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UC Newsroom

The latest announcements relevant to the UC industry.



8x8 Enhances its Virtual Contact Center Solution

By Robbie Pleasant July 24, 2017

8x8 has announced several enhancements and new capabilities for the 8x8 Virtual Contact Center (VCC) solution. As part of the enhancements, 8x8 is introducing new Customer Experience and Post Call Survey features, as well as a new version of the 8x8 Quality Management solution.

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Related UC Vendors: 8x8

Dimension Data Report Analyzes the Digital Transformation of the Workplace

By Robbie Pleasant July 21, 2017

New research available from Dimension Data’s “Digital Workplace Report: Transforming Your Business” has provided several new insights into the trends driving the new digital workplace.

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Related UC Vendors: Dimension Data

Phonism Announces Simple Onboarding of Avaya SIP Phones for Service Providers

By UCStrategies July 20, 2017

Phonism announced support for Avaya’s newly released open standards, SIP-based phones, the J129 IP deskphone and B179 SIP conference phone. Phonism provides a simple, easy-to-use solution for managing configuration of their Avaya open standard SIP phones.

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Related UC Vendors: Avaya

ALE and PGi Deliver Audio Conferencing to Maximize the UC&C Experience

By UCStrategies Staff July 19, 2017

ALE announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow.

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Related UC Vendors: Alcatel-Lucent Enterprise

Unify Launches OpenScape Cloud

By Robbie Pleasant July 17, 2017

Unify's new offering, OpenScape Cloud, is a flexible, personalized solution, made to enable effective collaboration and increase productivity by combining enterprise-grade voice with collaboration tools.

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Related UC Vendors: Unify

Five9 Announces Summer Release 2017

By Robbie Pleasant July 13, 2017

Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key features and enhancements, and will be made available in the third quarter of 2017.

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NewVoiceMedia Named by Forbes as One of World’s Top 100 Cloud Companies

By UCStrategies July 12, 2017

NewVoiceMedia has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners.

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Related UC Vendors: NewVoiceMedia

New Research Shows Majority of North American Enterprises Operate Complex Communication Environments in Drive Towards Digital Transformation

By UCStrategies July 12, 2017

ALE, operating under the Alcatel-Lucent Enterprise brand, has made available new analysis of results from a recent Wainhouse Research survey of North American enterprise IT decision makers and UC&C users. It provides unique insights into the complexity of communication environments in North American enterprises and the shifting expectations of end-users.

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Related UC Vendors: Alcatel-Lucent Enterprise

netsapiens Integrates UC Contact - Call Center Feature Set Into Impact Telecom’s Cloud-Based Phone System

By UCStrategies July 12, 2017

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprise, announces today that it has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s, a provider of traditional and cloud communications, cloud-based phone system.

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Related UC Vendors: NetSapiens

Yamaha's YVC-1000MS Unified Communications Speakerphone Certified for Skype for Business

By UCStrategies July 11, 2017

Yamaha announced the Yamaha YVC-1000MS, a USB speakerphone solution engineered with Yamaha's quality audio technology and expertise to enhance the Skype for Business meeting user experience.

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Related UC Vendors: Microsoft

NewVoiceMedia Partners with Verint to Help Organizations Enhance Contact Center Management and Customer Experience

By UCStrategies July 10, 2017

NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise.

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Related UC Vendors: Verint, NewVoiceMedia

GBH Global Services is First Audio Visual Partner to Achieve Skype Operations Framework Accreditation

By UCStrategies July 7, 2017

GBH today announced it is the first audio visual partner to achieve Microsoft’s Skype Operations Framework accreditation.

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Related UC Vendors: Microsoft

Voice4Net Announces Text Message Customer Engagement Module

By Robbie Pleasant June 27, 2017

Voice4Net has launched a new SMS-based Mobile Customer Engagement Module, designed to create an omnichannel customer engagement experience for contact centers.

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Related UC Vendors: Voice4Net

Nectar Evolution Joins Cisco Price List to Deliver Improved User Experience for UC Environments

By UCStrategies June 26, 2017

Nectar Services Corp. announced today that Nectar Evolution is now available on the Cisco Global Price List and is offered through Cisco's global channel of resellers.

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Related UC Vendors: Nectar

Cisco Reveals Intuitive, Intent-Based Networking Solutions

By Robbie Pleasant June 21, 2017

Cisco has revealed a new networking solution, designed to learn and adapt to security threats as they appear. This new intent based solution comes after years of research and development, and includes a lengthy portfolio of hardware and software solutions,

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Related UC Vendors: Cisco

netsapiens Introduces Advanced Features and Updates to SNAPsolution Unified Communications Software Platform

By UCStrategies June 20, 2017

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announced that it has launched new features and made significant upgrades to its SNAPsolution unified communications software platform.

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Related UC Vendors: NetSapiens

Five9 and Genband Partner Together to Provide UC and WebRTC Solutions

By Robbie Pleasant June 16, 2017

GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers.

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GBH Global Services Launches the Industry’s First Vendor Agnostic Predictive Monitoring Solution for Unified Communication and Collaboration

By UCStrategies June 14, 2017

GBH Global Services (GBH) announced the commercial availability of GBH Visibility, a first-of-its-kind predictive monitoring solution for unified communication and collaboration (UCC) systems. Leveraging patented, proprietary technology innovated by GBH, Visibility proactively monitors the performance of enterprise-wide audio and video appliance endpoints and quality of service, enabling users to view the health of their entire UCC system in a single location.

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AVST Launches New CX-E Platform

By Robbie Pleasant June 14, 2017

AVST has released the newest version of its CX-E platform, which adds new functionality to Skype for Business. This new release aims to address key enterprise security requirements, while improving upon its available tools and features to further enhance the user experience.

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Related UC Vendors: AVST

Verint Launches Workforce Optimization Packages for Contact Centers

By Robbie Pleasant June 14, 2017

Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These mid-market packages are available through its channel partner network, both on-premises and in the cloud, and are stated to include the best-of-breed capabilities of the Verint Workforce Optimization solution.

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Related UC Vendors: Verint

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