UC Newsroom - Page 2

UC Newsroom

The latest announcements relevant to the UC industry.

Serenova Acquires TelStrat

By Robbie Pleasant October 24, 2017

Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions.

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AVST and collab9 Offer Joint UCaaS Solution for Government Organizations

By Robbie Pleasant October 20, 2017

Applied Voice & Speech Technologies, Inc. (AVST) and collab9 have entered a partnership to deliver a joint solution that hosts AVST’s CX-E platform within collab9’s FedRAMP authorized cloud UC infrastructure.

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Related UC Vendors: AVST

Avaya Government Solutions Partners with Collab9 to Offer FedRAMP Cloud Service

By UCStrategies October 20, 2017

Avaya Government Solutions, through its partnership with Collab9, announced today that the Avaya Aura® Communication Manager unified communications (UC) product portfolio is now available as a Federal Risk and Authorization Management Program (FedRAMP) authorized solution, with an Authority To Operate (ATO) at the moderate level.

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Related UC Vendors: Avaya

Masergy Global UCaaS Solution Selected to Join GE Healthcare's Centricity Partner Program

By UCStrategies October 19, 2017

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced that its Global Unified Communication as a Service (UCaaS) has been selected to join GE Healthcare’s Centricity™ Partner Program. As a program member, Masergy’s Global UCaaS solution has been verified to work alongside the Centricity software suite, giving GE Healthcare customers the confidence that their global communications solution will meet clinical and business needs.

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Related UC Vendors: Masergy

SNAPbuilder Bringing Coveted Features and Functionality to netsapiens’ Customer Portal Tool Kit

By UCStrategies October 17, 2017

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that it will implement a frequently-requested group of customization tools to its existing customer portal tool kit. Known as SNAPbuilder, the package of tools will provide the ability to customize “button” labels, deploy pre-built templates, make bulk edits across templates and build phone directories – directly from within the existing customer portal.

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Related UC Vendors: NetSapiens

C4B Expands Mobile App

By UCStrategies October 17, 2017

The Unified Communications manufacturer C4B Com For Business is championing mobility. With the latest XPhone Connect release, C4B has expanded its app with a key function: identifying incoming calls.

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Verint Launches Enterprise Workforce Optimization Solution

By UCStrategies October 16, 2017

Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint Workforce Optimization (WFO), provides mobile app enhancements, an omnichannel recording platform, and includes embedded real-time analytics.

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Related UC Vendors: Verint

NewVoiceMedia Reports Another Year of Rapid Expansion

By UCStrategies October 11, 2017

NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact center market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years.

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Related UC Vendors: NewVoiceMedia

Arkadin Introduces New Cisco Spark Services

By UCStrategies October 11, 2017

Arkadin announced the addition of Cisco Spark and Cisco Cloud Connected Audio – Service Provider (CCA-SP) to its market-leading solutions. The services are integrated with Arkadin’s PSTN audio for a complete meeting experience. 

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Related UC Vendors: Arkadin

8x8 Announces New Virtual Office Editions

By Robbie Pleasant October 6, 2017

8x8 has announced the availability of the latest editions of 8x8 Virtual Office: X2, X5, and X8. This new suite of products is intended to provide companies with unified communication, collaboration, and contact center capabilities that offer reporting and insights.

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Related UC Vendors: 8x8

Plantronics Releases MDA400 QD Series

By Robbie Pleasant October 6, 2017

Plantronics has announced the release of a new series of audio processors for contact centers - the MDA400 QD series. This new advanced audio hub  provides contact center agents access to call functions across desk phones and computers, so agents can transition between devices without interruption.

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Related UC Vendors: Plantronics

Enghouse Interactive Announces Contact Center Solutions with Office 365 and Skype for Business Integration

By Robbie Pleasant September 29, 2017

Enghouse Interactive unveiled Communications Center for Microsoft Office 365, a new offering that provides provides hosted, on-premise, and hybrid contact center deployment strategies for organizations in North America.

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Related UC Vendors: Enghouse Interactive

Arkadin Announces New Managed Services for Office 365

By UCStrategies September 28, 2017

Arkadin has rolled out comprehensive capabilities to enable global clients to successfully transition to Microsoft’s cloud UC suite. Arkadin Managed Services (AMS) for O365 provides real time support for Microsoft cloud voice, online meetings, Meeting Broadcast and advanced voice requirements (in both Skype for Business and Microsoft Teams).

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Related UC Vendors: Arkadin, Microsoft

Nectar and Plantronics Partner to Develop Ear-to-Ear UC Diagnostics

By UCStrategies September 27, 2017

Nectar Services Corp. announced a joint development and strategic alliance agreement with Plantronics to build the industry’s first ear-to-ear (e2e) diagnostics solution. With this new capability, service providers and enterprises can resolve issues faster, ensure superior call quality across the network and improve customer service.

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Related UC Vendors: Nectar, Plantronics

NICE inContact Releases Updated CXone

By Robbie Pleasant September 20, 2017

NICE inContact has announced a new release of its CXone customer experience platform. As a unified cloud native solution, CXone now offers comprehensive omnichannel journey management for all voice and digital channels, along with an improvement in its routing accuracy, and is intended to help contact centers meet their business goals while customer needs continue to evolve. 

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AeroFS and Redbooth Announce Merger

By Robbie Pleasant September 14, 2017

AeroFS has announced a merger with Redbooth, under which the two companies will combine under the Redbooth name.

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Talkdesk Launches Context Mobile

By Robbie Pleasant September 13, 2017

Talkdesk has unveiled a new suite of products, built to provide intelligence on customer self-service activity to contact center agents.

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Atlassian Launches New Collaboration Tool

By Robbie Pleasant September 12, 2017

Atlassian recently unveiled a new team collaboration tool: Stride. This enterprise product is designed to provide voice, video, and text chat, as well as workplace collaboration features such as file sharing, and tools to set aside group text threads as sidebars.

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Sennheiser Enterprise Solutions North America Launches Deal Registration Portal

By UCStrategies September 7, 2017

Sennheiser announces it has implemented a new Deal Registration program, offering percentage-based savings, prizes, and locked-in pricing when they register a deal via a new online registration portal.

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Related UC Vendors: Sennheiser Electronic Corporation

Intermedia Announces AnyMeeting Acquisition

By Robbie Pleasant September 7, 2017

Intermedia has announced the acquisition of AnyMeeting. Intermedia will be able to provide an enhanced Unified Communications experience, alongside its current Cloud Voice solution, adding a new suite of collaboration applications to its UCaaS offering.

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