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UC Newsroom

The latest announcements relevant to the UC industry.

Avtex Announces Hosted Lync as a Service Offering

By Avtex December 11, 2014

Avtex announced today it is adding Hosted Lync Voice to its suite of offerings. Called Avtex Voice, this new offering will help organizations reduce costs while providing a fully integrated communications and collaboration platform in a secure hosted environment.

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Related UC Vendors: Microsoft, Interactive Intelligence

ThinkingPhones Secures $56.7 Million in Funding

By Thinking Phone Networks December 5, 2014

Thinking Phone Networks, Inc. announced that it has closed a $56.7 million round of Series D financing led by Technology Crossover Ventures (TCV). Funds will be used to accelerate product innovation, dramatically expand ThinkingPhones’ global sales force, and enhance customer support services. The company expects to more than double its workforce by the end of 2015.

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Related UC Vendors: Thinking Phone Networks

Dell Releases Unified Communications Command Suite

By Robbie Pleasant November 20, 2014

The new UC Command Suite helps to provide a flexible, cross-platform management approach to UC, by providing analytics and diagnostics in an easy to comprehend manner, as well as insights about workforce activities, business processes, and system performance.

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Related UC Vendors: Dell

Cisco Introduces Project Squared

By Robbie Pleasant November 18, 2014

The latest Cisco news comes from the Collaboration Summit 2014, as the company introduced Project Squared. This is a business collaboration app, combining chat, audio, video, content sharing, and multi-party meetings into a single experience, so as to meet the collaboration needs of teams at work.

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Related UC Vendors: Cisco

Sonus Networks and Westcon Group to Make Enablement and Security of Real-Time Communications Easily Accessible to U.S. Government

By Sonus November 18, 2014

Sonus' complete line of Session Border Controllers (SBCs) is now available to U.S. government customers via the distributor's General Services Administration (GSA) program. The reseller agreement marks the first time Sonus SBCs are available to both civilian and Department of Defense (DoD) agencies through the GSA's IT Schedule 70 − the most widely used acquisition vehicle in the U.S. federal government.

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Related UC Vendors: Sonus

KANA Releases Latest Edition of its Enterprise Solution

By Robbie Pleasant November 12, 2014

Verint Systems Inc. and KANA Software have announced the release of the latest version of the KANA Enterprise solution. This new version offers enhancements to improve the effectiveness of customer engagement centers, as well as employee collaboration, productivity, and responsiveness to customer demands. 

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Related UC Vendors: Verint

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

By Enghouse Interactive November 5, 2014

Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new mobile application that visually navigates customers through an organization’s customer service options.

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Related UC Vendors: Enghouse Interactive

OVCC Announces Video Calls on Demand

By Robbie Pleasant October 28, 2014

The Open Visual Communications Consortium’s (OVCC) latest network service definition allows business video users to make secure video calls without the need to schedule them in advance, providing access to high quality and secure calls with greater convenience and ease.

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Related UC Vendors: Open Visual Communications Consortium (OVCC)

Sonus Advances Virtualization Offerings to Make Communications Networks More Flexible, Cost-effective

By Sonus October 16, 2014

Sonus Networks, Inc. today announced the next milestone in the company’s strategy to virtualize its product portfolio with the introduction of the Sonus PSX SWe (Software edition) and the Sonus DSC SWe.

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Related UC Vendors: Sonus

Sonus Simplifies Deployment, Management, Configuration of Real-Time Communications for Service Providers, Enterprises

By Sonus October 16, 2014

Sonus Networks, Inc. today announced new enhancements to its Session Border Controller (SBC) portfolio. These new software releases offer expanded video and management support, as well as new network monitoring capabilities available from Sonus Global Services (SGS).

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Related UC Vendors: Sonus

Toshiba’s VIPedge Cloud-based Business Telephone Solution Now Eligible for E-Rate Program

By Toshiba October 15, 2014

Toshiba America Information Systems, Inc. announced that its VIPedge® cloud-based business telephone solution is now eligible for the national E-Rate Program. Providing $2.25 billion annually to public and non-profit K–12 schools, as well as all public and many private libraries, the E-Rate program is designed to help U.S. schools and libraries obtain affordable telecommunications and Internet access.

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Related UC Vendors: Toshiba

BroadSoft Rebuilds Identity and Releases New UC-One Capabilities

By Robbie Pleasant October 15, 2014

  BroadSoft is revamping and recreating its corporate identity, with enhancements to its brand, strategy, and technology. The company has new strategic initiatives, designed to strengthen its UC One Unified Communications services, and provide an improved user experience.   With

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Unify Launches New Partner Program

By Robbie Pleasant October 13, 2014

Unify has unveiled a new channel partner program, designed to provide partners worldwide with more opportunities.

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Related UC Vendors: Unify

Plantronics Launches New Headsets and Digital Processors

By Robbie Pleasant October 3, 2014

Plantronics has announced a new family of headset solutions, made for contact centers and designed to provide comfort, clear calls, and reliability. In this new series, the Plantronics EncorePro 500 Series, is marketed toward Customer Service Representatives (CSRs), and boasts smart firmware and a variety of controls and features.

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Related UC Vendors: Plantronics

Mitel Rebrands and Relaunches

By Robbie Pleasant October 2, 2014

With the integration of the acquired companies, Mitel is going through a complete brand reposition. It’s changing from telephony to business communication, from PBX to SaaS/Cloud, and from hardware to software.

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Related UC Vendors: Mitel

Toshiba’s New Cloud-based VIPedge Application Service Delivers Advanced UC, Mobility and Messaging for Toshiba’s Strata CIX-CTX Business Phone Systems

By Toshiba October 1, 2014

Cloud based Apps Now Available as a Subscription Service, With Minimal or No Capital Cost Toshiba America Information Systems, Inc., Telecommunication Systems Division today announced its new VIPedge® Application Service, which

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Related UC Vendors: Toshiba

Clarity Consulting Announces the Release of Clarity Connect 3.2 for Microsoft Lync with Email Routing and Salesforce Integration

By Clarity Connect September 30, 2014

Clarity Consulting Inc. today announced the release of the latest version of its native Lync contact center product, Clarity Connect 3.2. Building on Clarity Connect’s history as an innovative, first-to-market contact center solution for Lync, the newest release adds unique, native integration with Microsoft Exchange to provide email routing; as well as out-of-the-box integration with Salesforce.com, resulting in increased agent efficiency.

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Related UC Vendors: Clarity Connect, Microsoft

AVST Offers First Enterprise-Class Independent Voicemail Solution for Microsoft Lync

By Robbie Pleasant September 23, 2014

Applied Voice & Speech Technologies, Inc. (AVST) has made it easier for companies to transition their PBX infrastructure to Microsoft Lync. With a new direct IP integration between Microsoft Lync 2013 and AVST’s CX-E platform, best-of-breed UC applications from AVST augment and enhance Lync’s core voice capabilities.

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Related UC Vendors: AVST, Microsoft, Avaya, Cisco, Mitel, NEC

Toshiba’s New UCedge Redefines Unified Communications Across Smartphones, Tablets and Windows and Mac Computers

By Toshiba September 22, 2014

Toshiba America Information Systems, Inc., today released its new UCedge™ Unified Communications solution. Redefining Unified Communications, UCedge delivers interoperability between Toshiba phone systems and third-party devices — including smartphones, tablets and Windows® and Mac® computers.

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Related UC Vendors: Toshiba

Yorktel Publishes Whitepaper Examining Best Practices in Video Conferencing, Streaming Media and Webcasts

By Yorktel September 5, 2014

Yorktel announced that it has published a whitepaper examining video conferencing, streaming media and webcast best practices. “3 Best Practices for Video Conferencing, Streaming Media and Webcasts,” explores how advancements in broadband availability, visual and voice communications are leading savvy executives to utilize video and media services to reduce travel costs, stay connected to their increasingly remote workforces, and find new ways to engage customers and prospective clients.

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Related UC Vendors: Yorktel

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