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UC Newsroom

The latest announcements relevant to the UC industry.

Kurmi Software Establishes New Office in New York City and Customer Support Center for North America

By UCStrategies December 13, 2017

Kurmi Software announced the incorporation of Kurmi Software Inc. with a new office in New York City.

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Related UC Vendors: Kurmi Software, Business Communications Operations Management (BCOM)

Dialpad Offers Free Business Phone Systems to Small Businesses

By Robbie Pleasant December 7, 2017

Dialpad has announced the release of a new service, intended to help small businesses and remote workers by eliminating their monthly phone bills.

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Verint Enhances Workforce Management With Artificial Intelligence Capabilities

By Robbie Pleasant December 6, 2017

Verint has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution where users can use voice-controlled digital personal assistants and automatically perform schedule-related tasks from their mobile devices.

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Related UC Vendors: Verint

Vidyo Report Analyzes Video-Enabled App Trends

By Robbie Pleasant December 4, 2017

The report surveyed 166 Chief Information Officers, Chief Technology Officers, General Managers, Front-end Developers, and Engineering Directors. Most respondents who want to embed video projects are using communications platforms-as-a-service (PaaS), with 49 percent saying they plan to start embedded video projects through a communications PaaS in the coming year.

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Genesys Announces PureCloud Integration With Amazon Lex

By Robbie Pleasant November 29, 2017

Genesys debuted the integration between Genesys PureCloud, its cloud customer engagement solution, and Amazon Lex at the AWS re:Invent conference. The integration will leverage artificial intelligence to help businesses build and maintain conversational interactive voice response (IVR) flows, providing an improved customer experience.

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Related UC Vendors: Genesys

VOSS Announces Three New Direct Customers Through the H.O.M.E. Program

By UCStrategies November 28, 2017

The VOSS H.O.M.E program was designed to support Cisco HCS partners' transition from CUCDM, the primary incumbent management platform for the 130+ HCS Partners worldwide, to VOSS-4-UC, ranked the world's #1 UC operational management platform. Throughout 2017, VOSS has been actively working with HCS partners to formalize a direct relationship with VOSS and to move from CUCDM to the enhanced VOSS-4-UC platform.

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Related UC Vendors: VOSS

VOSS Launches Series of Microsoft UC Podcasts

By UCStrategies November 27, 2017

VOSS Solutions announced the launch of a series of podcasts entitled UC Inside Track, designed to deliver regular insight into the Microsoft UC market as an easy-to-consume audio file.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Five9 Customer Service Index Shows the Value of the Customer Experience

By Robbie Pleasant November 22, 2017

Five9, Inc. conducted its inaugural Five9 Customer Service Index research, conducted by Zogby Analytics, and the results are clear: customer service experience is key to a company’s success.

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Related UC Vendors: Five9

Virsae Big Data Dive Lifts Lid on Gremlins Plaguing Voice Calls

By UCStrategies November 20, 2017

Analysis of 257 million calls pinpoints lingering networking issues Virsae Service Management (VSM), the cloud native service management platform for unified communications (UC), is crunching a mountain of data to help IT managers root out remaining glitches in their voice communications.

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Nectar Partners with Gigamon to Boost UC Performance Management

By UCStrategies November 14, 2017

Nectar Services Corp. announced it has partnered with Gigamon to offer an advanced integrated solution for UC network monitoring diagnostics.

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Related UC Vendors: Nectar

Cisco Announces Spark Assistant, a Virtual Assistant for Enterprise Meetings

By Robbie Pleasant November 8, 2017

At the Cisco Partner Summit, Cisco announced the release of a new enterprise-ready voice assistant for meetings. The new Cisco Spark Assistant will be available on the Cisco Spark Room Series portfolio, which in turn features the newly announced Cisco Spark Room 70.

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Related UC Vendors: Cisco

StarLeaf Confirms Microsoft Teams Interoperability

By Robbie Pleasant November 2, 2017

StarLeaf has announced its successful completion of interoperability testing for Microsoft Teams. Through the testing, StarLeaf demonstrated that its GTm family of systems can now work with Teams, Microsoft’s chat-based workspace in Office 365, and makes StarLeaf the first company to confirm compatibility.

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Related UC Vendors: Microsoft

Nextiva Launches NextOS

By Robbie Pleasant October 31, 2017

Nextiva has announced the launch of a new platform, complete with several new tools and features for customer service, chats, and surveys.

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GE Healthcare Verifies Masergy as a Centricity Partner

By Robbie Pleasant October 31, 2017

Masergy has announced that its Global Unified Communications as a Service (UCaaS) has been selected to join GE Healthcare’s Centricity Partner Program.

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Related UC Vendors: Masergy

Masergy Breaks Down Productivity Barriers with New Communicator HUB for UCaaS

By UCStrategies October 26, 2017

Masergy announced the Masergy Communicator HUB. The new offering greatly improves worker productivity by organizing on a single screen, all contextual information relevant to a call such as notes, emails and shared documents.

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Related UC Vendors: Masergy

Imagicle and Kurmi Software to Speed Up Cisco HCS Shared Architecture Deployment

By UCStrategies October 24, 2017

A huge opportunity is coming for the Service Providers in the next five years tens of millions of users are expected to subscribe to UCaaS based on Cisco HCS Shared Architecture and Dedicated Instances as well. 

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Related UC Vendors: Cisco, Imagicle, Kurmi Software, Business Communications Operations Management (BCOM), tekVizion

Serenova Acquires TelStrat

By Robbie Pleasant October 24, 2017

Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions.

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AVST and collab9 Offer Joint UCaaS Solution for Government Organizations

By Robbie Pleasant October 20, 2017

Applied Voice & Speech Technologies, Inc. (AVST) and collab9 have entered a partnership to deliver a joint solution that hosts AVST’s CX-E platform within collab9’s FedRAMP authorized cloud UC infrastructure.

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Related UC Vendors: AVST

Avaya Government Solutions Partners with Collab9 to Offer FedRAMP Cloud Service

By UCStrategies October 20, 2017

Avaya Government Solutions, through its partnership with Collab9, announced today that the Avaya Aura® Communication Manager unified communications (UC) product portfolio is now available as a Federal Risk and Authorization Management Program (FedRAMP) authorized solution, with an Authority To Operate (ATO) at the moderate level.

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Related UC Vendors: Avaya

Masergy Global UCaaS Solution Selected to Join GE Healthcare's Centricity Partner Program

By UCStrategies October 19, 2017

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced that its Global Unified Communication as a Service (UCaaS) has been selected to join GE Healthcare’s Centricity™ Partner Program. As a program member, Masergy’s Global UCaaS solution has been verified to work alongside the Centricity software suite, giving GE Healthcare customers the confidence that their global communications solution will meet clinical and business needs.

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Related UC Vendors: Masergy

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