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UC Newsroom

The latest announcements relevant to the UC industry.



VOSS Announces the General Availability of VOSS Analytics Version 5

By UCStrategies September 5, 2017

VOSS Solutions announced the general availability of VOSS Analytics Version 5. VOSS Analytics gathers data about service usage, service adoption, user trends, and license consumption in a matter of seconds, giving administrators an understanding of UC consumption and activity levels across the various customers, sites, and users.  

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Unveils Latest Generation of its Shared Architecture Solution for Cisco HCS Partners

By UCStrategies August 30, 2017

Built on multi-tenant Cisco HCS, CUCM and CUC environments, the VOSS Shared Architecture solution is the quickest and most cost-effective way to onboard, provision and manage new customers. Additionally, it brings new options to add value to – and differentiate – an HCS partner’s market offering. As a result, VOSS empowers HCS partners to offer cost-effective and easy-to-consume cloud communications solutions to customers of all sizes.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM), Cisco

Zendesk Adds Answer Bot to Zendesk Guide

By Robbie Pleasant August 22, 2017

Zendesk has enhanced its Zendesk Guide, a knowledge base and self-service product, with the general availability of Answer Bot.

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VOSS Awarded Skype Operations Framework Featured Partner Status

By UCStrategies August 22, 2017

VOSS Solutions, a Microsoft Certified Partner, announced that the company is now recognized as a Skype Operations Framework Featured Partner.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Solutions Releases VOSS-4-UC v17

By Robbie Pleasant August 18, 2017

VOSS-4-UC v17 is designed to address the challenges facing the unified communications industry, providing a scalable and extensible architecture. It’s designed to allow virtually any number of expansions, using a framework that seamlessly interfaces with outside systems and provides automation capability.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

VOSS Announces VOSS-4-UC Version 17 to Support Next Generation Demands for UC Management

By UCStrategies August 17, 2017

VOSS Solutions announced the general availability of VOSS-4-UC v17, which includes a rich array of new features and functionality.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Masergy Announces Top Channel Partners for FY 2017

By UCStrategies August 17, 2017

Masergy announced its top channel partners for Fiscal Year 2017. The company’s award-winning Global Partner Program continues to outperform competitive channel programs, earning the company double-digit, year-over-year growth.

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Related UC Vendors: Masergy

Arkadin Launches New Digital Meeting Space in Latin America to Address Market Demand for Simplicity and Affordability

By UCStrategies August 16, 2017

Arkadin has launched Arkadin Vision, a digital meeting space that seamlessly connects audio, web and video for a unified meeting experience. The new cloud-based service addresses market demand for simpler, more streamlined collaboration solutions that connect conference attendees across diverse endpoints for more productive virtual meetings.

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Related UC Vendors: Arkadin

CenturyLink Launches Business VoIP for Small Businesses

By Robbie Pleasant August 3, 2017

CenturyLink Business VoIP for small business is the first in a new series of offerings to complete CenturyLink’s portfolio of business-class solutions for SMBs.

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Pexip and Microsoft Certify Infinity Fusion for Skype for Business Interoperability

By Robbie Pleasant August 3, 2017

Infinity Fusion allows video interoperability while maintaining the native end-user experience, so users can join Skype for Business calls without needing to learn new technology or implement and manage new solutions.

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Related UC Vendors: Microsoft

Nectar Partners with ScanSource to Deliver Full Portfolio of UC Network Monitoring & Performance Management Tools

By UCStrategies August 2, 2017

Nectar Services Corp., the leader in the development and deployment of proactive network monitoring and performance management software for the Unified Communications (UC) industry, announced that it has partnered with ScanSource Catalyst, a leading global provider of technology products and solutions, to deliver Nectar’s industry-leading communications solutions to ScanSource’s managed service providers and resellers in North America.

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Related UC Vendors: Nectar

Mitel Acquires ShoreTel

By Robbie Pleasant July 28, 2017

Mitel has announced a new acquisition, with a merger agreement in which it will acquire ShoreTel. There’s a great deal of synergy between the companies, which are both known for their business communication solutions, including collaboration, contact center, unified communications, and business phone systems.

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Related UC Vendors: Mitel, ShoreTel

VOSS Announces Series of Microsoft UC Webinars to Support Organizations in their Transition to Office365 and Skype for Business

By UCStrategies July 25, 2017

VOSS Solutions announced a series of webinars that focus on migrating to and managing Microsoft Unified Communications (UC) technology.

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Related UC Vendors: VOSS, Microsoft

8x8 Enhances its Virtual Contact Center Solution

By Robbie Pleasant July 24, 2017

8x8 has announced several enhancements and new capabilities for the 8x8 Virtual Contact Center (VCC) solution. As part of the enhancements, 8x8 is introducing new Customer Experience and Post Call Survey features, as well as a new version of the 8x8 Quality Management solution.

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Related UC Vendors: 8x8

Dimension Data Report Analyzes the Digital Transformation of the Workplace

By Robbie Pleasant July 21, 2017

New research available from Dimension Data’s “Digital Workplace Report: Transforming Your Business” has provided several new insights into the trends driving the new digital workplace.

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Related UC Vendors: Dimension Data

Phonism Announces Simple Onboarding of Avaya SIP Phones for Service Providers

By UCStrategies July 20, 2017

Phonism announced support for Avaya’s newly released open standards, SIP-based phones, the J129 IP deskphone and B179 SIP conference phone. Phonism provides a simple, easy-to-use solution for managing configuration of their Avaya open standard SIP phones.

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Related UC Vendors: Avaya

ALE and PGi Deliver Audio Conferencing to Maximize the UC&C Experience

By UCStrategies Staff July 19, 2017

ALE announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow.

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Related UC Vendors: Alcatel-Lucent Enterprise

Unify Launches OpenScape Cloud

By Robbie Pleasant July 17, 2017

Unify's new offering, OpenScape Cloud, is a flexible, personalized solution, made to enable effective collaboration and increase productivity by combining enterprise-grade voice with collaboration tools.

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Related UC Vendors: Unify

Five9 Announces Summer Release 2017

By Robbie Pleasant July 13, 2017

Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key features and enhancements, and will be made available in the third quarter of 2017.

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NewVoiceMedia Named by Forbes as One of World’s Top 100 Cloud Companies

By UCStrategies July 12, 2017

NewVoiceMedia has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners.

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Related UC Vendors: NewVoiceMedia

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