adding multi-media, persistent team messaging, the ability to share text, links, images, and even live broadcast streams, along with many more features.

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Related UC Vendors: PanTerra Networks

RingCentral Expands Global Footprint in Asia Pacific and Launches in Latin America to Support Enterprise Growth

By UCStrategies May 2, 2017

RingCentral is expanding the footprint of the RingCentral Global Connect Network™ in Asia Pacific and Latin America to support growing demand from enterprise customers.

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Related UC Vendors: RingCentral

Jive Software Acquired to Join the Aurea Family

By Robbie Pleasant May 2, 2017

ESW Capital, LLC, has announced a new acquisition, with the purchase of Jive Software, Inc, which will be joining its Aurea family of companies. Jive was one of the early “Enterprise 2.0” providers of enterprise social software, and its solutions are used by more than 30 million people around the world in almost 1,000 companies.

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Related UC Vendors: Jive

Arkadin’s SmartStart is a Game Changer in Solving User Adoption Headaches for Unified Communications Services

By UCStrategies Staff April 26, 2017

Arkadin, an NTT Communications company, has introduced a new tool that is driving higher levels of adoption for its services, and significantly shortening the time from deployment to everyday usage.

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Related UC Vendors: Arkadin

Nectar Receives 2017 Unified Communications Product of the Year Award

By UCStrategies April 11, 2017

Nectar announced that Nectar Evolution has been named a winner of TMC’s Unified Communications Product of the Year Award.

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Related UC Vendors: Nectar, Cisco

Consilium’s Collaboration Software Products are now Orderable from Cisco under Cisco SolutionsPlus

By UCStrategies April 7, 2017

Consilium Software today announced that it has reached a new resale agreement with Cisco Systems, Inc. under which Consilium’s Uni™ product suite will be available for sale via Cisco SolutionsPlus.

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Related UC Vendors: Consilium Software, Cisco

Workato Delivers Collaborative Communications Features for Business Applications

By UCStrategies April 5, 2017

Workato today announced a partnership with RingCentral to deliver unified customer experiences by enabling businesses to integrate RingCentral into their business workflows. The partnership is the first to provide 360 degree access to customer data across apps, solving customer issues faster and automating sales processes to improve sales productivity.

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Related UC Vendors: RingCentral

Mitel Appoints Todd Abbott as EVP Global Sales

By UCStrategies April 5, 2017

Mitel announced the appointment of Todd Abbott, a seasoned executive and industry leader with over 30 years of technology and business communications experience, to oversee the global sales operations at Mitel.

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Related UC Vendors: Mitel

StarLeaf Announces Free Skype Meeting Interop Service

By UCStrategies April 4, 2017

StarLeaf has announced a range of services that allow traditional video meeting room systems to join a scheduled Skype for Business meeting.

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Amazon Web Services Announces Amazon Connect

By Robbie Pleasant March 29, 2017

Amazon Web Services, Inc. (AWS) has announced a new cloud-based contact center service: Amazon Connect. This is a self-service solution designed to help businesses deliver customer service at an affordable cost, based on the same contact center technology used by Amazon customer service associates around the world.

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VOSS Solutions Introduces VOSSBot

By UCStrategies March 28, 2017

Today, VOSS Solutions announced VOSSBot, which provides a revolutionary simple way for customers to control VOSS-4-UC, using natural language Instant Messages via common chat tools such as Skype, Slack and others.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Clarity Connect™ Now Available in New Languages

By UCStrategies March 28, 2017

Clarity announced the release of a new web-based interface for agents in Clarity Connect™. This new interface provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect.

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Related UC Vendors: Clarity Connect, Microsoft, Arkadin

8x8 Announces New Cloud Contact Center Solution: ContactNow

By Robbie Pleasant March 27, 2017

8x8 has a new contact center solution aimed at teams and small contact center, called 8x8 ContactNow. This solution is designed to expand upon 8x8’s cloud contact center portfolio, adding solutions for a variety of teams, with flexible pricing models, designed to help companies set up and run a contact center quickly and easily.

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Related UC Vendors: 8x8

Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

By UCStrategies March 23, 2017

VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

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