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UC Newsroom

The latest announcements relevant to the UC industry.



VOSS Announces Global Strategic Partnership with LayerX Technologies

By UCStrategies Staff December 7, 2016

VOSS Solutions announced a global strategic partnership with LayerX Technologies, a provider of advanced data analytics software,

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Related UC Vendors: VOSS

ALE Launches Rainbow Platform

By Robbie Pleasant December 2, 2016

ALE has announced the release of a new relationship management platform. The Alcatel-Lucent Rainbow is a cloud-based platform designed to connect business users, contacts, and systems, to enhance collaboration and productivity, and is currently available as a freemium offering.

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Related UC Vendors: Alcatel-Lucent

Arkadin Cloud Contact Center for Office 365 Expands Global Reach & Extends Support to Microsoft Skype for Business Online

By UCStrategies December 1, 2016

Arkadin, an NTT Communications company, announced that businesses can now deploy contact center agents on local cloud infrastructure in the Americas, Europe and Asia that integrates with Skype for Business. Arkadin’s hosted Clarity Connect Contact Center for Office 365 enables customers to deploy agents in more than 15 countries, all connected on a single domain.

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Related UC Vendors: Arkadin, Clarity Connect

Landis Technologies Gets Microsoft Skype for Business-Certified and tekVizionVerified

By UCStrategies November 30, 2016

tekVizion has certified interoperability of Landis Technologies’ Attendant Pro console with Microsoft Skype for Business. As part of that certification, the Landis Technologies console is guaranteed under the #tekVizionVerified program.

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Related UC Vendors: tekVizion

RingCentral Connect API Requests Skyrocket

By Robbie Pleasant November 16, 2016

RingCentral, Inc. has announced that the company reached a new milestone. The RingCentral Connect Platform now receives 1.6 million API requests per day, marking an annual increase in overall requests of about 300 percent, and the company can now claim over 350 custom application integrations.

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Related UC Vendors: RingCentral

Nectar Services Corp. Honored with CRN® 2016 Tech Innovator Award

By UCStrategies November 16, 2016

Nectar Services Corp. announced that CRN,® a brand of The Channel Company, has recognized Nectar with a 2016 CRN Tech Innovator Award. These annual awards honor standout hardware, software or services that have helped to move the IT industry forward.

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Related UC Vendors: Nectar

BroadSoft Launches Integrated Business Portfolio

By Robbie Pleasant November 14, 2016

BroadSoft, Inc. has introduced a new portfolio of cloud PBX, contact center, and unified communications and collaboration applications. This new portfolio, called BroadSoft Business, integrates core business applications and communications in a single cloud platform, and can scale to all market segments.

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Zendesk Rebrands to Focus on Customer Relationships

By Robbie Pleasant November 8, 2016

Zendesk has undergone a series of changes, and has emerged as a rebranded version of itself. While the company’s focus will remain on customer service, it’s expanding to help companies create better customer relationships beyond single interactions, which will be the first and foremost priority.

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IR Survey Reveals More Than One-Third of IT Decision Makers Doubt Their Organizations Are Ready for Digital Transformation within UC

By UCStrategies November 2, 2016

IR announced the results of its independent survey of 511 U.S. senior decision makers on their IT-related purchases specific to unified communications (UC) and its role in digital transformation of their organizations. According to the survey, more than one-third of IT decision makers don’t believe their existing infrastructures are ready to support high traffic from the new productivity and collaboration tools that will drive this digital transformation.

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Related UC Vendors: IR, Microsoft

ALE Launches Targeted Sales Organizations and OpenTouch Enterprise Cloud 2.2

By Robbie Pleasant October 31, 2016

ALE has announced the release of the OpenTouch Enterprise Cloud (OTEC) 2.2 solution. The latest edition of OTEC is designed to provide businesses with advanced communications capabilities with an improved user experience, and alleviate the burden on IT and network management. Through this, business partners can offer their customers an easy way to adopt cloud enterprise communications services, with an improved user experience and simplified IT.

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Related UC Vendors: Alcatel-Lucent

Drum Announces Release of New Web Meeting Management Solution

By UCStrategies October 26, 2016

Drum announces the release of its new web meeting management solution. This follows the launch of its web meeting API earlier in 2016. Drum now provides a comprehensive meeting management dashboard for the end user, enabling them to host meetings, manage meetings and manage teams.

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Related UC Vendors: Drum

BlueJeans and Arkadin Elevate Partnership to Make Video Meetings More Enjoyable and Productive with Integrated Voice

By UCStrategies Staff October 19, 2016

Arkadin and BlueJeans Network increased their on-going collaboration by integrating Arkadin’s premium audio into BlueJeans’ video conferencing offering.

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Related UC Vendors: Arkadin

Pexip Infinity V13 Introduces Fully Automated Cloud Bursting for its Meeting Platform Infrastructure

By UCStrategies October 18, 2016

Pexip’s Infinity platform allows organizations of any size to improve work efficiency by simply enabling everyone to benefit from visual communication and collaboration tools. Pexip’s platform interoperability seamlessly ties together enterprise communication solutions such as Microsoft® Skype™ for Business, traditional video and telephone conferencing, and web-based communications so that organizations can improve workplace efficiency.

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Facebook Launches Workplace Worldwide

By Robbie Pleasant October 12, 2016

Facebook has devised a way to get people to stop using Facebook while at work, and start working while on Facebook. Following a recent announcement, Workplace (formerly called “Facebook at Work”) will be available to any and all companies, turning the social network into a business network, providing enterprise messaging and collaboration capabilities.

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Fuze Releases Reimagined User Interface

By Robbie Pleasant October 11, 2016

Fuze has announced the release of a new user interface for its UCaaS service, designed to empower both administrators and end users. The new UX design combines voice, video, and messaging into a single app, supported by reliability, security, and analytics.

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Related UC Vendors: Fuze

VOSS Solutions Ranked #1 UC Management Vendor

By UCStrategies October 11, 2016

VOSS Solutions announced that in a recent, independent, Nemertes Research report: “The VOSS-4-UC product delivers greater overall savings for implementing and operating enterprise unified communications.”

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Microsoft Announces New Features for Skype for Business and Office 365

By Robbie Pleasant September 28, 2016

Microsoft has started off the Ignite Conference in Atlanta, Georgia with new announcements for Skype for Business and Office 365. The upcoming innovations, in addition to new Yammer integration with Office 365 groups, are designed to improve the collaboration experience, and to provide IT professionals with the means to provide a more modern communication experience.

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Related UC Vendors: Microsoft

IR Launches First Microsoft Certified Network Readiness Assessment Solution for Skype for Business Online

By UCStrategies Staff September 28, 2016

Prognosis UC Assessor eases migration to Skype for Business Online IR, the global provider of experience management solutions for unified communications and contact centers, today announced the general availability of the IR Prognosis UC Assessor, a new network assessment solution optimized

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Related UC Vendors: IR, Metropolis Technologies

VOSS Extends Analytics Scope to Support CUCDM 8 and VOSS-4-UC, with Significant Feature Enhancements

By UCStrategies September 27, 2016

VOSS Solutions announced the latest edition of its Analytics product; an intuitive web-based portal allowing administrators to quickly retrieve and analyze information about UC users, devices, services, licenses and transactions.

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Related UC Vendors: VOSS

Nectar Launches Advanced Network Assessment Partner Program

By UCStrategies September 27, 2016

Nectar Services Corp. announced today that it has launched a new advanced partner designation program. The Network Assessment Partner Program helps enterprise customers identify partners that have been certified to leverage Nectar’s Perspective solution to design, deploy and report the results of network assessments for both cloud and on-premise UC deployments, including Microsoft Skype for Business Online.

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Related UC Vendors: Nectar, Modality Systems

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