UC Newsroom - Page 2

UC Newsroom

The latest announcements relevant to the UC industry.

Nectar and Plantronics Partner to Develop Ear-to-Ear UC Diagnostics

By UCStrategies September 27, 2017

Nectar Services Corp. announced a joint development and strategic alliance agreement with Plantronics to build the industry’s first ear-to-ear (e2e) diagnostics solution. With this new capability, service providers and enterprises can resolve issues faster, ensure superior call quality across the network and improve customer service.

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Related UC Vendors: Nectar, Plantronics

NICE inContact Releases Updated CXone

By Robbie Pleasant September 20, 2017

NICE inContact has announced a new release of its CXone customer experience platform. As a unified cloud native solution, CXone now offers comprehensive omnichannel journey management for all voice and digital channels, along with an improvement in its routing accuracy, and is intended to help contact centers meet their business goals while customer needs continue to evolve. 

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AeroFS and Redbooth Announce Merger

By Robbie Pleasant September 14, 2017

AeroFS has announced a merger with Redbooth, under which the two companies will combine under the Redbooth name.

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Talkdesk Launches Context Mobile

By Robbie Pleasant September 13, 2017

Talkdesk has unveiled a new suite of products, built to provide intelligence on customer self-service activity to contact center agents.

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Atlassian Launches New Collaboration Tool

By Robbie Pleasant September 12, 2017

Atlassian recently unveiled a new team collaboration tool: Stride. This enterprise product is designed to provide voice, video, and text chat, as well as workplace collaboration features such as file sharing, and tools to set aside group text threads as sidebars.

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Sennheiser Enterprise Solutions North America Launches Deal Registration Portal

By UCStrategies September 7, 2017

Sennheiser announces it has implemented a new Deal Registration program, offering percentage-based savings, prizes, and locked-in pricing when they register a deal via a new online registration portal.

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Related UC Vendors: Sennheiser Electronic Corporation

Intermedia Announces AnyMeeting Acquisition

By Robbie Pleasant September 7, 2017

Intermedia has announced the acquisition of AnyMeeting. Intermedia will be able to provide an enhanced Unified Communications experience, alongside its current Cloud Voice solution, adding a new suite of collaboration applications to its UCaaS offering.

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VOSS Announces the General Availability of VOSS Analytics Version 5

By UCStrategies September 5, 2017

VOSS Solutions announced the general availability of VOSS Analytics Version 5. VOSS Analytics gathers data about service usage, service adoption, user trends, and license consumption in a matter of seconds, giving administrators an understanding of UC consumption and activity levels across the various customers, sites, and users.  

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Unveils Latest Generation of its Shared Architecture Solution for Cisco HCS Partners

By UCStrategies August 30, 2017

Built on multi-tenant Cisco HCS, CUCM and CUC environments, the VOSS Shared Architecture solution is the quickest and most cost-effective way to onboard, provision and manage new customers. Additionally, it brings new options to add value to – and differentiate – an HCS partner’s market offering. As a result, VOSS empowers HCS partners to offer cost-effective and easy-to-consume cloud communications solutions to customers of all sizes.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM), Cisco

Zendesk Adds Answer Bot to Zendesk Guide

By Robbie Pleasant August 22, 2017

Zendesk has enhanced its Zendesk Guide, a knowledge base and self-service product, with the general availability of Answer Bot.

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VOSS Awarded Skype Operations Framework Featured Partner Status

By UCStrategies August 22, 2017

VOSS Solutions, a Microsoft Certified Partner, announced that the company is now recognized as a Skype Operations Framework Featured Partner.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Solutions Releases VOSS-4-UC v17

By Robbie Pleasant August 18, 2017

VOSS-4-UC v17 is designed to address the challenges facing the unified communications industry, providing a scalable and extensible architecture. It’s designed to allow virtually any number of expansions, using a framework that seamlessly interfaces with outside systems and provides automation capability.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Announces VOSS-4-UC Version 17 to Support Next Generation Demands for UC Management

By UCStrategies August 17, 2017

VOSS Solutions announced the general availability of VOSS-4-UC v17, which includes a rich array of new features and functionality.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Masergy Announces Top Channel Partners for FY 2017

By UCStrategies August 17, 2017

Masergy announced its top channel partners for Fiscal Year 2017. The company’s award-winning Global Partner Program continues to outperform competitive channel programs, earning the company double-digit, year-over-year growth.

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Related UC Vendors: Masergy

Arkadin Launches New Digital Meeting Space in Latin America to Address Market Demand for Simplicity and Affordability

By UCStrategies August 16, 2017

Arkadin has launched Arkadin Vision, a digital meeting space that seamlessly connects audio, web and video for a unified meeting experience. The new cloud-based service addresses market demand for simpler, more streamlined collaboration solutions that connect conference attendees across diverse endpoints for more productive virtual meetings.

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Related UC Vendors: Arkadin

CenturyLink Launches Business VoIP for Small Businesses

By Robbie Pleasant August 3, 2017

CenturyLink Business VoIP for small business is the first in a new series of offerings to complete CenturyLink’s portfolio of business-class solutions for SMBs.

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Pexip and Microsoft Certify Infinity Fusion for Skype for Business Interoperability

By Robbie Pleasant August 3, 2017

Infinity Fusion allows video interoperability while maintaining the native end-user experience, so users can join Skype for Business calls without needing to learn new technology or implement and manage new solutions.

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Related UC Vendors: Microsoft

Nectar Partners with ScanSource to Deliver Full Portfolio of UC Network Monitoring & Performance Management Tools

By UCStrategies August 2, 2017

Nectar Services Corp., the leader in the development and deployment of proactive network monitoring and performance management software for the Unified Communications (UC) industry, announced that it has partnered with ScanSource Catalyst, a leading global provider of technology products and solutions, to deliver Nectar’s industry-leading communications solutions to ScanSource’s managed service providers and resellers in North America.

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Related UC Vendors: Nectar

Mitel Acquires ShoreTel

By Robbie Pleasant July 28, 2017

Mitel has announced a new acquisition, with a merger agreement in which it will acquire ShoreTel. There’s a great deal of synergy between the companies, which are both known for their business communication solutions, including collaboration, contact center, unified communications, and business phone systems.

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Related UC Vendors: Mitel, ShoreTel

VOSS Announces Series of Microsoft UC Webinars to Support Organizations in their Transition to Office365 and Skype for Business

By UCStrategies July 25, 2017

VOSS Solutions announced a series of webinars that focus on migrating to and managing Microsoft Unified Communications (UC) technology.

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Related UC Vendors: VOSS, Microsoft

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