UC Newsroom

Siemens Enterprise Communications is the Choice of German Federal Employment Agency

By Robbie Pleasant September 1, 2010

The German Federal Employment Agency has recently signed a full managed service contract with Siemens Enterprise Communications, worth over 100 million Euros for its eight-year duration. Siemens will handle construction for a telecommunication infrastructure for over 100,000 ports while providing hardware, software, and end-user devices for the employment agency.

Unified_communication, mobile_communication, call_center, communication_enabled_business_process, uc_information, ucstrategies, Siemens

Skype Connect 1.0 Launches

By Robbie Pleasant August 31, 2010

Skype has officially announced the end of beta testing and official launch of Skype Connect (formerly known as Skype for SIP). Skype Connect is intended to deliver a solution connecting Skype to IP-enabled private branch exchange (PBX) or Unified Communications systems.

Unified_communication, mobile_communication, uc_information, ucstrategies, Skype

NEC and CounterPath Announce New Mobile UC Solution

By Robbie Pleasant August 24, 2010

CounterPath Corporation and NEC Unified Solutions have recently introduced NEC's Smart Mobile Client. This solution for Fixed-Mobile Convergence is intended to extend the functionality and capabilities of NEC communication servers to popular and leading smart phones.

fixed_mobile_convergence, fmc, Unified_communication, mobile_communication, uc_information, ucstrategies, NEC, CounterPath

Fonality Reveals New Features

By Robbie Pleasant August 24, 2010

Fonality, Inc. announced the release of new product and software enhancements to its line of IP telephony solutions. Its business phone system is available for companies of all sizes, and is flexible, easy to install and manage, and designed to reduce costs while increasing productivity.

fixed_mobile_convergence, Unified_communication, mobile_communication, uc_information, ucstrategies, interoperability, ip, voip, Fonality

eZuce Offers OpenUC

By Robbie Pleasant August 15, 2010

eZuce, a startup company, is offering a software-only, SIP-based enterprise product as an alternative to Microsoft's UC options. eZuce's OpenUC, aimed at large to midsize enterprises, can be offered as an on-premises solution or through a managed services environment, and is designed to offer all the functionality of legacy hardware-based IP PBX systems through an open source and software-based approach.

Unified_communication, uc_information, ucstrategies, ip, voip, eZuce

Voxeo Acquires Teleku

By Robbie Pleasant August 13, 2010

Voxeo Corp. has announced its acquisition of Teleku, a small competitor that provides a platform for web developers to create voice and SMS applications using common web programming languages. This follows Voxeo’s acquisitions of VoiceObjects, Micromethod Technologies, and IMified, and will help the company gain market share in cloud-based platforms.

Unified_communication, ucstrategies, cloud, Voxeo, Teleku, Tropo

Zeacom Unveils New UC Solution

By Robbie Pleasant August 10, 2010

Zeacom recently announced the release of the latest version of its Unified Communications, Contact Center, and Business Process Automation solution: Zeacom Communications Center (ZCC) 5.1.

Unified_communication, uc_information, ucstrategies, Zeacom

Verint Provides Forecasting and Scheduling Capabilities to Impact 360

By Robbie Pleasant August 9, 2010

Verint Systems Inc. announced that its Impact 360 for Public Safety Powered by Audiolog solution will be receiving a new forecasting and scheduling functionality. The software is designed for public safety answering points (PSAP), as well as command & control, and emergency communication centers.

Unified_communication, mobile_communication, uc_information, ucstrategies, voip, Verint

Apptix Brings Back MailStreet.com

By Robbie Pleasant August 9, 2010

Apptix announced recently its e-commerce and educational site for small businesses, MailStreet.com, will be re-launched. The new MailStreet.com can be used as a resource site that provides information on hosted communications services as well as a shopping portal for interested businesses.

Unified_communication, uc_information, ucstrategies, interoperability, ip, voip, Apptix

Avaya Data Solutions on the Rise

By Robbie Pleasant August 5, 2010

Avaya recently declared an increase in momentum for its Avaya Data Solutions (ADS) business unit, which has already generated four consecutive quarters of growth.

Unified_communication, uc_information, ucstrategies, Avaya

Intermedia Launches Hosted PBX Service

By Robbie Pleasant August 4, 2010

Recently, Intermedia launched its hosted PBX service, a VoIP-based service that integrates with Intermedia's hosted Exchange e-mail service to enable customers to access hosted PBX and unified communications features.

Unified_communication, mobile_communication, uc_information, ucstrategies, ip, voip, pbx, Intermedia

Enabling Technologies Named Microsoft's East Region Partner of the Year

By Robbie Pleasant August 3, 2010

Microsoft's East Region Partner of the Year has been decided, and the award goes to Enabling Technologies Corporation. The award is given to one of Microsoft's partners in each geographic region for their revenue, loyalty, and customer satisfaction.

Unified_communication, uc_information, ucstrategies, Microsoft, Enabling

Damaka Brings Unified Communication and Collaboration Platform to BlackBerry

By Robbie Pleasant July 29, 2010

Damaka announced the introduction of its Unified Communication and Collaboration product suite for BlackBerry devices. The upcoming release will provide users with presence, instant messaging, application and desktop sharing, and the ability to join in audio conferences.

Unified_communication, mobile_communication, uc_information, ucstrategies, Damaka, BlackBerry

OAISYS Provides New Call Recording Solutions

By Robbie Pleasant July 29, 2010

OAISYS has announced the release of the latest versions of its Talkument and Tracer software solutions, designed to enhance technology and improve functions for public safety agents and call centers, available now for early-adopter field trials.

Unified_communication, uc_information, ucstrategies, voip, OAISYS

PanTerra Provides New UC Cloud Service

By Robbie Pleasant July 25, 2010

PanTerra Networks announced that it will offer TryUC, a version of its WorldSmart unified communication service, for free to customers of its WorldSmart businesses, aimed at improving sales, productivity, and customer satisfaction. The service is neither a trial nor an app that times out, but rather a Business to Customer (B2C) cloud-based service that provides a competitive advantage to WorldSmart businesses.

Unified_communication, uc_information, ucstrategies, PanTerra, TryUC

Avaya Launches New Customer Service and Collaboration Applications

By Robbie Pleasant July 21, 2010

Avaya announced a suite of new and enhanced products and services based on Avaya Aura, intended to redefine the economics and effectiveness of real-time multimedia enterprise communications. With these new services and tools, users can speed up decision making and achieve financial impact, while enterprises gain a more people-centric approach to collaboration.

Unified_communication, mobile_communication, contact_center, uc_information, ucstrategies

ShoreTel and Alinean Launch Online TCO Tool

By Robbie Pleasant July 21, 2010

ShoreTel has recently announced that its ShoreTel Online TCO Tool, powered by Alinean, is now available through the Shoretel web site. This tool is based on the Total Cost of Ownership (TCO) industry standards set by Alinean, and incorporates third-party research from leading firms.

Unified_communication, uc_information, ucstrategies, ShoreTel, TCO

ShoreTel's New Contact Center Offering

By Robbie Pleasant July 20, 2010

ShoreTel has recently released Contact Center 6, a new version of its call center software. This new software makes for easy integration of contact center activities with exiting core business processes, and promises to help call centers improve responsiveness and flexibility.

Unified_communication, mobile_communication, uc_information, ucstrategies, ShoreTel

NTT Offers to Acquire Dimension Data

By Robbie Pleasant July 19, 2010

Nippon Telegraph and Telephone Corporation (NTT), along with Dimension Data Holdings Plc, announced their agreement on terms for a cash offer to be made by NTT in order to acquire Dimension Data.

Unified_communication, NTT, Dimension_Data, acquisition

AVST Introduces New Repartee Release

By Robbie Pleasant July 15, 2010

Applied Voice and Speech Technologies, Inc. (AVST) announced its first release since the acquisition of Active Voice: the Repartee LX 11.3 and LXi 11.3, offering hospitality, voicemail, call processing, and many other features on a Linux-based platform. Repartee is designed for small and mid-sized businesses, and promises to cost-effectively manage voice communications, improve customer service, and increase productivity.

Unified_communication, uc_information, ucstrategies, AVST, Active_Voice

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Siemens Enterprise Communications is the Choice of German Federal Employment Agency

Skype Connect 1.0 Launches

NEC and CounterPath Announce New Mobile UC Solution

Fonality Reveals New Features

eZuce Offers OpenUC

Voxeo Acquires Teleku

Zeacom Unveils New UC Solution

Verint Provides Forecasting and Scheduling Capabilities to Impact 360

Apptix Brings Back MailStreet.com

Avaya Data Solutions on the Rise

Intermedia Launches Hosted PBX Service

Enabling Technologies Named Microsoft's East Region Partner of the Year

Damaka Brings Unified Communication and Collaboration Platform to BlackBerry

OAISYS Provides New Call Recording Solutions

PanTerra Provides New UC Cloud Service

Avaya Launches New Customer Service and Collaboration Applications

ShoreTel and Alinean Launch Online TCO Tool

ShoreTel's New Contact Center Offering

NTT Offers to Acquire Dimension Data

AVST Introduces New Repartee Release

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